Client Account Manager

Job Title:

Location:

Schedule:

Experience:

• Associate: 1–3 years

• Education:

  Bachelor’s degree or equivalent

Role Overview

As a Client Account Manager at SecureSearch, you will serve as the primary point of contact for our valued clients. You will manage end-to-end client relationships, ensure timely execution of background checks in line with SLAs, and proactively handle escalations and client requirements. The role requires a proactive communicator, detail-oriented executor, and a collaborative team player.

Key Responsibilities

1. Client Engagement & Relationship Management

• Serve as the primary point of contact for assigned clients.
• Understand client needs, expectations, and business cycles.
• Conduct regular review calls and feedback sessions to ensure high client satisfaction.

2. Operational Oversight & SLA Management

• Monitor all ongoing background verification requests for timeliness and quality.
• Ensure adherence to client-specific turnaround times (TAT) and service level agreements (SLA).
• Proactively escalate potential delays and ensure timely resolution.

3. Reporting & Analysis

• Track and share daily, weekly, and monthly reports and dashboards.
• Analyze verification trends, identify bottlenecks, and suggest process improvements.

4. Collaboration & Coordination

• Liaise with internal operations and compliance teams for seamless case closures.
• Work closely with the tech support team for client-specific integration and support.
• Facilitate training sessions for clients on portals or updates as needed.

Desired Attributes

• Bachelor’s degree or higher in any field.
• 1–3 years of experience in client servicing, preferably in background screening.
• Excellent verbal and written communication skills.
• Strong attention to detail and quality orientation.
• Ability to multitask and work independently.
• Efficient email management and timely responses.
• Proficiency in MS Excel, MIS reporting, and client dashboards.
• Strong interpersonal, organizational, and planning skills.