Client Relationship Manager

Company Description

Zenith BIM Services, founded in 2021, specializes in Building Information Modelling (BIM) and Engineering consulting to optimize construction workflows. The company transforms scattered 2D plans into intelligent, clash-free BIM models that seamlessly integrate Architecture, Structure, and MEP disciplines. With a team of over 100 skilled professionals, Zenith BIM Services delivers precise, scalable solutions for various stages of construction, including BIM Coordination, As-Built Modeling, BOQs, and more. By reducing clashes, rework, and project timelines, they ensure better coordination, decisions, and project efficiency. Zenith BIM Services takes pride in offering trusted BIM solutions and exceptional client service to support a diverse range of industry partners.

Role Description

This is a full-time, on-site Client Relationship Manager role located in the US market. The role involves building and maintaining strong relationships with clients, understanding their needs, and ensuring excellent service delivery. The Client Relationship Manager will proactively address client inquiries, manage communication between internal teams and clients, and work to resolve issues promptly. Additional responsibilities include identifying business development opportunities, providing client feedback to internal teams, and collaborating closely with various departments to ensure project success.

Qualifications

• Strong communication, negotiation, and interpersonal skills for US market.
• Proven experience in client relationship or account management of US clients.
• Strategic thinking and problem-solving abilities
• Proficiency with project management tools, CRM platforms, and Microsoft Office Suite
• Knowledge of BIM processes and the AEC industry, including Architecture, Structure, and MEP, is an advantage
• Excellent organizational and time management skills
• Customer-focused mindset with the ability to build lasting client relationships
• Flexibility to work in a collaborative team environment
• Bachelor's degree in Business Administration, Construction Management, Engineering, or a related field is preferred