Client Servicing - Background verification

As a Client Servicing Specialist, your role involves maintaining and nurturing relationships with clients to ensure their satisfaction with background screening services. You will be the primary point of contact for client inquiries, providing expert support and tailored solutions to meet their needs. The ideal candidate will have prior experience in the background screening industry and a strong customer-focused mindset. Key Responsibilities: - Serve as the main point of contact for client inquiries on background screening services. - Build and maintain strong client relationships by delivering exceptional service. - Collaborate with internal teams for timely and accurate processing of background checks. - Provide clear communication on background check status and address any issues. - Troubleshoot and resolve client issues to uphold customer satisfaction. - Monitor client feedback, address concerns, and optimize services. - Conduct regular check-ins with clients to understand evolving needs. - Stay updated on industry best practices, regulations, and compliance standards. - Generate and present reports and data to clients as needed. Qualifications & Experience: - Minimum 4-5 years of client servicing or account management experience in background screening. - Strong understanding of background screening processes, compliance regulations, and best practices. - Excellent communication and interpersonal skills to engage effectively with clients. - Detail-oriented, organized, and capable of managing multiple client accounts. - Strong problem-solving skills and professionalism in difficult situations. - Ability to work independently and collaboratively in a team environment. Please note that this is a work from office arrangement.,