Client Delivery Manager

About the Role:

Duration: Permanent

Location: Bangalore

Timings: Full Time (As per company timings)

Notice Period: (Immediate Joiner - Only)

Experience: 10-12 Years

JD:

The Client Delivery Manager (CDM) will serve as the primary liaison between ShellKode and client stakeholders. This role involves managing client relationships, overseeing project execution, and ensuring client delivery meets contractual obligations, client satisfaction, and retention. Key responsibilities include project planning & execution, stakeholder management, communication, problem-solving, and strategic account management.

• Client Relationship Management:
• Serve as the primary point of contact for ShellKode for assigned clients
• Ensure client satisfaction by addressing concerns and providing effective solutions.
• Ensure client needs and expectations are met on all projects consistently
• Manage client stakeholders across departments, ensuring engagement goals alignment and success
• Program/Delivery Control & Oversight:
• Manage delivery teams to plan, execute, track & monitor projects
• Allocate and manage resources effectively, ensuring optimal use of personnel, tools, and budget.
• Control and ensure high quality of delivery and compliance with internal processes
• Ensure projects are completed on time, within scope, and within budget
• Ensure project deliverables meet the client’s business objectives.
• Risk and Issue Management:
• Proactively identify, assess, and communicate risks/issues/dependencies on projects throughout the project lifecycle
• Develop and implement mitigation plans.
• Communication:
• Provide proactive & consistent updates and reporting to clients and internal stakeholders on project progress, risks, and performance.
• Conduct regular client meetings to review project progress and gather feedback.
• Facilitate and coordinate periodic governance meetings between the client and senior executives.

Job Description:

• Financial Management:
• Ensure project funding/invoicing is done on time
• Ensure projects are completed on or under budget
• Growth:
• Develop strategies to enhance client engagement and retention in collaboration with account management and sales teams
• Identify opportunities for service improvement, business growth, upsell, or cross-sell within assigned client accounts

What you will need to have

• Software Services Industry Experience: Minimum of 10 years
• Relevant Experience:
• Minimum 2 years’ Project/Program/Delivery Management experience in Data Engineering or AI/ML / Gen AI or Cloud Engineering projects
• Minimum 2 years’ experience in managing client relationships
• Delivery Management:
• Proven experience in planning, execution, tracking, monitoring, reporting, and budgetary control for a portfolio of projects.
• Proven experience in metrics-driven delivery/project management
• Ability to manage multiple projects and priorities simultaneously
• Demonstrated problem-solving abilities.
• Technical Knowledge: Sound understanding of at least two of the following – Data Engineering, Gen AI, AI/ML Cloud Engineering
• Leadership:
• Ability to lead and motivate project teams to achieve project goals.
• Ability to lead in a fast-paced environment under pressure
• Ability to negotiate effectively with clients and internal teams to find acceptable solutions
• Communication:
• Exceptional verbal and written communication skills to facilitate clear communication with diverse stakeholders
• Proven experience in driving internal, client, and executive governance reviews
• Strategic Thinking: Partner with account management in creating long-term goals for allocated accounts and align organizational objectives for effective partnership with clients.

Job Type: Full-time

Pay: ₹80,000.00 - ₹90,000.00 per month

Work Location: In person