Client Relationship Executive

Job Title: Client Relationship Manager

Location: Kochi, Kerala (Branch Office)
Company: Zenerom Digital Marketing LLC (Head Office: Dubai, UAE)
Job Type: Full-time | On-site (Relocation Preferred)
Website: www.zenerom.ae

About Zenerom

Zenerom Digital Marketing LLC is a UAE-based digital marketing and branding agency headquartered in Dubai, with a growing branch office in Kochi, India.
We work with clients across the GCC region, helping them achieve measurable growth through digital marketing, brand building, performance advertising, and SEO.

We are looking for a Client Relationship Manager who can maintain strong client relationships, understand business goals, and ensure successful delivery of marketing campaigns.

Job Description

As a Client Relationship Manager, you will act as the primary point of contact between clients and our internal teams. You will manage client expectations, oversee project execution, and ensure client satisfaction while helping drive new business opportunities.

Key Responsibilities

• Build and maintain strong, long-term client relationships.
• Understand client business objectives and translate them into actionable strategies.
• Coordinate with internal teams (marketing, design, SEO, performance marketing) to ensure timely and high-quality deliverables.
• Conduct regular client meetings, provide updates, and share performance reports.
• Identify upsell or cross-sell opportunities to expand client engagement.
• Handle client feedback, resolve issues, and ensure satisfaction.
• Stay informed about industry trends and competitor activity to provide strategic advice to clients.

Requirements

• 2–4 years of experience in client servicing, account management, or relationship management (preferably in digital marketing or advertising).
• Excellent English communication and presentation skills (client-facing role).
• Strong problem-solving and analytical skills.
• Ability to manage multiple client accounts simultaneously.
• Good understanding of digital marketing channels (SEO, social media, PPC, content marketing).
• Positive attitude, proactive mindset, and ability to work collaboratively.
• Willingness to relocate to Kochi (branch office).

Preferred Skills

• Experience in B2B and B2C client handling.
• Familiarity with CRM software (Zoho CRM, HubSpot, etc.).
• Knowledge of reporting dashboards and analytics tools.
• Ability to generate insights and suggest improvements for campaigns.

Benefits

• Work with an experienced international team managing UAE and GCC clients.
• Opportunity to develop leadership and client management skills.
• Performance-based incentives and growth opportunities.
• Collaborative and professional work culture.

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Describe a situation where you managed a difficult client. How did you handle it, and what was the outcome?
• How do you align client expectations with internal team capabilities to ensure successful project delivery?
• Explain how you would present a digital marketing report to a client who is not familiar with marketing jargon.
• If a client complains that their campaign is underperforming, what steps would you take to address their concerns?
• Give an example of how you identified an opportunity to upsell services to an existing client.

Education:

• Bachelor's (Required)

Experience:

• Social Media Marketing: 1 year (Preferred)
• content marketing and copywriting: 1 year (Preferred)
• Social Media Calander: 1 year (Preferred)
• Social media strategy: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person