Client Account Manager - Associate/ Lead Associate

Job Description

Initiate verification cases/checks within TAT as per client specifications. Ensure consistent quality and adherence to all delivery parameters, maintaining integrity in reports, logs, and trackers. Identify and escalate insufficiencies or clarifications within TAT Share accurate progress sheets, trackers, and MIS reports as per client expectations. Adhere to communication and mail etiquette standards while coordinating with internal and external stakeholders. Follow company policies around confidentiality, discipline, and people management. Escalate queries or unresolved issues to the Team Leader/Supervisor promptly for support. What We’re Looking For: Strong active listening and client communication skills. Ability to convey information clearly and handle unexpected situations effectively. Persuasive and professional communication style. Proven knowledge of verification processes/services. Strong time management and organizational skills. A proactive, goal-oriented mindset with attention to detail. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Why Join Us? Be part of a collaborative and performance-driven team. Opportunity to work with diverse clients and enhance your operational expertise. Growth-focused culture with continuous learning and development. Show more Show less