Client Relationship Executive/Business Development Representative

Customer Relationship executive: • Attracts potential customers by answering service questions and suggesting information about other services. • Serves customers by providing company service information and lead closings. • Opens customer accounts by recording Waitlist information. • Maintains customer records by updating detailed information. • Daily follow-up with the operational team & updating lead status. • Recommends potential services to management by collecting customer information and analyzing customer needs. • Prepares service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. • To Manage Inbound and Outbound calls in a timely manner Identify customer’s requirements, clarify information and provide them with the resolution based on company policy • Handle any required communication or coordination required between Partner’s(Tankers) and customers • Entering customer and account data from source documents within time limits • Compiling, verifying the accuracy, and sorting information to prepare source data • Reviewing data for deficiencies or errors, correcting any incompatibilities. Business Development Representative: Responsibilities: 1. Business Growth & Lead Generation • Identify and develop new business opportunities through networking, referrals, corporate partnerships, hospitals, and senior citizen communities. • Conduct market research to identify trends, competitor offerings, and gaps in service. • Build and manage a pipeline of prospective residents and families. 2. Client Engagement & Relationship Building • Conduct outreach to potential residents and their families, understand their needs, and present tailored solutions. • Organize on-site tours and information sessions to showcase facilities and services. • Maintain long-term relationships with clients, caregivers, doctors, and influencers. 3. Strategic Partnerships • Forge alliances with hospitals, senior care physicians, rehabilitation centers, NGOs, and community health workers. • Collaborate with marketing teams to execute campaigns and events that promote awareness. 4. Reporting & Analysis • Track sales metrics, lead conversions, and occupancy rates. • Provide regular reports to management on performance, trends, and recommendations. 5. Brand Advocacy • Represent the centre at community events, health expos, seminars, and networking forums. • Champion our values of empathy, dignity, and respect in every interaction.