Client Acquisition and Relationship Manager

As a Client Acquisition and Relationship Manager at Pyxidia TechLab in Raipur, you will play a crucial role in leading the outbound sales team. With 5 to 8 years of experience in call centre management, you will drive sales performance and enhance team productivity. Your responsibilities will include developing sales strategies, managing team performance, and ensuring exceptional customer service with a focus on training and development. Your key responsibilities will involve team leadership, where you will recruit, train, and develop a high-performing outbound sales team. Setting clear performance expectations, providing coaching and feedback, and fostering a positive work environment will be essential. You will also design and implement training programs for new hires and ongoing development for existing team members, ensuring continuous improvement in team skills and knowledge. In terms of sales strategy development, you will be responsible for implementing effective outbound sales strategies to achieve targets. Analyzing market trends, identifying growth opportunities, and collaborating with marketing for aligned sales campaigns will be part of your role. Monitoring key performance metrics, preparing reports, and implementing performance improvement plans when necessary will be crucial for driving team performance. Customer relationship management will be another key aspect of your role, where you will ensure exceptional customer service, address inquiries, and gather feedback for process improvement. Identifying areas for process enhancement, implementing best practices, and utilizing technology for operational efficiency will also be part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in Business Administration, Marketing, or a related field, along with the required experience in outbound sales call centre management. Strong leadership, communication, and interpersonal skills are essential, along with proficiency in call centre software and CRM systems. Your ability to analyze data and make data-driven decisions will be critical for success in this role. In return, Pyxidia TechLab offers a competitive salary, performance-based bonuses, comprehensive benefits, opportunities for professional development and career advancement, and a dynamic work environment with medical benefits and statutory compliances. If you are looking to leverage your client acquisition, leadership, and team management skills in a challenging and rewarding role, this opportunity could be a perfect fit for you.,