Client Account Manager

We are seeking a Client Account Manager who is experienced, strategic, and client-focused to join our dynamic team. In this role, you’ll be instrumental in nurturing long-term relationships with agency partners while managing a variety of digital projects from start to finish. This is a key role for someone who enjoys working cross-functionally, communicating with clarity, and helping clients succeed through organized, high-impact delivery.

Working Hours: 6:00 PM IST to 3:00 AM IST

Key Responsibilities

• Build and maintain strong, lasting relationships with agency clients as their strategic partner.
• Understand client needs through active listening and guide them through customized solutions.
• Manage multiple projects simultaneously, ensuring they are delivered on time, within budget, and aligned with quality standards.
• Provide project oversight, including scope definition, timeline tracking, and coordination with internal creative and development teams.
• Serve as the primary point of contact for agency partners, ensuring clear and consistent communication.
• Deliver weekly status updates, identify blockers, and proactively resolve project-related issues.
• Prepare and present proposals, cost estimates, timelines, and performance reports.
• Identify new opportunities within existing client accounts to support retention and growth.

Desired Skills

• Minimum 3 years of experience in an Account Manager, Delivery Manager, or Project Manager role, preferably in a digital marketing, creative, or web development agency.
• Must have knowledge of WordPress, Shopify, HubSpot, and other eCommerce technologies.
• Strong client relationship-building and interpersonal skills.
• Deep understanding of digital marketing principles and project delivery workflows.
• Exceptional communication, negotiation, and presentation skills.
• Ability to juggle multiple priorities, stay organized, and meet deadlines.
• Proficiency in project management tools (e.g., Asana, Trello, Basecamp, or similar).
• Experience working with US-based clients and managing communication across time zones.

Nice to Have

• Familiarity with CRM tools and basic reporting.
• Exposure to white-label agency models or working with agency partners.