Client Servicing - Background verification

As a Client Servicing Specialist, your role will involve maintaining and nurturing relationships with clients to ensure their satisfaction with our background screening services. You will be the main point of contact, providing expert support and tailored solutions to meet client needs. The ideal candidate for this position should have prior experience in the background screening industry and a strong customer-focused mindset. Key Responsibilities: - Serve as the primary point of contact for client inquiries regarding background screening services. - Build and sustain strong, enduring client relationships by delivering exceptional service. - Collaborate with internal teams to ensure the timely and accurate processing of background checks. - Communicate clearly with clients about the status of background checks and address any arising issues. - Resolve client problems effectively to maintain a high level of customer satisfaction. - Proactively monitor client feedback and take necessary actions to address concerns or enhance services. - Conduct regular check-ins with clients to understand their changing needs and ensure ongoing satisfaction. - Stay informed about industry best practices, regulations, and compliance standards related to background screening. - Generate and present reports and data to clients as needed. Qualifications & Experience: - Minimum of 4-5 years of experience in a client servicing or account management role within the background screening industry. - Strong understanding of background screening processes, compliance regulations, and best practices. - Excellent communication and interpersonal skills to interact effectively with clients at all levels. - Detail-oriented, organized, and capable of managing multiple client accounts simultaneously. - Strong problem-solving skills and the ability to handle challenging situations professionally. - Ability to work both independently and as part of a team. Please note this is a work from office arrangement. As a Client Servicing Specialist, your role will involve maintaining and nurturing relationships with clients to ensure their satisfaction with our background screening services. You will be the main point of contact, providing expert support and tailored solutions to meet client needs. The ideal candidate for this position should have prior experience in the background screening industry and a strong customer-focused mindset. Key Responsibilities: - Serve as the primary point of contact for client inquiries regarding background screening services. - Build and sustain strong, enduring client relationships by delivering exceptional service. - Collaborate with internal teams to ensure the timely and accurate processing of background checks. - Communicate clearly with clients about the status of background checks and address any arising issues. - Resolve client problems effectively to maintain a high level of customer satisfaction. - Proactively monitor client feedback and take necessary actions to address concerns or enhance services. - Conduct regular check-ins with clients to understand their changing needs and ensure ongoing satisfaction. - Stay informed about industry best practices, regulations, and compliance standards related to background screening. - Generate and present reports and data to clients as needed. Qualifications & Experience: - Minimum of 4-5 years of experience in a client servicing or account management role within the background screening industry. - Strong understanding of background screening processes, compliance regulations, and best practices. - Excellent communication and interpersonal skills to interact effectively with clients at all levels. - Detail-oriented, organized, and capable of managing multiple client accounts simultaneously. - Strong problem-solving skills and the ability to handle challenging situations professionally. - Ability to work both independently and as part of a team. Please note this is a work from office arrangement.