Client Delivery & Growth (IT STAFFING AGENCY)

Role Overview We are seeking a Senior Leader – Client Delivery & Growth who will own and drive delivery excellence across key accounts. This is a pivotal leadership role responsible for ensuring successful execution, nurturing client trust, mentoring recruiters, and driving profitability. If you thrive in solving client challenges, coaching high-performance teams, and owning results—this is your seat at the table. Key Responsibilities: ✅ Client Delivery & Relationship Management Lead end-to-end delivery for strategic accounts Ensure SLA adherence and high fulfillment rates Handle client escalations with speed and ownership Build trusted relationships with client stakeholders ✅ Team Leadership & Development Conduct regular 1:1s, upskilling, and performance reviews Drive accountability, motivation, and growth within the team Ensure recruiters align with client expectations and sourcing standards ✅ Operational Excellence Ensure 100% ATS and CRM compliance across delivery Monitor fulfillment metrics like TAT, offer-drop, and closure rates Continuously improve sourcing strategies and quality of hires ✅ P&L & Reporting Ownership Track revenue, margin, and cost efficiency per account Review weekly/monthly dashboards and delivery reports Optimize resource allocation for maximum ROI Performance Benchmarks 🎯 100% SLA compliance and high client satisfaction (CSAT) 🎯 Offer-to-join ratio consistently within defined benchmarks 🎯 Increased recruiter productivity and retention 🎯 Accurate and timely delivery reporting 🎯 Positive feedback from internal stakeholders and clients Skills & Experience Required 10+ years in IT recruitment and staffing delivery Prior experience managing large-scale client accounts Proven track record in leading and growing delivery teams Familiarity with ATS/CRM platforms and dashboard reporting Strong communication, stakeholder management, and conflict resolution skills What You’ll Get ✨ Leadership autonomy in a growing recruitment powerhouse ✨ Work with CXOs and senior client stakeholders ✨ Transparent culture driven by performance and ownership ✨ Be part of a high-impact team shaping the future of tech hiring Show more Show less