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Awign
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Client Delivery Manager

Client Delivery Manager

Awign

10 years

0 Lacs

bangalore north rural karnataka india

Posted:1 day ago| Platform:

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Skills Required

retention planning management engagement compliance risk communication reporting governance invoicing strategies collaboration service software data engineering ai ml tracking monitoring portfolio metrics leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Client Delivery Manager (CDM) will serve as the primary liaison between ShellKode and client
stakeholders. This role involves managing client relationships, overseeing project execution andensuring client delivery meets contractual obligations, client satisfaction and retention. Keyresponsibilities include project planning & execution, stakeholder management,communication, problem-solving, and strategic account management.As a Client Delivery Manager, you will be responsible for the following:

Client Relationship Management:
Serve as the primary point of contact of ShellKode for assigned clients
Ensure client satisfaction by addressing concerns and providing effective solutions.
Ensure client needs and expectations are met on all projects consistently
Manage client stakeholders across departments ensuring engagement goals

alignment and success

Program/Delivery Control & Oversight:
Manage delivery teams to plan, execute, track & monitor projects
Allocate and manage resources effectively, ensuring optimal use of personnel,

tools, and budget.

Control and ensure high quality of delivery and compliance with internal processes
Ensure projects are completed on time, within scope, within budget
Ensure project deliverables meet client’s business objectives.
Risk and Issue Management:
Proactively and identify, assess and communicate risks / issues / dependencies on

projects throughout the project lifecycle

Develop and implement mitigation plans.
Communication:
Provide proactive & consistent updates and reporting to clients and internal

stakeholders on project progress, risks, and performance.

Conduct regular client meetings to review project progress and gather feedback
Facilitate and coordinate periodic governance meetings between client and

Shellkode senior executives

Financial Management:
Ensure project funding/invoicing is done on time
Ensure projects are completed on or under budget
Growth:
Develop strategies to enhance client engagement and retention in collaboration with

account management and sales teams

Identify opportunities for service improvement, business growth, upsell or cross-sell

within assigned client accounts
What you will need to have

Software Services Industry Experience: Minimum of 10 years
Relevant Experience:
Minimum 2 years’ Project/Program/Delivery Management experience of Data

Engineering or AI/ML / Gen AI or Cloud Engineering projects

Minimum 2 years’ experience in managing client relationships
Delivery Management:
Proven experience in planning, execution, tracking, monitoring, reporting and

budgetary control for a portfolio of projects.

Proven experience in metrics driven delivery/project management
Ability to manage multiple projects and priorities simultaneously
Demonstrated problem-solving abilities.
Technical Knowledge: Sound understanding of at least two of the following – Data

Engineering, Gen AI, AI/ML Cloud Engineering

Leadership:
Ability to lead and motivate project teams to achieve project goals.
Ability to lead in a fast-paced environment under pressure
Ability to negotiate effectively with clients and internal teams to find acceptable

solutions

Communication:
Exceptional verbal and written communication skills to facilitate clear

communication with diverse stakeholders

Proven experience in driving internal, client and executive governance reviews
Strategic Thinking: Partner with account management in creating long-term goals for

allocated accounts and and align organizational objectives for effective partnership with
clients.

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Client Delivery Manager