Client Relationship Manager

As a CRM Manager, you will be responsible for developing, executing, and optimizing CRM strategies to drive customer engagement, retention, and loyalty. Your role will involve analysing customer behaviours, segmenting audiences, and personalizing customer communications. You will collaborate closely with marketing, sales, and customer support teams to enhance the customer experience and maximize lifetime value. Key Responsibilities: - Collect and analyse customer data. - Develop and manage CRM strategies for customer engagement and retention. - Handle correspondence, phone calls, and inquiries from clients and vendors. - Plan and execute multi-channel CRM campaigns (email, SMS, etc.). - Analyze CRM campaign performance and customer engagement metrics. - Create reports and dashboards to communicate CRM effectiveness. - Identify and suggest enhancements in the customer journey. - Develop workflows and automation for customer communications. - Gather and analyse customer feedback to enhance the CRM system. - Collaborate with customer service to address inquiries and improve satisfaction. - Oversee CRM platform implementation, upgrades, and maintenance. - Work with IT Developers to troubleshoot and customize CRM functionalities. Qualifications and Skills: - Bachelor's degree in Marketing, Business, or related field. - Minimum of 1 year of experience in Customer Relation or a relevant field. - Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). - Excellent organizational and multitasking abilities. - Strong verbal and written communication skills. - Ability to work independently with minimal supervision. - High level of professionalism and confidentiality. - Ability to prioritize and meet deadlines in a fast-paced environment. As a CRM Manager, you will be responsible for developing, executing, and optimizing CRM strategies to drive customer engagement, retention, and loyalty. Your role will involve analysing customer behaviours, segmenting audiences, and personalizing customer communications. You will collaborate closely with marketing, sales, and customer support teams to enhance the customer experience and maximize lifetime value. Key Responsibilities: - Collect and analyse customer data. - Develop and manage CRM strategies for customer engagement and retention. - Handle correspondence, phone calls, and inquiries from clients and vendors. - Plan and execute multi-channel CRM campaigns (email, SMS, etc.). - Analyze CRM campaign performance and customer engagement metrics. - Create reports and dashboards to communicate CRM effectiveness. - Identify and suggest enhancements in the customer journey. - Develop workflows and automation for customer communications. - Gather and analyse customer feedback to enhance the CRM system. - Collaborate with customer service to address inquiries and improve satisfaction. - Oversee CRM platform implementation, upgrades, and maintenance. - Work with IT Developers to troubleshoot and customize CRM functionalities. Qualifications and Skills: - Bachelor's degree in Marketing, Business, or related field. - Minimum of 1 year of experience in Customer Relation or a relevant field. - Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). - Excellent organizational and multitasking abilities. - Strong verbal and written communication skills. - Ability to work independently with minimal supervision. - High level of professionalism and confidentiality. - Ability to prioritize and meet deadlines in a fast-paced environment.