Client Operations Associate

We’re reinventing the market research industry. Let’s reinvent it together.

Responsibilities

• Assists the Promo Approvals and Implementation Manager in the account approval, implementation and decommission processes.
• Creates and monitors tickets in JIRA. Confirms resolution and escalates as needed with the stakeholders to ensure timely resolution.
• Ensures accuracy and timely delivery of Client Site Builds and works with Database Team to resolve issues according to contract requirements.
• Performs maintenance in Numerator Promotions Client Site and AdLert related to client builds.
• Utilizes Numerator Promotions Client Site and Numerator Promotions Intel Platform to review client builds for quality control checks.
• Updates Promo project progress in OpenAir to ensure proper Revenue Recognition on client deliverables in Netsuite.
• Researches and responds to client service tickets in JIRA pertaining to client builds and works with Sales Operations and Client Directors to resolve issues with Approval Quotes and ensure they conform to accepted policies and guidelines
• Searches, edits and updates JIRA, Salesforce and other Numerator systems to manage day-to-day responsibilities
• Escalate issues to the appropriate person/area; including, but not limited to, the Commercial, Database, Operations, Product, Sales and Engagement teams
• Ensure documentation of tickets and supporting documents (including procedural documentation) remains up-to-date and accurate at all times
• Provides sales and customer support in the pre-quote process as needed.
• Co-ordinates the Decommission of Client Assets
• Assists in projects related to their work as needed
• Responsible for the training of staff on the above functions as needed
  

What You'll Bring to Numerator

• Promo PEP Indexing training, experience and solid performance is required
• Knowledge of JIRA and Salesforce preferred
  

• Proficient in Microsoft Office and G-Suite with Strong Excel Skills (Ops Excel assessment test - 100% completion)
• Detail oriented and highly organized
• Commitment to quality and focus on clients.
• Self motivated, proactive in learning and taking on additional responsibilities.
• Commitment to delivering the results on time