10 Customer Communications Jobs

As an Insurance Sales Trainer based in Gurgaon, India, with 4+ years of experience, you will play a crucial role in enhancing the productivity and performance of employees through effective training. Your responsibilities will include identifying training needs, conducting refresher training sessions, and coordinating training schedules. You will be instrumental in training new employees on product knowledge, customer communications, and internal systems, particularly focusing on Life Insurance, Term Insurance, and Investment Insurance. In this role, you will deliver comprehensive product training, including selling skills, soft skills, and objection handling, to Associate Sales Consultants, Team Leaders, and Assistant Sales Managers. Additionally, you will assist in the delivery of ongoing training programs and evaluate the effectiveness of the training by reviewing trainees" performances and preparing score sheets. Providing timely and constructive feedback to trainees and maintaining detailed records of workshops conducted will be essential aspects of your responsibilities. Moreover, you will be responsible for ensuring the adherence to Information Security Management System (ISMS) requirements in project management. This includes incorporating information security objectives into project objectives, conducting risk assessments to identify necessary controls, and integrating information security throughout all project phases. Desired skills for this role include proficiency in employee development for meeting performance targets, prior experience in the Health or Life Insurance domain, and the ability to calibrate employee performance through monitoring and coaching. Effective communication skills, issue resolution, and escalation handling are also vital for success in this position. Fluency in English is a demonstrated requirement. In return, we offer endless growth opportunities, Group Medical Coverage (GMC), and gratuity as per applicable law, which is over and above the total offered CTC. Join us in this dynamic role and contribute to the professional development and success of our sales team.,

As a Program Manager, you will be responsible for end-to-end project management, ensuring the successful execution and delivery of various programs. You will own the profit and loss (P&L) of the respective programs, making revenue plans, and driving demand generation initiatives to support business growth year over year. In addition, you will serve as the single point of contact (SPOC) for customer communications and interactions, fostering strong relationships and ensuring customer satisfaction. Leading the Cross-Functional Team (CFT), you will drive collaboration and alignment to achieve program deliverables effectively. You will also be accountable for monitoring and reporting project and department Key Performance Indicators (KPIs), conducting project reviews, and providing regular updates to customers on delivery schedules, challenges faced, and required support. Your role will involve managing customer relationships, overseeing project inventory, handling PPV (Purchase Price Variance), obsolete and obsolescence claims, as well as updating demand forecasts in the ERP system. You will coordinate shipments to customers, conduct internal reviews to address material challenges, and prepare project progress reports for quarterly management reviews. Ensuring On-Time Delivery (OTD) to customers will be a key focus area, along with maintaining a keen eye on project finances and operational efficiency. This full-time, permanent position offers benefits such as health insurance and Provident Fund, with a day shift schedule at the in-person work location.,

At ASAPP, we are dedicated to developing revolutionary machine learning-powered products that redefine the possibilities of artificial intelligence and enhance customer experience. Our primary focus lies in addressing intricate, data-driven challenges that exhibit significant systemic inefficiencies, aiming to deliver solutions with substantial economic impact. Leveraging machine learning technology across voice and digital interaction platforms, we strive to streamline and automate human tasks, thereby boosting productivity and elevating the efficiency and effectiveness of customer experience teams. As a Technical Services Manager at ASAPP, we are looking for an individual with 2-4 years of experience in product management and engaging with enterprise customers. In this role, your responsibility will involve overseeing a group of clients post-launch, collaborating with our Engineering teams and enterprise stakeholders to identify, prioritize, and implement solutions that align with ASAPP's suite of offerings. You will also play a crucial role in addressing any production issues reported by customers, ensuring seamless operation of each deployment. Working closely with our Engagement Management and Engineering teams, you will be instrumental in resolving issues promptly and implementing new solutions across various clients. The ideal candidate for this position should possess exceptional customer-facing skills, capable of navigating customer expectations and handling production incidents in dynamic environments. Quick thinking, ability to foster consensus, sound decision-making under pressure, and contributing to the advancement of our AI product are key attributes we seek. Being resourceful, adaptable, and proactive in problem-solving is essential, along with a commitment to supporting team members. In return, we offer an unparalleled opportunity to make a significant impact within the realm of AI, a transformative force in human history, being developed and deployed on an unprecedented scale. **Responsibilities:** - Managing post-launch operations for a portfolio of ASAPP customers - Ensuring successful resolution of customer escalations throughout their lifecycle - Leading customer communications regarding defects - Collaborating with internal and external teams to triage and prioritize bugs - Enhancing existing process documentation **Requirements:** - Proficiency in verbal and written English - 2-4 years of experience in enterprise customer-facing roles - Proactive mindset in problem identification and resolution - Comfort in navigating ambiguous situations - Technical proficiency, particularly with monitoring and logging tools - Ability to manage complex interpersonal dynamics and engage with a diverse range of customer stakeholders - Strong cross-functional collaboration skills with internal teams such as Delivery Management, Customer Success, and Engineering - Clear and concise communication skills to oversee customer communications related to production incidents **Preferred Qualifications:** - Previous experience in AI software - Experience in managing defect life cycles within a SaaS environment - Testing functionality in an agile setting - Expertise in managing strategic customer communications and relationships - Previous work experience in a startup environment **Benefits:** - Competitive compensation package - Stock options - Prudent Life Insurance LTD - Onsite lunch & dinner stipend - Connectivity stipend for mobile phone and internet expenses - Wellness perks - Mac equipment - Learning and development stipend - Parental leave benefits, including 6 weeks of paternity leave,

You will be responsible for participating in sales activities and calls, working on a number of strategic initiatives provided by the department, conducting industry/market research including target contacts identification and online sourcing, supporting customer communications such as general marketing enquiries and event-related follow-ups, offering administrative assistance as required, and assisting in post-campaign and post-event telemarketing and follow-up activities. Your role will involve collaborating with cross-functional teams to drive business results, assisting with market research and analysis, and showing interest in lead generation and client engagement. We expect you to have knowledge of using PowerPoint, Word, and Excel. The ideal candidate will display a passion for technology and a proactive attitude. You should be comfortable with multitasking in a deadline-driven environment.,

About Rippling Rippling, based in San Francisco, CA, has secured over $1.4B from top investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. Forbes recognized Rippling as one of America's best startup employers. Candidate safety is our top priority, and all official communication will originate from @Rippling.com email addresses. About the Role We are in search of a dynamic KYC Operations Team Leader to oversee customer onboarding and ensure compliance with Rippling's KYC/KYB Programs. The role entails managing a team within a fast-paced setting, collaborating with cross-functional units to uphold our AML/KYC/KYB policies. As a pivotal leader, you will supervise operations across 140 countries and 51 currencies, devising processes to elevate the customer onboarding journey. What You Will Do Lead a team of KYC/Fraud Investigation Analysts to guarantee Rippling's adherence to AML/KYC/KYB regulations. Supervise KYC & Fraud operations, crafting processes that align with compliance standards while delivering exceptional customer service. Manage the review process, collaborating with analysts to address delays or escalations. Drive people management and development to achieve Key Performance Indicators and SLAs. Conduct quality assessments on Analysts" work to ensure precision and compliance. Facilitate effective customer communication, resolving queries and issues for a seamless onboarding experience. Cooperate with relevant stakeholders to introduce process improvements. Offer detailed reports on KYC/Fraud onboarding procedures. Uphold high ethical standards and handle confidential information proficiently. Operate independently, demonstrating judgment and autonomy in decision-making. What You Will Need A minimum of 2+ years in a leadership role within a regulated setting. Thorough understanding of KYC regulatory obligations and best practices. Proven expertise in analyzing intricate entity structures. BA/BS degree is mandatory. Professional certifications like CFCS, CFE, or CAMs are advantageous. Exceptional attention to detail, along with strong project management, time management, and organizational capabilities. Proficient analytical and problem-solving skills, with a sound grasp of fraud detection technologies and data analysis. Experience with SQL and data analysis is beneficial. Additional Information This is a hybrid role that necessitates three days per week at our Bangalore office. The position may entail a rotational schedule that includes EST hours.,

As a Process Trainer in the Insurance sector based in Gurgaon - Sec 44 with a 6 Days Working schedule in Day Shift, your primary responsibility will be to identify training needs at various levels and conduct Refresher Training sessions for employees to enhance productivity. You will be in charge of coordinating training schedules, setting up training sessions, creating training materials, and ensuring follow-up actions are implemented. One of your key duties will involve training new employees on sales techniques, product knowledge, customer communication, and internal systems. Specifically, you will be responsible for providing comprehensive product knowledge on Health Insurance to all new joiners. Additionally, you will deliver product training, including selling skills, soft skills, and objection handling, to Associate Sales Consultants, Team Leaders, and Asst. Sales Managers. You will also assist in the delivery of ongoing training programs and evaluate the effectiveness of the training through trainee reports and performance reviews. Your role will also entail reviewing training performances, preparing participant score sheets, arranging follow-up training sessions, and providing timely and constructive feedback and counseling to trainees. It will be essential for you to maintain detailed records of workshops conducted, participant lists, feedback received, and follow-up activities undertaken. To excel in this role, you are expected to come from a training background with proficiency in employee development to help individuals meet performance targets through hiring, coaching, and mentoring. You should possess the ability to calibrate employee performance against performance targets by monitoring and providing coaching as necessary. Effective communication skills to address and resolve issues impacting performance criteria, handle employee escalations, and escalate issues to supervisors or other internal departments are crucial. Demonstrated fluency in both English and Hindi languages is a requirement for this position. If you are comfortable working from the office for 6 days a week and possess the desired skills mentioned above, we invite you to apply for this challenging yet rewarding position as a Process Trainer in the Insurance industry.,

You are a detail-oriented and proactive CRM Manager responsible for developing, executing, and optimizing CRM strategies to drive customer engagement, retention, and loyalty. You will need a data-driven mindset to analyze customer behaviors, segment audiences, and personalize customer communications. Collaborating closely with marketing, sales, and customer support, you will implement strategies to enhance the customer experience and maximize lifetime value. Your roles and responsibilities as a Client Relationship Manager include collecting and analyzing customer data, developing and managing CRM strategies, handling client and vendor correspondence, planning and executing multi-channel CRM campaigns, analyzing campaign performance metrics, creating reports and dashboards, identifying customer journey improvements, developing workflows and automation, gathering and analyzing customer feedback, collaborating with customer service, overseeing CRM platform implementation, and working with IT Developers to troubleshoot and customize CRM functionalities. To qualify for this position, you should have a Bachelor's degree in Marketing, Business, or a related field, along with a minimum of 1 year of experience in Customer Relations or a relevant field. Proficiency in MS Office applications, excellent organizational and multitasking skills, strong verbal and written communication abilities, the capacity to work independently with minimal supervision, a high level of professionalism and confidentiality, and the ability to prioritize and meet deadlines in a fast-paced environment are essential for this role.,

As a Customer Contact Comms Associate at Accenture, you will be a part of the Customer Support vertical, where your primary responsibility will be to manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and provide optimal solutions. You will be expected to ensure closure of faults and complaints within the specified Service Level Agreements (SLAs). Excellent written and verbal communication skills are essential for this role, along with proficiency in call handling. Your communication with customers will be through various channels including phone calls, emails, and portal tickets. Customer service is paramount in this role, as it involves providing assistance and support to customers, addressing their inquiries, resolving issues, and ensuring their satisfaction to foster positive relationships. In this position, you will be expected to possess skills in Customer Communications, Customer Service Management, and Customer Support Operations. Your responsibilities will include solving routine problems by referring to general guidelines, interacting with your team and direct supervisor, receiving detailed instructions for daily tasks and new assignments, and making decisions that impact your work within a focused scope. It is important to note that this role may require you to work in rotational shifts. The ideal candidate for this position should hold a graduation degree and have 1 to 3 years of relevant experience. Join Accenture, a global professional services company with expertise in digital, cloud, and security, and be part of a team that delivers technology-driven solutions and fosters positive change for clients across the globe. Visit www.accenture.com for more information.,

Role & responsibilities Follow up on outstanding payments manage customer communications and reduce overdue balances. Accurately apply incoming payments against invoices and resolve unapplied cash Investigate and resolve billing and payment disputes coordinating with internal departments. Prepare AR aging DSO analysis and collection reports for management. Experience with ERP systems such as SAP Oracle or Microsoft Dynamics. Investigate and resolve billing discrepancies or disputes in coordination with internal teams. Contact Person: Mythili S Contact Number: 9360810521 Email ID: mythili@gojobs.biz

We are recruiting for an experienced Customer Relationship Executive to be responsible for engaging with key customers by building and preserving trusting relationships. As Customer Relationship Executive you will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Build customer relationships. Manage customer communications. Resolve customer issues. Improve customer care. Expand customer base. Expand customer base.Monitor business competitors. Exp.- 6 Months To 1 Year