29 Customer Communications Jobs

As a CRM Manager, you will be responsible for developing, executing, and optimizing CRM strategies to drive customer engagement, retention, and loyalty. Your data-driven approach will involve analyzing customer behaviors, segmenting audiences, and personalizing customer communications. Collaboration with marketing, sales, and customer support teams will be essential to enhance the customer experience and maximize lifetime value. Key Responsibilities: - Collect and analyze customer data to inform CRM strategies. - Develop and implement multi-channel CRM campaigns (email, SMS, etc.). - Analyze CRM campaign performance and customer engagement metrics. - Create reports and dashboards to communic...

As a Customer Contact Comms Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. Strong written and verbal communication skills, along with proficient call handling abilities, are essential for this role. Customer service is crucial for building and maintaining positive relationships with clients. **Key Responsibilities:** - Solve routine problems by following general guidelines and referring to precedents - Communicate with customers via phone, email, and portal tickets - Receive de...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We e...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countrie...

You will be working as a CRM (Retention Marketing) Specialist at Jetpac, a tech startup under Circles. Your main responsibility will be to manage customer communications through various channels to enhance engagement, retention, and repeat purchases. **Key Responsibilities:** - Design, execute, and optimize multi-touch CRM journeys across email, push, SMS, and in-app channels - Launch automated and trigger-based campaigns for onboarding, activation, cross-sell, win-back, and retention - Build seasonal, geo-specific, and behavior-based journeys to increase engagement and LTV - Develop and refine audience segments based on behavior, recency, geography, lifecycle stage, and preferences - Person...

Role Overview: As a Principal Industry Marketing Specialist at Diebold Nixdorf in the Asia Pacific, Middle East, and Africa (APMEA) region, your role will involve leading the development and implementation of banking industry marketing strategies, as well as executing the marketing plan. You will collaborate with relevant business leadership to ensure that marketing activities align with sales and growth strategies in line with Diebold Nixdorf's overall marketing strategy. This role offers a diverse range of projects and the opportunity to work across multiple countries, focusing on lead generation, campaign management, database management, sales enablement activities, content creation, and ...

As a Customer Contact Comms Specialist at Accenture, you will play a crucial role in managing and resolving customer queries, handling escalations and complaints, and providing timely resolutions within SLAs. Your expertise in email and chat processes, along with proficient typing skills, will be highly valued in this position. Customer communications across various channels are essential for enhancing interactions between customers and businesses. - Analyze and solve moderately complex problems effectively - Develop new solutions by adapting existing methods and procedures - Understand and align with the strategic goals set by senior management - Collaborate with team members, establish str...

As a CRM (Retention Marketing) Specialist at Jetpac, your main responsibility is to own and enhance Jetpac's lifecycle marketing engine. You will be in charge of managing customer communications through various channels such as email, push notifications, SMS, and in-app messaging with the aim of improving engagement, retention, and repeat purchases. This role is ideal for someone who enjoys strategizing and executing plans using data and experimentation to foster customer relationships and drive business outcomes effectively. - Design, execute, and optimize multi-touch CRM journeys across email, push, SMS, and in-app channels - Launch automated and trigger-based campaigns for onboarding, act...

As a Sales Coordinator/Executive at our tech company in Kolkata, you will be instrumental in managing customer communications, lead generation, prospect qualification, and driving revenue growth. Your primary focus will be on creating customer quotes, following up with clients, delivering impactful presentations both online and offline, and ensuring a seamless customer journey throughout the sales process. Key Responsibilities: - Manage customer communications effectively - Generate leads and qualify prospects - Drive revenue growth for the company - Create customer quotes and follow up with clients - Deliver engaging presentations both online and offline - Ensure a seamless customer experie...

Job title : Lead - Channel Sales (Life Insurance) Location: Mumbai BU/Function: Bancassurance Overall, Job Description: This position serves as driving Insurance Business in specific channels such as retail / NR / Business Banking and to achieve overall business targets for IBL in an open architecture platform. Incumbent should have an eye for detail and drive the business using all the key business parameters like activation, productivity, ATS and Quality parameters etc. Execute campaign-based sales to ensure an increase in Insurance Penetration in client base. Drive business quality, persistency and resolution of customer redressals Market engagement / Customer communications on key busine...

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrac...

Job Description Communications Manager, India Communications Manager, India At Corteva we grow what matters by playing a critical role in feeding the world and enabling farmers to produce crops in ways that are sustainable for their families, their land, and the broader environment. We strive to bring our best selves to work every day: inspiring each other, acting boldly, and staying curious. We're looking for a communicator who thrives working in a fast, rapidly changing business landscape to support us on this journey. India is an important country in our global portfolio, the Communications Manager, India will be responsible for delivering targeted communications projects which progress o...

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

Role Overview: As a Customer Contact Comms Associate at Accenture, you will be a part of the Customer Support vertical. Your primary responsibility will be to manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and provide optimal solutions. You are expected to ensure closure of faults and complaints within the specified Service Level Agreements (SLAs). Excellent written and verbal communication skills are essential for this role, along with proficiency in call handling. Key Responsibilities: - Communicate with customers through various channels including phone calls, emails, and portal tickets. - Provide assistance and support to customers, ad...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5-7 Years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. ...

As a Business Interlock Senior Analyst at Accenture, you will play a key role in enhancing workforce performance and productivity, driving business agility, increasing revenue, and reducing costs through talent development processes. Your primary responsibility will involve designing and delivering Instructor-Led Training (ILT) sessions to individuals or groups, facilitating impactful learning experiences. To excel in this role, you should possess a strong skill set that includes expertise in Training Needs Analysis (TNA), proficiency in Microsoft Office Suite, experience in Learning Content Development, effective Customer Communications, and the ability to thrive under pressure. Moreover, y...

As a Team Lead for the Customer Service department, you will be responsible for leading a team of customer service representatives to deliver high-quality services and ensure exceptional customer satisfaction. With 5-6 years of experience in customer communications and a proven track record in team leadership, you will play a crucial role in developing and implementing strategies to enhance customer loyalty. Your key responsibilities will include monitoring team performance, providing feedback and coaching to improve productivity, handling escalated customer inquiries and complaints professionally, and collaborating with other departments to resolve issues and enhance the overall customer ex...

The Customer Communications Manager at Simpplr plays a crucial role in enhancing customer engagement and enablement post-sale. Your responsibility will be to ensure that customers fully adopt, appreciate, and grow with the Simpplr platform, whether they are intranet admins, content creators, or everyday users. You will be at the forefront of customer lifecycle communications, working at the intersection of Customer Success, Product, and Marketing to drive adoption, expansion, and customer satisfaction. Key Responsibilities: - Lead and execute post-sales lifecycle communications to support onboarding, training, maturity, and renewal stages. - Develop segmented and role-based email journeys fo...

As an Insurance Sales Trainer based in Gurgaon, India, with 4+ years of experience, you will play a crucial role in enhancing the productivity and performance of employees through effective training. Your responsibilities will include identifying training needs, conducting refresher training sessions, and coordinating training schedules. You will be instrumental in training new employees on product knowledge, customer communications, and internal systems, particularly focusing on Life Insurance, Term Insurance, and Investment Insurance. In this role, you will deliver comprehensive product training, including selling skills, soft skills, and objection handling, to Associate Sales Consultants,...

As a Program Manager, you will be responsible for end-to-end project management, ensuring the successful execution and delivery of various programs. You will own the profit and loss (P&L) of the respective programs, making revenue plans, and driving demand generation initiatives to support business growth year over year. In addition, you will serve as the single point of contact (SPOC) for customer communications and interactions, fostering strong relationships and ensuring customer satisfaction. Leading the Cross-Functional Team (CFT), you will drive collaboration and alignment to achieve program deliverables effectively. You will also be accountable for monitoring and reporting project and...

At ASAPP, we are dedicated to developing revolutionary machine learning-powered products that redefine the possibilities of artificial intelligence and enhance customer experience. Our primary focus lies in addressing intricate, data-driven challenges that exhibit significant systemic inefficiencies, aiming to deliver solutions with substantial economic impact. Leveraging machine learning technology across voice and digital interaction platforms, we strive to streamline and automate human tasks, thereby boosting productivity and elevating the efficiency and effectiveness of customer experience teams. As a Technical Services Manager at ASAPP, we are looking for an individual with 2-4 years of...

You will be responsible for participating in sales activities and calls, working on a number of strategic initiatives provided by the department, conducting industry/market research including target contacts identification and online sourcing, supporting customer communications such as general marketing enquiries and event-related follow-ups, offering administrative assistance as required, and assisting in post-campaign and post-event telemarketing and follow-up activities. Your role will involve collaborating with cross-functional teams to drive business results, assisting with market research and analysis, and showing interest in lead generation and client engagement. We expect you to have...

About Rippling Rippling, based in San Francisco, CA, has secured over $1.4B from top investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. Forbes recognized Rippling as one of America's best startup employers. Candidate safety is our top priority, and all official communication will originate from @Rippling.com email addresses. About the Role We are in search of a dynamic KYC Operations Team Leader to oversee customer onboarding and ensure compliance with Rippling's KYC/KYB Programs. The role entails managing a team within a fast-paced setting, collaborating with cross-functional units to uphold our AML/KYC/KYB policies. As a pivotal leader, you will supervise op...

As a Process Trainer in the Insurance sector based in Gurgaon - Sec 44 with a 6 Days Working schedule in Day Shift, your primary responsibility will be to identify training needs at various levels and conduct Refresher Training sessions for employees to enhance productivity. You will be in charge of coordinating training schedules, setting up training sessions, creating training materials, and ensuring follow-up actions are implemented. One of your key duties will involve training new employees on sales techniques, product knowledge, customer communication, and internal systems. Specifically, you will be responsible for providing comprehensive product knowledge on Health Insurance to all new...