Client Growth & Success Partner

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About Us:

Shipturtle (www.shipturtle.com) is revolutionizing e-commerce with innovative, collaborative solutions for online retailers. We specialize in creating custom Vertical Marketplaces via Brand Collaborations, simplifying product management, order fulfilment, and business operations. With integrations across major platforms like Shopify, WooCommerce, and Magento, Shipturtle is the go-to partner for elevating e-commerce.

Job Summary/Objective:

We’re looking for smart, curious graduates who are eager to work with fast-scaling businesses and learn how SaaS and startups actually work. This is an ideal role if you're a recent graduate from BBA, B.Com, BCA, BSc, MBA or any business-related course, and you want your first role to be high-impact, client-facing, and growth-driven.

You don’t need prior experience in SaaS. You do need to be someone who:

• Communicates clearly and confidently.
• Enjoys problem-solving and helping others.
• Takes initiative, learns fast, and follows through.

Responsibilities:

Client Onboarding & Enablement

• Help new clients get started on Shipturtle and guide them through setup.
• Work closely with them to understand their business and map solutions accordingly.
• Answer questions via Zoom, email, and chat in a way that’s clear and easy to act on.

Ongoing Client Success

• Check in with active accounts and help them get more value out of the platform.
• Flag any issues, troubleshoot where needed, or coordinate with the product team.
• Understand each client’s goals and make sure they’re on track to meet them.

Support Sales & Growth

• Join the senior team on discovery or demo calls and help answer product-related questions.
• Identify and suggest plan upgrades or additional solutions that would benefit the client.
• Track usage and spot patterns where clients are most likely to succeed or churn.

Bridge Between Clients and Product

• Capture feedback and recurring queries from clients.
• Share suggestions with the product and tech teams to improve experience.
• Help streamline internal processes by contributing your insights.

Requirements:

• Graduate in BBA, B.Com, BCA, BSc, MBA or similar business-oriented fields.
• Clear verbal and written communication.
• A problem-solver with strong ownership and attention to detail.
• Basic familiarity with tools like Google Sheets, Zoom, Notion, Slack is a plus.
• Any internship or college project with startups, tech, or customer interaction is a bonus.
• Proficiency in tools such as Google Workspace, CRMs, or marketing platforms (experience with Shopify or other eCommerce tools is a plus).
• 0-1 yr of experience in sales.

Why this role matters

You’ll be working directly with brands who are using Shipturtle to launch and scale. You’ll help them succeed, unblock their challenges, and become the person they rely on. This role is a starting point that can grow into customer success, growth strategy, or even product consulting — depending on where your strengths lie.

Note:

We encourage female candidates to apply for this role as part of our commitment to promoting diversity and inclusion in our team.

How to Apply: