We are looking for a dedicated and detail-oriented Team Lead / Assistant Manager – Client Service to join our team at Malad/ Turbhe. The ideal candidate will have a strong background in client servicing, excellent communication skills, and the ability to manage and deliver high-quality results in a fast-paced environment. Key Responsibilities:Initiate cases/checks as per client specifications.Ensure consistent quality and timely delivery in line with client and internal quality parameters.Share progress sheets, trackers, and MIS reports with clients as required.Maintain accurate records, trackers, logs, and completed reports with integrity.Adhere to process guidelines, mail etiquettes, and communication protocols.Ensure compliance with people-related policies and maintain confidentiality.Escalate issues and seek timely support from supervisors or team leaders when needed. Desired Attributes:Strong client servicing orientation with active listening and empathy.Clear and effective communication skills, both written and verbal.Ability to handle pressure, adapt to change, and manage time efficiently.Strong persuasion skills and problem-solving mindset.Proactive, goal-oriented, and driven to deliver excellence.Proficiency in MS Office (Excel, Word, PowerPoint).Strong knowledge of background verification or client service processes If you're a proactive professional with a passion for client service and team management, we’d love to hear from you!
Initiate verification cases/checks within TAT as per client specifications. Ensure consistent quality and adherence to all delivery parameters, maintaining integrity in reports, logs, and trackers. Identify and escalate insufficiencies or clarifications within TAT Share accurate progress sheets, trackers, and MIS reports as per client expectations. Adhere to communication and mail etiquette standards while coordinating with internal and external stakeholders. Follow company policies around confidentiality, discipline, and people management. Escalate queries or unresolved issues to the Team Leader/Supervisor promptly for support. What We’re Looking For: Strong active listening and client communication skills. Ability to convey information clearly and handle unexpected situations effectively. Persuasive and professional communication style. Proven knowledge of verification processes/services. Strong time management and organizational skills. A proactive, goal-oriented mindset with attention to detail. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Why Join Us? Be part of a collaborative and performance-driven team. Opportunity to work with diverse clients and enhance your operational expertise. Growth-focused culture with continuous learning and development. Show more Show less
Position: Report Writing – Associate / Senior Associate Location: Turbhe, Navi Mumbai Schedule: Full-time Experience: 1–3 years Education: Bachelor’s degree or equivalent Job Summary: We are seeking a detail-oriented and quality-focused professional to join our report writing team. The ideal candidate will be responsible for preparing and finalizing background screening reports, ensuring accuracy, completeness, and compliance with client and organizational standards. Key Responsibilities: Draft, review, and finalize comprehensive background verification reports, covering components such as employment, education, address, and criminal checks. Validate and ensure the accuracy of all data points and documentation in each report. Detect and correct discrepancies, errors, or missing information prior to report submission. Strictly adhere to client-specific instructions and meet defined service level agreements (SLAs). Collaborate with internal teams to resolve pending verifications or report-related queries. Maintain high levels of confidentiality, compliance, and quality throughout the report lifecycle. Meet or exceed daily productivity and quality benchmarks without compromising accuracy. Use internal tools and MS Office applications (Word, Excel, Outlook) to manage report workflows and tracking. Deliver reports within timelines while handling multiple cases under tight deadlines. Contribute to ongoing quality and process improvement by identifying recurring issues and recommending solutions. Desired Attributes: Bachelor’s degree in any discipline. 1–3 years of relevant experience, preferably in background screening or client servicing roles. Strong verbal and written communication skills. High attention to detail with a methodical and analytical approach. Ability to prioritize, multitask, and work independently in a fast-paced environment. Goal-oriented with a commitment to meeting performance targets. Sound knowledge of background screening practices is a plus. Proficient in MS Office (Word, Excel, Outlook). Strong time management and organizational skills. Show more Show less
Role Highlights: Verify educational documents and academic credentials Liaise with institutions and applicants Maintain accurate records and reports Ensure timely completion of verification tasks Requirements: 1–2 years of experience in domestic verification Strong communication & organizational skills Based in Navi Mumbai, Thane, or surrounding areas Location: Turbhe, Navi Mumbai
As a Client Servicing Specialist, your primary responsibility will be to maintain and nurture relationships with clients, ensuring their satisfaction with our background screening services. You will serve as the main point of contact, providing expert support and tailored solutions to meet client needs. The ideal candidate for this role will have prior experience in the background screening industry and a strong customer-focused mindset. You will be expected to: - Act as the main point of contact for client inquiries regarding background screening services. - Build and sustain strong client relationships by delivering exceptional service. - Collaborate with internal teams to ensure the timely and accurate processing of background checks. - Keep clients informed about the status of background checks and address any issues promptly. - Resolve client concerns effectively to maintain a high level of customer satisfaction. - Proactively address client feedback and optimize services to meet their needs. - Conduct regular check-ins with clients to understand their evolving requirements and maintain their satisfaction. - Stay updated on industry best practices, regulations, and compliance standards related to background screening. - Generate and present reports and data to clients when necessary. Qualifications & Experience: - Minimum 4-5 years of experience in client servicing or account management within the background screening industry. - Strong understanding of background screening processes, compliance regulations, and best practices. - Excellent communication and interpersonal skills to engage with clients effectively. - Detail-oriented, organized, and capable of managing multiple client accounts simultaneously. - Strong problem-solving skills and the ability to handle difficult situations professionally. - Ability to work both independently and collaboratively in a team environment. Please note that this position requires working from the office.,
Job Title: Client Account Manager – Associate Location: Malad, Mumbai Schedule: Full-time Experience: Associate: 1–3 years Education: Bachelor’s degree or equivalent Role Overview As a Client Account Manager at SecureSearch, you will serve as the primary point of contact for our valued clients. You will manage end-to-end client relationships, ensure timely execution of background checks in line with SLAs, and proactively handle escalations and client requirements. The role requires a proactive communicator, detail-oriented executor, and a collaborative team player. Key Responsibilities 1. Client Engagement & Relationship Management Serve as the primary point of contact for assigned clients. Understand client needs, expectations, and business cycles. Conduct regular review calls and feedback sessions to ensure high client satisfaction. 2. Operational Oversight & SLA Management Monitor all ongoing background verification requests for timeliness and quality. Ensure adherence to client-specific turnaround times (TAT) and service level agreements (SLA). Proactively escalate potential delays and ensure timely resolution. 3. Reporting & Analysis Track and share daily, weekly, and monthly reports and dashboards. Analyze verification trends, identify bottlenecks, and suggest process improvements. 4. Collaboration & Coordination Liaise with internal operations and compliance teams for seamless case closures. Work closely with the tech support team for client-specific integration and support. Facilitate training sessions for clients on portals or updates as needed. Desired Attributes Bachelor’s degree or higher in any field. 1–3 years of experience in client servicing, preferably in background screening. Excellent verbal and written communication skills. Strong attention to detail and quality orientation. Ability to multitask and work independently. Efficient email management and timely responses. Proficiency in MS Excel, MIS reporting, and client dashboards. Strong interpersonal, organizational, and planning skills.
As a Client Servicing Specialist, your role involves maintaining and nurturing relationships with clients to ensure their satisfaction with background screening services. You will be the primary point of contact for client inquiries, providing expert support and tailored solutions to meet their needs. The ideal candidate will have prior experience in the background screening industry and a strong customer-focused mindset. Key Responsibilities: - Serve as the main point of contact for client inquiries on background screening services. - Build and maintain strong client relationships by delivering exceptional service. - Collaborate with internal teams for timely and accurate processing of background checks. - Provide clear communication on background check status and address any issues. - Troubleshoot and resolve client issues to uphold customer satisfaction. - Monitor client feedback, address concerns, and optimize services. - Conduct regular check-ins with clients to understand evolving needs. - Stay updated on industry best practices, regulations, and compliance standards. - Generate and present reports and data to clients as needed. Qualifications & Experience: - Minimum 4-5 years of client servicing or account management experience in background screening. - Strong understanding of background screening processes, compliance regulations, and best practices. - Excellent communication and interpersonal skills to engage effectively with clients. - Detail-oriented, organized, and capable of managing multiple client accounts. - Strong problem-solving skills and professionalism in difficult situations. - Ability to work independently and collaboratively in a team environment. Please note that this is a work from office arrangement.,
As a Verification Specialist, you will be responsible for verifying educational documents and academic credentials. This includes liaising with institutions and applicants, maintaining accurate records and reports, and ensuring timely completion of verification tasks. Your key responsibilities will include: - Verifying educational documents and academic credentials - Liaising with institutions and applicants - Maintaining accurate records and reports - Ensuring timely completion of verification tasks To qualify for this role, you should have: - 12 years of experience in domestic verification - Strong communication and organizational skills - Based in Navi Mumbai, Thane, or surrounding areas The location for this position is Turbhe, Navi Mumbai.,
Company Description Founded in 2008, SecureSearch has been a trusted partner in managing screening programs for over a decade. Guided by a team of industry experts, the company is regarded as a leading authority in background screening practices in India. SecureSearch runs successful background screening programs for a diverse range of businesses, from small firms to Fortune 500 corporations. Recruiter 📍 Location: Turbhe, Navi Mumbai | 🕒 Full-time About the Role: We are seeking a dynamic and detail-oriented HR - Recruiter to join our HR & Admin Department at our Turbhe office. The role involves managing end-to-end recruitment activities, ensuring timely and quality hiring to meet the organization’s staffing needs. The ideal candidate will have strong interpersonal skills, a proactive approach, and the ability to thrive in a fast-paced environment. Key Responsibilities: Manage the full recruitment lifecycle — from understanding requirements to onboarding. Collaborate with department heads to identify hiring needs and create job descriptions. Post job openings on relevant job portals, social media platforms, and company channels. Source and screen candidates through databases, referrals, and direct outreach. Conduct preliminary interviews and coordinate subsequent interview rounds. Maintain recruitment reports and candidate records in the HR system/ATS. Handle documentation and coordinate joining formalities for selected candidates. Build and maintain a pipeline of qualified candidates for future hiring. Ensure an excellent candidate experience throughout the hiring process. Support HR & Admin activities as needed (e.g., employee engagement, onboarding support, etc.). Qualifications & Skills: Bachelor’s degree in Human Resources, Business Administration, or a related field. 1-2 years of experience in recruitment (in-house or consultancy). Proficiency in using job portals Naukri, LinkedIn, Indeed, etc. systems. Strong communication and interpersonal skills. Excellent organizational and time management abilities. Positive attitude, teamwork, and ability to work under pressure. ship management skills. Strong attention to detail, multitasking ability, and problem-solving mindset. Good knowledge of MS Excel & reporting. Why Join Us? Work in a fast-growing and dynamic industry. Be part of a collaborative & inclusive work culture.