Client Relationship Executive

About Easify:

Easify is our all-in-one communications portal that helps businesses stay connected with their customers through messaging, automated workflows, and actionable insights. We’re looking for a proactive and customer-focused Client Relationship Executive to build lasting relationships with our US-based clients and ensure they have a seamless experience using our platform.

Role Overview:

As a Client Relationship Executive, you will be the primary point of contact for customers—helping them onboard, guiding them through the platform, addressing compliance and subscription-related concerns, and ensuring they derive maximum value from Easify. This role involves a mix of customer communication, compliance monitoring, sales conversion, and support coordination, requiring near-native English communication skills and flexibility to work during US business hours (night shift).

Key Responsibilities:

• Compliance Monitoring

  : Review and ensure adherence to compliance standards while sending SMS and other communications through the platform.

• Customer Reach-out

  : Engage with subscribed customers and encourage them to complete the onboarding and setup process.

• Subscription Retention

  : Reach out to customers who cancel or express dissatisfaction, understand their concerns, and take proactive steps to improve retention.

• Chat Support & Product Promotion

  : Interact with customers via chat, address queries, and promote Easify’s features when appropriate.

• Demo Calls

  : Attend and conduct demo calls for prospective customers to showcase the platform’s features and benefits.

• Lead Conversion

  : Reach out to potential clients through calls and convert qualified leads into active users.

• Onboarding & Relationship Building

  : Welcome new clients through onboarding calls, ensure they’re comfortable using the platform, and maintain positive long-term relationships.

• Customer Support Coordination

  : Collaborate with internal teams to resolve escalated issues promptly and effectively.

• Documentation

  : Maintain clear and organized records of customer interactions, issues, and resolutions in the CRM system.

Qualifications & Skills:

• 0–3 years of experience in Customer Relationship Management, Client Support, or Inside Sales, preferably in a SaaS or communication-based platform.
• Excellent verbal and written communication skills with a near-native US accent and fluency in English.
• Strong interpersonal skills with the ability to handle customer concerns empathetically and professionally.
• Familiarity with CRM tools, online communication platforms, and demo presentation software.
• Proactive, persuasive, and capable of multitasking in a remote work environment.
• Flexibility to work night shifts (US business hours).