Client Servicing - BGV at Mumbai

As a Client Servicing Specialist, your primary responsibility will be to maintain and nurture relationships with clients, ensuring their satisfaction with our background screening services. You will serve as the main point of contact, providing expert support and tailored solutions to meet client needs. The ideal candidate for this role will have prior experience in the background screening industry and a strong customer-focused mindset. You will be expected to: - Act as the main point of contact for client inquiries regarding background screening services. - Build and sustain strong client relationships by delivering exceptional service. - Collaborate with internal teams to ensure the timely and accurate processing of background checks. - Keep clients informed about the status of background checks and address any issues promptly. - Resolve client concerns effectively to maintain a high level of customer satisfaction. - Proactively address client feedback and optimize services to meet their needs. - Conduct regular check-ins with clients to understand their evolving requirements and maintain their satisfaction. - Stay updated on industry best practices, regulations, and compliance standards related to background screening. - Generate and present reports and data to clients when necessary. Qualifications & Experience: - Minimum 4-5 years of experience in client servicing or account management within the background screening industry. - Strong understanding of background screening processes, compliance regulations, and best practices. - Excellent communication and interpersonal skills to engage with clients effectively. - Detail-oriented, organized, and capable of managing multiple client accounts simultaneously. - Strong problem-solving skills and the ability to handle difficult situations professionally. - Ability to work both independently and collaboratively in a team environment. Please note that this position requires working from the office.,