Posted:22 hours ago|
Platform:
Work from Office
Full Time
Key Responsibilities: Client Relationship Management: Establish and maintain positive relationships with clients through regular communication and personalized attention. Understand clients' needs, business goals, and challenges to provide tailored solutions. Client Engagement: Proactively engage with clients to ensure satisfaction and gather feedback on products and services. Address client inquiries, concerns, and requests promptly and professionally. Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products or services to existing clients. Present new offerings and benefits to clients and negotiate favorable terms. Account Management: Manage a portfolio of clients, track account performance, and identify areas for improvement. Work towards meeting revenue and retention targets for assigned client accounts. Product Knowledge: Develop a deep understanding of the company's products and services to effectively communicate their value to clients. Issue Resolution: Collaborate with internal teams, such as customer support and technical departments, to address and resolve client issues in a timely manner. Contract Renewals: Monitor contract expiration dates and proactively initiate the renewal process with clients.
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