Client Relationship Manager

Here’s a professional and easy-to-read Job Description combining your points and the PDF content: Company: Archana Sales Industry: Construction / Trading (Cement, Chemicals, Paints) Role Overview We are looking for a proactive and detail-oriented Client Relationship Manager (CRM) to manage client interactions post-order, ensure customer satisfaction, verify invoices and deliveries, and follow up on payments. The role is critical for maintaining strong client relationships and ensuring smooth cash flow. Key Responsibilities Client Communication: Act as the primary point of contact for clients after order placement. Invoice & Delivery Verification: Confirm with clients that invoices and materials are received and accurate. Payment Follow-Up: Establish payment dates with clients and follow up via email, phone, and SMS starting 5–10 days before due dates. Escalation Process: Maintain an escalation chart and send systematic reminders (1st, 2nd, 3rd) to concerned stakeholders. Customer Service: Handle queries, provide after-sales support, and escalate issues where needed. Field Coordination: Collaborate with the on-field collection representative to ensure timely payments. Feedback & Retention: Collect genuine feedback from clients and support their long-term retention. Record-Keeping: Maintain up-to-date client records and communication logs in CRM tools. Skills & Competencies Strong communication skills – written and verbal. Ability to rigorously follow up with politeness and professionalism. Problem-solving mindset and proactive approach. Basic understanding of construction products and services (preferred). Good organizational and record-keeping skills. Proficiency in MS Office and CRM software. Qualifications Graduate in Commerce, Business Administration, or a related field. 1–3 years of experience in client servicing, CRM, or collections (freshers with strong skills may also apply). Must reside within 30–45 minutes of the office location.