42 Customer Communications Jobs

As the first point of contact for low to moderately complex export customers, you will be responsible for managing order entry, modifications, and general inquiries to ensure timely and accurate order processing. This role involves coordinating with logistics partners and internal teams to support export dispatch planning and inventory liquidation. - Handle a high volume of routine customer communications (via phone/email) for order entry and FAQs - Process customer orders accurately and within deadlines in the order management system - Publish order acknowledgements, shipment notifications, tracking details, and invoices - Plan and coordinate export dispatches, including container planning ...

This job is with Kyndryl, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Se...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant commun...

As a Customer Contact Comms Associate at Accenture, you will be a part of the Customer Support vertical. Your primary responsibility will be to manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and provide optimal solutions. You will be expected to ensure closure of faults and complaints within the specified Service Level Agreements (SLAs). Excellent written and verbal communication skills are essential for this role, along with proficiency in call handling. - Manage and resolve customer queries - Handle escalations and complaints from dissatisfied customers - Provide optimal solutions - Ensure closure of faults and complaints within SLAs - C...

We are recruiting for an experienced Customer Relationship Executive to be responsible for engaging with key customers by building and preserving trusting relationships. As Customer Relationship Executive you will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Build customer relationships. Manage customer communications. Resolve customer issues. Improve customer care. Expand customer base. Expand customer base.Monitor business competitors. Exp.- 6 Months To 1 Year

As a Sales Operations Assistant, you will play a crucial support role within the sales team, focusing on optimizing and streamlining sales processes to enhance efficiency and productivity. Your responsibilities will include: - Managing and updating sales data in CRM systems - Coordinating sales training and events - Preparing and analyzing sales performance reports - Handling order processing - Managing inventory levels related to sales activities - Providing administrative support such as managing schedules and correspondence Additionally, you will assist with customer communications, onboarding new sales staff, coordinating logistics for sales meetings and promotional campaigns, and suppor...

As a Team Lead for the Customer Service department, you will be responsible for leading a team of customer service representatives to ensure the delivery of high-quality services to our customers. Your role will involve developing and implementing strategies to improve customer satisfaction and loyalty, monitoring team performance, and providing coaching and feedback to enhance productivity. Additionally, you will handle escalated customer inquiries and complaints in a professional and efficient manner, collaborating with other departments to resolve issues and enhance the overall customer experience. It will also be your responsibility to ensure that team members are well-trained and equipp...

You will be working at SAP to help the world run better. SAP values your best efforts and will help you bring out the best in yourself. As a part of SAP, you will be contributing to shaping the future in over 20 industries and influencing 80% of global commerce. You will have the opportunity to showcase your unique talents and make a difference in challenging yet meaningful work environment. At SAP, you will be encouraged to be yourself, prioritize your well-being, and feel a sense of belonging. In return, you can expect continuous learning, skill development, attractive benefits, and a supportive team that is dedicated to your growth and success. **Role Overview:** - You will be joining the...

As a part of the Cloud Architecture & Advisory team at SAP Enterprise Cloud Services, you will play a crucial role in creating CAA Reference Architecture positions and supporting Presales engagements. Here is what you can expect in this role: Role Overview: - Lead Reference Architecture topics for various Hyperscale platforms and SAP solutions. - Collaborate with ECS Technology & Architecture, Service Engineering, Data Management, and other teams to create new Reference Architecture artifacts. - Conduct quarterly reviews and updates of Reference Architecture artifacts. - Present technical, security, and operational aspects of SAP Cloud ERP Private Edition to customers. - Conduct detailed tec...

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. We are looking for highly motivated, self-driven and customer-focused team members to strengthen the Cloud Architecture & Advisory team at SAP Enterprise Cloud Services. You will be working at SAP LA...

Oversee day-to-day operations and work of lower-level staff. Ensure compliance with organizational standards, including safety standards and client or customer communications. Required Candidate profile Assist in interviewing applicants and confer with senior-level management on the hiring process. Assist managers and other staff with the procurement of necessary materials and equipment.

As a Sales Support Executive, your role will involve participating in sales activities and calls, working on strategic initiatives provided by the department, conducting industry/market research, including identifying target contacts and online sourcing, supporting customer communications such as general marketing inquiries and event-related follow-ups, offering administrative assistance as required, and providing post-campaign and post-event telemarketing and follow-up activities support. Key Responsibilities: - Collaborating with cross-functional teams to drive business results - Assisting with market research and analysis - Demonstrating interest in lead generation and client engagement Q...

As a Program Manager, your role involves overseeing end-to-end project management, taking ownership of the profit and loss (P&L) of respective programs, and being the single point of contact (SPOC) for customer communications and interactions. You will be responsible for demand generation, creating revenue plans for programs, managing customers, and driving business growth year over year (YoY). Key Responsibilities: - Lead the Cross-Functional Team (CFT) and ensure deliverables are met within the program - Monitor and report project and department Key Performance Indicators (KPIs) - Conduct project reviews and update customers on delivery schedules, challenges, and required support - Manage ...

As a CRM Manager, you will be responsible for developing, executing, and optimizing CRM strategies to drive customer engagement, retention, and loyalty. Your data-driven approach will involve analyzing customer behaviors, segmenting audiences, and personalizing customer communications. Collaboration with marketing, sales, and customer support teams will be essential to enhance the customer experience and maximize lifetime value. Key Responsibilities: - Collect and analyze customer data to inform CRM strategies. - Develop and implement multi-channel CRM campaigns (email, SMS, etc.). - Analyze CRM campaign performance and customer engagement metrics. - Create reports and dashboards to communic...

As a Customer Contact Comms Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. Strong written and verbal communication skills, along with proficient call handling abilities, are essential for this role. Customer service is crucial for building and maintaining positive relationships with clients. **Key Responsibilities:** - Solve routine problems by following general guidelines and referring to precedents - Communicate with customers via phone, email, and portal tickets - Receive de...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We e...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countrie...

You will be working as a CRM (Retention Marketing) Specialist at Jetpac, a tech startup under Circles. Your main responsibility will be to manage customer communications through various channels to enhance engagement, retention, and repeat purchases. **Key Responsibilities:** - Design, execute, and optimize multi-touch CRM journeys across email, push, SMS, and in-app channels - Launch automated and trigger-based campaigns for onboarding, activation, cross-sell, win-back, and retention - Build seasonal, geo-specific, and behavior-based journeys to increase engagement and LTV - Develop and refine audience segments based on behavior, recency, geography, lifecycle stage, and preferences - Person...

Role Overview: As a Principal Industry Marketing Specialist at Diebold Nixdorf in the Asia Pacific, Middle East, and Africa (APMEA) region, your role will involve leading the development and implementation of banking industry marketing strategies, as well as executing the marketing plan. You will collaborate with relevant business leadership to ensure that marketing activities align with sales and growth strategies in line with Diebold Nixdorf's overall marketing strategy. This role offers a diverse range of projects and the opportunity to work across multiple countries, focusing on lead generation, campaign management, database management, sales enablement activities, content creation, and ...

As a Customer Contact Comms Specialist at Accenture, you will play a crucial role in managing and resolving customer queries, handling escalations and complaints, and providing timely resolutions within SLAs. Your expertise in email and chat processes, along with proficient typing skills, will be highly valued in this position. Customer communications across various channels are essential for enhancing interactions between customers and businesses. - Analyze and solve moderately complex problems effectively - Develop new solutions by adapting existing methods and procedures - Understand and align with the strategic goals set by senior management - Collaborate with team members, establish str...

As a CRM (Retention Marketing) Specialist at Jetpac, your main responsibility is to own and enhance Jetpac's lifecycle marketing engine. You will be in charge of managing customer communications through various channels such as email, push notifications, SMS, and in-app messaging with the aim of improving engagement, retention, and repeat purchases. This role is ideal for someone who enjoys strategizing and executing plans using data and experimentation to foster customer relationships and drive business outcomes effectively. - Design, execute, and optimize multi-touch CRM journeys across email, push, SMS, and in-app channels - Launch automated and trigger-based campaigns for onboarding, act...

As a Sales Coordinator/Executive at our tech company in Kolkata, you will be instrumental in managing customer communications, lead generation, prospect qualification, and driving revenue growth. Your primary focus will be on creating customer quotes, following up with clients, delivering impactful presentations both online and offline, and ensuring a seamless customer journey throughout the sales process. Key Responsibilities: - Manage customer communications effectively - Generate leads and qualify prospects - Drive revenue growth for the company - Create customer quotes and follow up with clients - Deliver engaging presentations both online and offline - Ensure a seamless customer experie...

Job title : Lead - Channel Sales (Life Insurance) Location: Mumbai BU/Function: Bancassurance Overall, Job Description: This position serves as driving Insurance Business in specific channels such as retail / NR / Business Banking and to achieve overall business targets for IBL in an open architecture platform. Incumbent should have an eye for detail and drive the business using all the key business parameters like activation, productivity, ATS and Quality parameters etc. Execute campaign-based sales to ensure an increase in Insurance Penetration in client base. Drive business quality, persistency and resolution of customer redressals Market engagement / Customer communications on key busine...

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrac...

Job Description Communications Manager, India Communications Manager, India At Corteva we grow what matters by playing a critical role in feeding the world and enabling farmers to produce crops in ways that are sustainable for their families, their land, and the broader environment. We strive to bring our best selves to work every day: inspiring each other, acting boldly, and staying curious. We're looking for a communicator who thrives working in a fast, rapidly changing business landscape to support us on this journey. India is an important country in our global portfolio, the Communications Manager, India will be responsible for delivering targeted communications projects which progress o...