2820 Claims Jobs - Page 29

Position Responsibilities - 1. Thorough understanding of the contents of medical record in order to identify information to support coding. 2. Basic knowledge of anatomy & physiology of human body and diseases in order to understand etiology, pathology, symptoms, signs, diagnostic studies, treatment modalities, and procedures to be coded. 3. Basic understanding of claims form and reimbursement process. 4. Abstracts pertinent information from patient medical records. Assigns ICD-10-CM, CPT/HCPCS codes, and modifiers. 5. Utilizing CCI edits, LCD policies, CPT and Clinical guidelines while assigning codes. 6. Reviews denials for coding lapses and suggests coding changes for corrective and preventive (root cause) action by DHT (denial handling team) team. 7. Actively reviews denials and research to create claims scrubber edit which will prevent specific coding denials permanently. 8. Notifies Coding Manager/Account Manager or designated individual when reports are incomplete, and code assignments are not straightforward or documentation is inadequate and updates relevant logs. 9. Keeps self-updated of coding guidelines and federal reimbursement requirements, actively participates in and contributes to coding team presentations on Advance/Refresher Coding topics 10. Abides by Standards of ethical coding as set forth by American Academy of Professional Coders (AAPC) and American Health Information Management Association (AHIMA) and adheres to official coding guidelines. Position Qualifications - Must be a graduate, preferably in Life Science, with basic training in medical transcription or medical coding, or coding certificate program with AAPC/AHIMA certification status (CIRCC/CPC/COC)/CCS) preferred. Must be ICD-10 certified.

About the Role: We are seeking an agile, motivated, and dedicated individual to join our P&C Business Operations Team in EMEA as a TA & CL Operations Analyst I. As a Reinsurance Operations Associate, you will be responsible for managing reinsurance accounts and claims, ensuring end-to-end contractual fulfillment. This role requires a thorough understanding of reinsurance contractual conditions and adherence to established policies and processes. You will own the responsibility for an assigned portfolio of [add portfolio/region] clients and collaborate with both internal and external business partners. You will be responsible for the end-to-end processing of client reinsurance accounts, including premiums, claims, and brokerage, ensuring that deliverables and quality standards are consistently met. This includes ensuring that financial transactions and payments adhere to established processes, guidelines, quality management frameworks, and key controls Additionally, you will ensure the timely collection of funds (Accounts Receivable) and keep track of financials within your assigned portfolio You will work collaboratively across teams, functions, and regions to support the requirements of our clients you will ensure that all correspondence with clients is professional and appropriate by adhering to process guidelines and norms, taking ownership of the quality of service provided to cedants About the Team: You will join a highly experienced and motivated Operations team handling reinsurance portfolios for diverse EMEA regions. This role involves regular interactions with peers and experts from other locations. We maintain strong connections with X-functional teams and collaborate daily to deliver the best service and most value to our clients. With a continuous improvement mindset, our aim is to provide our external clients and internal partners with fast, easy, and effective ways of conducting business within an environment where risks are understood. About You: Minimum Bachelors degree in Administration, Finance, Accounting, Insurance, or related fields. Flair for figures and proficiency in Excel; Power BI would be an added advantage. Good verbal and written business interpersonal skills. Agile team player with the ability to manage own workload and demonstrate a sense of accountability, responsibility, and commitment. Ability to work collaboratively, flexibly, and constructively in a team/group environment, including virtual set-ups. Ability to challenge the status quo and manage multiple business partners (multi-cultural and cross-functional teams in a virtual set-up) About Swiss Re Swiss Re is one of the world s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Keywords: Reference Code: 134596

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Duck Creek Claims Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years of standard education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful project outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve team processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Duck Creek Claims.- Strong understanding of application design and development methodologies.- Experience with project management tools and techniques.- Ability to analyze complex problems and develop effective solutions.- Familiarity with software development life cycle and agile methodologies. Additional Information:- The candidate should have minimum 7.5 years of experience in Duck Creek Claims.- This position is based at our Mumbai office.- A 15 years of standard education is required. Qualification 15 years of standard education

10+ years of Strong experience in Application Support Prior experience in General Insurance, Reinsurance, Claims, User Journey Strong hands-on experience in SQL, PlSql, Shell Script, CRONTAB Good experience in Java-MicroServices, Power BI, QlickSense Good exp. in Devops, CI/CD-Jenkins, Git Well Versed in managing Production Support including L2, L3 support Good Exposure to ITAL, ITSM, JIRA, Agile Strong communication Flexible to support Weekend for release, deployment Open to work in APAC timezone, Holiday Calander

We are excited to invite applicants to join a diverse team from different regions sitting in Third-Party Management Claims team. We offer a flexible working environment where curious and adaptable people thrive. We are flexible on the location of the right candidate. About the Role As a direct report to the Head Third Party Management, you will closely collaborate primarily with Corporate Solutions Claims and Property & Casualty Reinsurance (P&C Re) and Global Clients & Solutions (GC&S) teams focusing on claims service providers. The aim of the role is to drive an efficient and effective claims external service providers management program, collaborating with the Groups global claims departments, that deliver differentiated services and propositions in clearly defined customer segments. Leadership of Third Party Management Claims Pillar Responsible for Swiss Re Group wide Claims Vendor Strategy, working closely with Claims Leadership across all business divisions In conjunction with Compliance and Risk, develop the TPM Claims vendor risk framework In conjunction with Legal, develop and implement the Global Contracting Strategy for all key claims vendor types Responsibility for Group Claims ebilling strategy, including the ownership and ongoing management of ebilling providers Negotiate contracts, terms & conditions and rates for panel vendors as determined by CLE contracting strategy Drive data quality improvement initiative as well as reporting metrics in place to better steer VM spend portfolio Provide ad-hoc support to Claims in relation to non-panel preferred vendors Build and maintain relationship with strategic vendors Work closely with Third Party Management on implementation of Delegated Authority vendors About the Team The Third Party Management Claims leverages value and buying power across Swiss Re Group, by supporting business units with the onboarding of claims outside counsel (legal firms and other claims service providers). The team works with its peer team Third Party Management to ensure Outsourcing arrangements for External Claims Service Providers are appropriately governed (identified, triaged, assessed, including appropriate due diligence, contract wordings and ongoing support with governance and oversight). The Third Party Management Claims team is part of the Global Business Solutions (GBS) division, focusing on a strong partnership with Business Units and Group Functions. About You We are seeking a self-aware strong communicator, able to challenge current structure and processes. An ideal candidate can establish trust through open, clear communication and empower others through effective knowledge sharing. Minimum 5 years Claims Vendor Management experience required Minimum 3 years within insurance industry, familiar with risk and compliance topics (nice to have) Solid knowledge of international claims vendor requirements and regulations Strong social skills, including excellent command of English Nice to have: Leadership and people management experience University degree or equivalent preferred, but not required with targeted work experience MCIPS qualifications desired If you are a committed collaborative colleague willing to help, we will be happy to get to know you! About Swiss Re Swiss Re is one of the world s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Keywords: Reference Code: 134600

About the Role Are you aspiring to be a Pricing Actuary in the Commercial General Insurance space? This role offers the opportunity to develop product expertise and analytical skills crucial to enhancing the profitability of a global underwriting portfolio. As a key team member, you will use actuarial methods and data-driven techniques to analyze portfolios, set costing parameters, and influence business decisions with a focus on our in-house proprietary property costing model. You will have a direct impact in steering your portfolio and ultimately the overall Business Units performance. Key Responsibilities Independently conduct case pricing using actuarial reviews and communicate findings with Underwriters and stakeholders. Evaluate portfolio profitability using techniques like Experience Rating and Exposure Rating. Deliver technical insights to support financial performance management across various sub-portfolios. Perform statistical analysis and data slicing on portfolios and sub-portfolios. Present insights to cross-functional teams including Portfolio Managers, Finance, Actuarial, and underwriting departments. Update pricing model parameters during actuarial rate reviews, particularly for the in-house Fire costing model. Enhance models and develop new ones for emerging risks and perils. Manage data pipelines and transformation for analytics, model reviews, and improvements. Contribute to yearly planning exercises by providing actuarial inputs and supporting business strategy. About the Team We are a global team of Actuaries spread across the globe in Bangalore, Munich, Zurich, Manchester, London, New York, Windsor and Kansas City. Our team comprises of qualified and student Actuaries who work on the largest portfolio for Swiss Re CorSo. We are part of the Underwriting Unit and report to the Chief Underwriting Officer (CUO). We foster an inclusive culture that values diverse perspectives and innovative thinking, ensuring equal opportunities for professional growth. About You To thrive in this role, you should have: A Bachelor s/ Masters degree in a Mathematics, Statistics, Economics or equivalent quantitative/numerical field from a recognized university. At least 5 years of actuarial experience , ideally in pricing for property or casualty line of business. Progress toward actuarial qualifications. Strong proficiency in tools such as R, Python, or SQL . Excellent communication skills and a solution-oriented, self-starter mindset. Why Join Us? Work in a multicultural, high-performing environment. Influence high-impact portfolio decisions. Collaborate with global experts across business functions. Opportunities for professional development and model innovation. About Swiss Re Corporate Solutions Swiss Re is one of the world s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime. Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Keywords: Reference Code: 134602

About the role: You will be a part of the Division Europe Middle East & Africa (EMEA) P&C Reserving team in Bangalore and will have ample opportunity to apply your technical actuarial, modelling and data analytics skills across a variety of activities outlined below. You will work in collaboration with reserving actuaries based in Europe and Globally. You will regularly interact with other functions and departments such as Underwriting, Client Management, Claims, Technical Accounting, Finance and Risk Management. Quarterly reserves analysis for certain segments of Division EMEA P&C Reinsurance business Quarterly reserve analysis for certain P&C lines of business for all divisions (EMEA, Asia, Americas) Reporting quarterly results to senior management and the reserve committee Estimation of payment patterns Preparation of materials in respect of statutory reporting requirements for legal entities for Swiss Re Support various ongoing and ad-hoc initiatives such as improvements to existing tools and processes, portfolio costing deep dives and pricing feedback Regular liaison meetings with other departments such as Underwriting, Claims, Operations, Finance and Risk Management Active collaboration with actuaries from other locations About the team: The EMEA Reserving team is part of the Bangalore P&C Reserving Hub and falls under the Global Actuarial P&C Re function. About you: Bachelors or Masters degree in Mathematics, Statistics, Economics, Physics or equivalent field 6+ years of experience in the P&C actuarial domain, with at least 4 years of experience in P&C Reserving Sound mathematical and actuarial background, actively working towards the attainment of an actuarial qualification Ability to work independently, accurately and deliver within timelines Strong data organization and analytical skills Excellent oral and written communication skills Excellent knowledge of insurance accounting principles Experience in any programming language (VBA, R, Python) and visualization tools (PowerBI, Tableau) is an advantage Experience managing small teams an advantage Experience in statutory reporting & Solvency II is an advantage About Swiss Re Swiss Re is one of the world s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Keywords: Reference Code: 134592

Business Function Group Legal, Compliance & Secretariat ensures that the banks interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders. Job Purpose:- With growing number of transactions in cards and digital platform hiring resources who will be responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers transactions / accounts and they will monitor system alerts daily and take necessary action to protect customers and the bank. Key Accountabilities:- Responsible for developing and implementing action plans for detecting fraudulent activities. Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process. Timely review of Fraud and Authorization rules/parameters in respective systems based on Analysis of new fraud trends. Ensure compliance with all laid down policies and procedures for smooth operations of unit. Initiatives to enhance approval rates. Job Duties & responsibilities:- Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process To ensure investigation is completed & closure report is issued within TAT from the date when case is referred Implementation of fraud rules in systems based on Analysis of new fraud trends. Monitor real time queues and identify high risk transactions within acceptable turnaround time Recommend anti-fraud processes for changing transaction patterns and trends. Process and approve authorization requests Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved. Educate Merchants on the correct card acceptance and authorization procedures. Attend to and process Lost/Stolen Card reports from Cardholders Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses Consistently adopt group Investigation Standards & procedures Contact cardholders to verify transaction Ensure submission of pertinent information / reports on confirmed fraud transactions. Monitor personal and team performance and identify ways to improve team performance and service standards. Willing to work in shifts (24/7) based on team requirements Actively review and streamline operation processes Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards. Check & maintain necessary MIS data, reports, files, records or movements. Provide necessary administrative support in the processing of authorization- related tasks. Provide timely updates to BU/SU/Team Lead. Required Experience:- Associate 4-6 years, Analyst 2-4 years, in similar profile Proficient in English with good interpersonal and communication skills Willing to do shift duties (24/7 set up). Education / Preferred Qualifications:- Commerce Graduate Core Competencies:- Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc. Technical Competencies:- Investigation, Data Analytics etc. Work Relationship:- Support and maintain good working relationship with below units in timely investigations to process customer s fraudulent transactions claims. Internal workstreams like CBG Business Unit/ Product/ CCTR/ Operations etc. External workstreams like Intellect/ Verinite/ M2P vendor etc. DBS India - Culture & Behaviors:- Drive Performance Through Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation Enhance Knowledge Base, Build Skill Sets & Develop Competencies Invest in Team Building & Motivation through Ideation & Innovation Execute at Speed While Maintaining Error Free Operations Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity

Manage the company's Accounts Payable approval workflow to ensure invoices are properly coded, routed to approvers, and timely paid Responsibilities Direct Responsibilities 1. Process expense claims or invoices as per given process & policies 2 Process invoices with high accuracy & TAT. 4 Should be able to identify process risk & provide desire solutions to mitigate the risk. 5 Able to manage clients query & provide them solutions to their issues 6. Have the ability to think creatively on process improvements. 7. Knowledge of India accounting & SAP will be advantage. Contributing Responsibilities Willingness to take initiatives and take ownership of work Have the ability to think creatively on process improvements Flexible to work in shift Technical & Behavioral Competencies 1) Eye for details 2) Email Communication is mandatory 3) Ability to work under pressure 4) Comfortable with basic office tools (MS Word, Outlook) Specific Qualifications (if required) - B.Com Skills Referential Behavioural Skills : Communication skills - oral & written Ability to synthetize / simplify Choose an item. Decision Making Transversal Skills: Ability to anticipate business / strategic evolution Ability to understand, explain and support change Ability to develop and adapt a process Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 1 year

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. Associate will be responsible for performing daily tasks related to Income process carried out in the principal lending department. He/ She will work on the daily tasks, monitor the Income events, and process the payments, Redemption event and reconciliation of claims. directly reports to the Team Manager of the Income. The staff will be working closely with Paris management, Relationship management, Front office, and external Brokers /counterparties as part of their daily BAU. Responsibilities Direct Responsibilities Keep up and manage every operational aspect linked to the activity of Principal lending. (Income event processing / redemption process/ US IRS tax reporting / Reconciliation of stock and cash breaks) Ensure to process daily Dividend and coupon events. Monitor all the claims and compensations processed for income events and respond client enquiries on timely manner. Understanding different types of CA and dividend events and trade life cycle. Knowledge about US /EMEA/APAC markets and specifications to manage high volumes and cut off. Maintain quality relationship with every global custody operational team of each branch of BNP Paribas Securities Services, with external stakeholders like counterparties and with our trading desk. Understanding the different types of SWIFTS messages and decode the corporate action event messages. Job involves high degree of Daily communication and interaction with internal /external Counter parties, custodians and agent banks and external clients. Perform control tasks required for the process, double check and confirm the completion of tasks within the deadline in line with daily checklists. Resolve Cash and stock breaks in the reconciliation in collaboration with reconciliation team Must be able to see tasks through to completion with a sense of accountability. US Tax reporting and Tax reclaim concepts knowledge across regions. Technical & Behavioral Competencies Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines. Ability to work in a team environment in coordination with the colleagues and the mangers. Proficient in Microsoft Office Applications and strong MS Excel skills required. Proficient in Swift tools and Banking applications Knowledge in securities operations and custody. Specific Qualifications (if required) Any Certification related to corporate action and securities service market. Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Communication skills - oral & written Ability to share / pass on knowledge Transversal Skills: Ability to develop others & improve their skills Ability to develop and leverage networks Ability to develop and adapt a process Ability to understand, explain and support change Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 2 years

Role Overview Are you a candidate with experience in Re/Insurance? Are you ready to work as "One Swiss Re" Team in collaboration with other functions including Client Managers, Actuarial s based across Asia where jointly we would deliver in Onboarding new deals; Administrating Quote life cycle; Setting up of Reinsurance Contracts and Handling activities such as Treaty Review? If yes, here is your opportunity to be part of Swiss Re s growing Life & Health (L&H) Sales Operations Team covering APAC regions. For this role, you are required to have good understanding about Insurance and Reinsurance products, especially on L&H space. By "Taking Accountability", "Driving Simplicity" and with "Decision at Speed" you will lead in administration and support technical advice to Functional teams across various Markets. Your responsibilities will have a direct impact on productivity, process efficiency, profitability and accuracy of the end-to-end process. In addition, you are expected to be a team member with positive attitude with eagerness to learn, eye to detail and display strong collaboration qualities. About The Team We are a multinational, dynamic and engaged global team working with and operationally support APACs Client facing and Sales enabling teams across multiple markets in APAC. We also analyze Contract terms and update relevant system which will have direct downstream impacts on profitability calculations as well internal and external reporting. We exhibit One Swiss Re team, constantly upgrade our business knowledge and strive for quality output of our deliverables. Our Purpose and Strategy focus are: Maintain trusted & knowledgeable partnership to enable the achievement of the L&H ambition. Drive continuous upskilling & ensure the future readiness of process and tools. Prioritize our executions & focus on what matters. If you are passionate about this position and identify yourself with our values of Client centricity, Integrity, Passion to perform, One Swiss Re and Smart Simplicity, then you are the right candidate for this position. Main tasks / activities / responsibilities Reflecting Quote Onboarding status in internal systems Deal Lifecycle Monitoring Analysis of Contract terms and Setup in internal systems Reduce risk of leakage and operational issues Enhancing know how with changing business dynamics Ensure adherence to IFRS requirements Supporting Annual Review of our portfolio Consistently meeting KPI on Operational deliverables Reporting and KPI monitoring for stakeholders Audit relevant responses System relevant testing and improvement proposals Involvement in trainings and projects About You/ Qualifications Work experience of 3 years in Re-Insurance industry is advantage Experience working in Reinsurance Administration team or equivalent function handling Quote administration and Contract Execution process Ability to read, analyze and interpret contract terms Basic understanding of Reinsurance value chain process, such as Actuarial - Finance, Underwriting Claims Contract - Valuation - Accounting teams etc Understanding of Operational Risk Management (ORM) is an added advantage Good communication skills, both verbal and written and cross-cultural understanding. Ability to negotiate professionally with effective interactions Analytical and problem-solving skills with strong focus on Quality deliverables Positive outlook and Team player with high degree of self-responsibility Strong Stakeholder focused and Collaborative mindset Eagerness to learn - Good Listener and Eye for details Hands on experience on MS Office tools Take charge of personal and professional development as an individual Ability to mentor/guide peers in solving technical situations About Swiss Re Swiss Re is one of the world s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Keywords: Reference Code: 134095

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e. g. , accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e. g. , extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduents ADAAA Accommodation Policy .

JOB PURPOSE The Intake Care Supervisor directs the activities of staffs who are adjudicating and finalizing Pre-authorizations. As a subject matter expert to take an initiative in assisting team requirements pertaining to the operational software and tasks related to the policy coverage terms. RESPONSIBILITIES AND DUTIES Perform job supervisory duties to assure proper training, instructions, and development of staff. Control cost by all permissible, equitable, fair means. Closely coordinate with the Reporting Manager on staff performance reviews and leave scheduling; Delegate and oversee activities performed by claims examiners. Daily monitoring of pipelines and queues. Identify training requirements within the team and perform training sessions. Responsible in maintaining the assigned TAT of the respective teams and ensuring the optimal utilization of resources. Address any internal grievances and escalate to reporting manager if required. Responsible for reporting of identified Fraud, Waste and Abuse trends and escalating to concerned parties Escalate any identified software issues to the reporting manager and IT POC as required. Identify gaps in performance and offer coaching to officers as needed. Proper communication and identifying training requirements within the team. Strictly applies reporting manager s directions. Carry out any other related functions as directed by the company management. KNOWLEDGE, SKILLS AND EXPERIENCE University degree in any discipline of medical/Para-medical science from a reputable university. Strong industry knowledge (healthcare / insurance). Should be a team-player with an aptitude for customer service. Excellent oral and written communication skills. Must be computer literate. Excellent command of the English language. Ability to work under pressure. 5+ years experience in the healthcare industry / hospitals. Business acumen, persuasive skills and ability to lead a team. Strong decision-making ability; Good understanding of internal processes and software systems. COMMUNICATIONS AND WORKING RELATIONSHIPS Ensure seamless communication between all departments for the smooth operations and to achieve the organizational objective. Establish strong internal & external communication. About The Cigna Group

Internal Title: Data Science Advisor External Title: Data Science Advisor Role Summary As a member of the Data Science Center of Expertise (DSCOE), the DS Advisor is responsible for leading and enabling Data Science within Cigna Group with demonstrable aptitude in Data Science (i) Technical Skills (ii) Leadership (iii) Scope & Impact (iv) Influence. Please see Qualifications section below for more details. The role will support the development and maintenance of machine learning models, with a focus on ensuring that models meet Cigna s requirements for governance and legal compliance. The role will require collaboration with other data scientists and involve work across many lines of business. Key Responsibilities: Analyze model performance of new models with specific regards to requirements for legal compliance and governance standards around accuracy and bias; Perform periodic analyses of performance of existing models to ensure continued compliance with internal and external standards for accuracy and bias; Conduct research (i. e. literature review) to understand when bias may be biologically or medically justifiable, and to what degree, for example: finding evidence from literature that heart disease is more prevalent among older populations Using machine learning development tools to mitigate model bias when this is determined to be necessary Collaborating with data scientists, business stakeholders, and governance/compliance teams to ensure models meet compliance and governance standards Qualifications: Bachelors or Masters/PhD (preferred) in statistics or computer science or equivalent field with 11-13 years of relevant experience Strong proficiency in ML, statistics, python or R, SQL, version control (e. g. , Git), health care data (e. g. , claims, EHR) Ability to promote best coding practices, championing a culture of documentation/logging Thorough understanding of ML lifecycle, including necessary tradeoffs and associated risks Leadership in Data Science Can own a project end-to-end e. g. , scoping, business value estimation, ideation, dev, prod, timeline Collaborates and guides junior team members in completion of projects and career development Works cross functionally with technical (e. g. , Data Science, Data Engineering) and business (e. g. , clinical, marketing, pricing, business analysts) to implement solutions with measurable value Scope and Impact Independently delivers clear and well-developed presentations for both technical and business audiences Creates data science specific project goals associated with project deliverables Articulates timeline changes, rationale, and goals to meet deadlines moving forward Values diversity, growth mindset, and improving health outcomes of our customers Level of Influence Communicate with stakeholders to identify opportunities and possible solutions based on business need Draft project charter, timeline, and features/stories Influence matrix-partner leadership About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but dont meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we re looking to add an Engineer - Quality located in Sriperumbudur What a typical day looks like : Responsible for Receiving inspection performance, and Supplier improvement plan, Supporting Supplier Kaizen improvement. Collaborates extensively on the supplier quality related issues with supplier and do the COPQ claims efficiently. Transforming customer requirements into procedures and SOPs of IQA, SQA function. Ontime communication of issues to supplier and responsible for SCAR closure. Monitor the effectiveness and improvements. Need to monitor the IQA & SQA performance through KPIs. . Creation of SIQPs in IQM system and to update the SIQPs periodically. Monitor the LAR and LRR and to take it up with Supplier on out of targets for improvements. During the critical situations, extend support to other shifts team members to support decisions virtually and through calls Implementing and monitoring corporate tools such as IQM, Counterfeit inspection, NCMR, Qualfx in IQA & SQA function on daily basis. Collaborate with CFT for part quality issues and constantly drives suppliers for CA to expedite the decisions on daily basis. Support peers on training and development as on when required. Driving ZERO findings in the IQA & SQA function during customer audits. Drive supplier improvement activities to ensure no risk due to material quality for flex including weekly supplier meetings support in part qualification activities of localized parts and supplier audits as per customer requirement. Supplier 8D review and update in Qualfx The experience we re looking to add to our team Typically requires a Bachelor degree in related field. Typically requires 6+ years of experience. What you ll receive for the great work you provide Medical insurance PTO #RA01 Job Category Quality Required Skills: Optional Skills: Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex. com and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but dont meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we re looking to add an Engineer - Purchase position will be based in Sriperumbadur, Chennai. What a typical day looks like: Maintaining relations with the suppliers. Placing orders for necessary raw materials and purchased parts according to the requirements of the production. Receiving and handling the confirmations. Checking the purchase orders and modifying them according to the changes in the production plan with the help of the Shortage List and the Open Purchase Order List. Tracking shipments, urging them if needed. Regular, weekly check of the stocks, avoiding overstock. Minimizing the risk of obsolescence with the help of the weekly check of the obsolete report. Correspondence with the freight forwarders, warehouses, and in case organizing the transportation. Dealing with claims, settling debit and credit issues. Filing and recording all necessary documents. Checking the inventory of critical materials (personally if needed) according to the Shortage List. Getting in touch with the right warehouse personnel and having the discrepancy modified if there is any inventory discrepancies. Handling purchasing data privacy. Assuring all active components according to production needs, in time, for the accord price in the request. Reviews requisitions and MRP output. Confers with vendors to obtain product information such as price, availability and delivery schedule. Orders, reschedules and cancels material based on requisitions and MRP output. Maintains procurement records such as items purchased, costs, delivery and inventories. Manages supplier to price, delivery and quality expectations and escalates when appropriate. Approves invoices for payment. Investigation inventory levels. Monitors the movement of materials through the production cycle. Conducts quarterly supplier reviews. Maintains procurement records, reports and metrics. The experience we re looking to add to our team: Typically requires a minimum of 2 to 4 years of procurement experience. Use of the following tools may be required: Working usage of Word, Excel and Power Point, English language knowledge, data entry, ten-key, spreadsheet (PC), ERP software. Ability to read, research and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedures. Ability to effectively present information and acknowledges to questions from groups. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply common sense comprehension to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. What you ll receive for the great work you provide: Health Insurance PTO #LP17 Job Category Global Procurement & Supply Chain Required Skills: Optional Skills: Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex. com and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Manager Membership Location-Noida Designation-Membership Manager Experience-6- 12 Years Job Details/ Criteria Basic Functions/ Job Responsibility: Will be responsible for a portfolio of key members, building strong relationships and acting as a single point of contact for their requirements. Proactively manage and nurture member relationships, understanding their specific requirements and challenges to deliver exceptional service and engagement. Develop trusted relationship with senior leaders and CXOs of the organizations. Develop and implement strategies to drive member engagement with nasscom initiatives, events, and programs. And execute planned initiatives. Track and analyse key member engagement metrics, generating reports and insights to inform strategic decision-making. Help new companies to set up work in India by providing them details about the industry, talent, landscape etc. and connect them to relevant key stakeholders. Actively participate in and support various initiatives, ensuring seamless execution and member satisfaction. Work on acquiring new members in the region, who align with nasscom and members ecosystem. Continuously learn to build an understanding of the technology and services industry, digital transformation, emerging technologies and growth path going ahead. Knowledge, Skills, Qualifications, Experience: Minimum 7 years of experience in sales or consulting or technology. Good understanding of account management and relationship management. Excellent communication, interpersonal, and presentation skills. Ability to research, identify new prospects, market intelligence capabilities. Preferably an MBA/Masters degree in technology and/or business management. Good understanding of Tech Ecosystem preferred. Ability to work independently and as part of a team.

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Duck Creek Claims Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. Your role will involve collaborating with cross-functional teams, managing project timelines, and providing technical guidance and support. This is an exciting opportunity to showcase your leadership skills and contribute to the development of innovative applications. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Lead the design, development, and implementation of applications.- Collaborate with cross-functional teams to gather requirements and define project scope.- Manage project timelines and ensure timely delivery of applications.- Provide technical guidance and support to team members.- Troubleshoot and resolve application issues and bugs.- Stay updated with the latest industry trends and technologies.- Identify areas for process improvement and implement best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Duck Creek Claims.- Strong understanding of software development life cycle (SDLC).- Experience in leading application development projects.- Knowledge of programming languages such as Java or C#.- Experience with database management systems (DBMS) and SQL.- Good To Have Skills: Experience with Agile methodologies.- Familiarity with cloud platforms such as AWS or Azure.- Knowledge of DevOps practices and tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Duck Creek Claims.- This position is based at our Mumbai office.- A 15 years full-time education is required. Qualification 15 years full time education

Job Description Job Description Join Us! This role is both tender and project focused, therefore working to defined budgetary objectives, achieving successful sourcing solutions and implementing them to the full satisfaction of all stakeholders are key to the success of this role. There is also a requirement to be striving for continuous improvement, implementation of standards and drive cost reduction. What will you do Execute all Supply Chain Management (SCM) and procurement activities in accordance with the SCM and company procedures Identify and onboard new suppliers / subcontractors as per company procedures and SCM sourcing strategies Assist the Tendering Department and Project execution with regards to their activities Issue RFQs (Request for Quotations) using the eSourcing platform Obtain / negotiate final prices, deliveries, commercial Terms and Conditions with Suppliers to ensure compliant technical and commercial bids are available Prepare price comparison tables along with a total cost overview (identifying and comparing foreign exchange rate influences, transportation costs, different payment terms, etc.) Negotiate and prepare the Special Conditions of Purchase Orders and obtaining relevant approvals as per LOA (Levels Of Authority) protocols To co-ordinate with FSSC (Financial Shared Services Center) the Purchase to Pay process in the Oracle ERP system Review of Order Acknowledgements from the Suppliers for compliance to the Terms of the Purchase Order Managing the Purchase Order; - processing Goods Receipt in the ERP - administration of invoices (assist in the resolution of any invoice query) - undertaking the routine and timely expediting of all materials / services and - - - - documentation as required by the project delivery team, - notification of vendor when in breach of contract (delay, etc.), - preparing and negotiating claims. Allied with the issuing of progress reports to reflect these activities - Identify and onboarding potential new suppliers in accordance with the Linxon processes and procedures - Inputting cost reductions achieved on the purchases made and periodic reporting to Line Manager - Assisting in the collation of KPI data and checking costs, quality and levels of service - to regularly review the open purchase orders and take necessary actions for closure of open purchase orders as and when due for closure To follow Linxon code of conduct and ethics Monitor compliance to health and safety as well as business ethics within operational work, contracts and negotiations To strengthen Customer relationships through successful procurement solutions To hold and participate in added value reviews, sourcing strategies and innovations. Experience, Education and other Required: Bachelors in Electrical Engineering or Minimum CIPS qualification (or equivalent) and applicable experience or 7 + years experience in lieu of qualification. Knowledge of Transmission or Distribution (11kV to 400kV) procurement / Tendering activities Oracle ERP System To have implemented new processes / tools / software and mentored other team members Experience of working with multiple stakeholders Strategic negotiator with strong commercial understanding What we offer: In return, we offer a wide range of rewards and benefits, 20 days Privilege Leave, 13 days Emergency leave and 14 Public holidays per year. Medical Insurance, Life Insurance and Career Progression When it comes to diversity and inclusion, we see things differently at Linxon - we encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you ll see things our way, too. About Linxon Shaping energy solutions to empower sustainable connectivity. Linxon s vision is to deliver the best market offering for turnkey substation projects through world-class power technologies and delivering the highest level of competence in managing infrastructure projects. As a leading engineering company, we help our customers with turnkey substation solutions in the field of power transmission, renewable energy, and transportation. In this role, you will have the opportunity to be part of a new company as it evolves and help shape it for the future. If you like new challenges, have an entrepreneurial spirit, and are interested in working with other motivated professionals with expertise in the Substations EPC business, then this is the new opportunity for you. To know more about the Linxon please click on the link below. Join the future with Linxon GETS Chennai, India Worker Type Employee Job Type Regular At Linxon, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

WHO WE ARE: WHAT YOU LL DO: We are seeking a detail-oriented and analytical Life and Annuity Backend Quality Associate to support our operations team. This role involves managing the end-to-end review of processing of life insurance and annuity transactions, ensuring accuracy, compliance with regulatory requirements, and timely review of processing of policyholder requests. Review of life insurance and annuity applications, policy servicing, and related transactions accurately and efficiently. Review and verify policy documents, applications, and supporting materials for completeness and accuracy. Review policy adjustments, endorsements, renewals, and withdrawals as per company guidelines. Review and identify gap in step by Steps and process guidelines Coordinate with internal teams (New Business, Post Issue, claims,) to resolve discrepancies or issues. Ensure compliance with regulatory requirements and company policies. Analyses data for reporting and support audits as required. Assist in process improvement initiatives to enhance operational efficiency. WHAT YOU LL NEED: Bachelor s degree in business, Finance, Insurance, or a related field. 3+yrs of Proven experience in backend operations, preferably in life insurance or annuity processing. Strong knowledge of life insurance products, annuities, and related financial concepts. Proficient in MS Office (Excel, Word) and familiar with insurance processing systems. Strong attention to detail with excellent data entry and verification skills. Good analytical and problem-solving abilities. Effective communication skills, both written and verbal. Ability to work independently and manage multiple tasks efficiently. Experience with insurance policy administration systems (e.g. Onbase, LifeCad, or similar platforms). Knowledge of regulatory requirements (e.g., Reg 60) in insurance operations. Experience in a fast-paced, high-volume work environment. Strong Excel skills, including formulas, pivot tables, and data analysis. WHAT S IN IT FOR YOU We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-UM1

We are seeking a detail-oriented and proactive Service Manager for Wahl India to lead and optimize our nationwide service operations. The ideal candidate will bring strong operational expertise, a customer-first mindset, and the ability to manage multiple stakeholders across a dynamic service environment. This role involves overseeing all aspects of service management, including coordinating with service teams, handling customer complaints and escalations, supporting the team with repairs and warranty processes, ensuring spare parts availability to maintain smooth operations across the service network, and managing the service billing cycle. The role demands strong leadership skills and a deep understanding of service operations to drive customer satisfaction, service excellence, and operational efficiency. The role reports to the Operations Manager-India. Location: Mumbai (Goregaon) Key Responsibilities: Service Operations Management: Oversee the day-to-day operations of the service team, ensuring efficient service delivery to customers. Manage authorized service partners and ensure adherence to service standards. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining a high-quality standard of repairs and service delivery. Team Leadership: Lead, coach, and develop the service team to enhance performance, productivity, and customer service. Manage team schedules, training, and performance evaluations. Service Network Management: Manage and expand the network of service partners, ensuring timely and effective service across all regions. Monitor and evaluate the performance of authorized service centers (ASC). Repair Management: Oversee the technical aspects of service, ensuring that all repairs are completed within specified timelines, with high-quality standards and minimal rework. Inventory Management: Ensure efficient management of service-related spare parts and tools. Monitor inventory levels and coordinate with the logistics team to ensure timely replenishment. Warranty Management: Manage warranty claims and ensure timely documentation and submission to meet company standards. Monitor warranty trends and provide feedback for continuous improvement. CRM and Reporting: Utilize the CRM system to track service jobs, customer interactions, and warranty claims. Generate regular reports on service performance, customer satisfaction, and key service metrics. Cost Control: Implement cost-saving strategies while maintaining service quality. Ensure that service operations stay within budget and identify areas for cost optimization. Process Improvement: Identify and implement process improvements to enhance service delivery and efficiency. Drive initiatives that lead to improved service response time and repair quality. Collaboration with Other Departments: Work closely with the product, logistics, and customer support teams to ensure seamless service execution. Collaborate with the marketing team to address customer feedback and service-related communications. Desired Skills & Qualifications: Masters \/bachelors degree (technical or business preferred) 10+ years of professional experience in managing customer service operations. Industry preference: Consumer durables, appliances, personal care, or grooming tools Strong understanding of after-sales service, customer care, and repair management Excellent leadership, communication, and problem-solving skills Ability to manage complexity, multitask, and deliver under pressure Experience with CRM systems and service operations software Competencies: Ensures Accountability Holding self and others accountable to meet commitments and achieve results. Plans and Aligns Prioritizing work to meet commitments aligned with organizational goals. Manages Complexity Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems. Develops Talent Develop people to meet both their career goals and the organizations goals. Courage Stepping up to address difficult issues, saying what needs to be said.

Grade J - Office/ CoreResponsible for providing customer service support to help to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers and building an accurate understanding of the customers needs and expectations. Entity: Finance Business Support Group At bp, we re reimagining energy for people and our planet. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that s what our new FBT center in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the FBT center will drive ground breaking digital solutions and agile ways of working. The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CSRs are the first point of contact for BP telephone-based enquiries. Key Accountabilities and challenges: Functional: Implement day-to-day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fueling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Provide customer service via the internet, phone, fax and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Supervise supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and supervise the progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Service Management & Continuous Improvement: Manage and maintain customer expectations, referencing pre-established service level agreements where applicable. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain positive relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase efficiency and / or level of service provided. Perform user acceptance testing in service centre technology and ERP systems to help ensure effective improvement execution. Crucial Education & Experience: Graduate degree or equivalent experience. Bachelor s Degree in Economics, Business, Finance, Accounting or related field with relevant language skills. 3+ years previous experience customer service skills in a telephone environment and our customer services environment preferred. Must demonstrate a solid understanding of customers needs / behaviors Excellent written/oral communication skills and ability to build effective working relationships Strong time management and organization skills Highly motivated Intermediate knowledge of MS Office application Experience using SAP and/or Siebel is an advantage We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Grade K - Office/ CoreResponsible for providing proactive assistance to the Customer Service team with a variety of administrative activities to help support operationally excellent customer service for internal and external business partners. The K level for this position is based on complexity of accountabilities including breadth and/or depth of knowledge and skills required. Entity: Finance Business Support Group Job Description We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world s need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions as an integrated part of bp. Job Purpose: The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries. Key Accountabilities Functional Execute day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Provide customer service via the internet, phone, fax and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Monitor supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Service Management & Continuous Improvement Manage and maintain customer expectations, referencing pre-established service level agreements where applicable. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided. Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution. Essential Criteria & Key competencies Education, Experience Graduation or equivalent Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred. Skills Must demonstrate a strong understanding of customers needs / behaviours Excellent written/oral communication skills and ability to build effective working relationships Strong time management and organisation skills Highly motivated Intermediate knowledge of MS Office application Experience using SAP and/or Siebel is an advantage Key competencies Inbound Document Management - 2 Sales Order Management - 2 Sales & Marketing Operations - 2 Data Management & Control - 2 Customer Service Delivery Excellence - 2 Business & 3rd Party Systems Knowledge - 1 Influencing Ability & Negotiation - 1 Data Gathering & Analysis - 2 Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Do you want to shape the future of fintech and healthtech Energized by challenges and inspired by bold goalsReady to elevate your career alongside driven and talented colleaguesIf that sounds like you, explore a career at Alegeus today. Opportunity Happens Here . Banking Operations Associate II Join our team at Alegeus, where you ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Banking Operations Associate II, you ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partners experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships! OPPORTUNITY HAPPENS HERE REALIZE YOURS Alongside the best and the brightest, you will regularly: Execute back office and banking operations tasks related to Consumer Directed Healthcare claims and Health Savings Account (HSA) inquiries, ensuring compliance with company policies and regulatory guidelines (e.g., CIP, OFAC). Perform account reconciliations, transactional processing, check research, and resolution activities accurately and within established service level agreements (SLAs). Meet daily productivity goals and maintain high-quality standards in all assigned tasks. Communicate effectively with internal and external stakeholders, ensuring timely and professional responses to work requests. Analyze operational data to identify trends and potential issues, report findings to management, and recommend process improvements. Support daily operations by streamlining workflows, aligning procedures, and participating in special projects as assigned. ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Banking Operations Associate II, these skills are essential for success: Abilities: Demonstrated ability to meet productivity goals, communicate effectively, produce high-quality work, streamline operational workflows, and contribute to special projects. Experience: 1-2 years experience in banking operations and/or finance operations. Experience working in multiple processing environments executing back-office support. Education: Bachelor s degree preferred. Location: Bangalore. BECAUSE WE CARE, WE OFFER: A flexible work environment Competitive salaries, paid vacation, and holidays Robust professional development programs Comprehensive health, wellness, and financial packages SHARED AMBITION. INSPIRED FUTURE. At Alegeus, our success is guided by our aligned vision and values it is how we work together and collaborate to achieve our goals. People First . We pride ourselves in bringing talented people together and treating one another with care. Partner Powered . We are committed to empowering our partners, knowing our success is shared and we win as one. Always Advancing . We are driven by potential and relentlessly determined to achieve our goals.

Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy, Industrial, and Industrial Gas end markets. In March 2023 Chart Industries acquired the Howden Group, and the combined group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world via our Nexus of Clean strategy. The combination of Chart and Howden furthers our global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few. Together with customer-focused service solutions including an extensive service network and market-leading digital diagnostics, we support our customers through the complete lifecycle of their assets. At Chart we have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers and the world tackle some of the planets most pressing issues What Will You Do Project coordination in terms of time, cost and deliverables. Order booking in the system after receipt from Marketing and Circulation of Purchase Order and order documents to Design, Planning, Production, Finance and Q.C. departments after verification of required commercial and technical details availability. Submission and obtaining approval for GA drawing, QAP etc. from customer. Submission of ODCs, quotations for transport as and when required Conducting periodical progress review meeting with internal departments. Preparation and submission of monthly progress reports to customers. Raising inspecting calls & Inspection coordination with customer, production and QC departments Commercial coordination with customer, internal despatch and commercial team regarding despatch instruction, road permit, transporters detail and despatch clearance etc. Recording of customer side delays and use for LD appeals. Making on time delivery status reports, Claims for LDs. Submission of Fan Quality report and O & M Manual by coordinating with QC , Engineering and Service Departments Your Physical Work Environment Will Require Travel to site and supplier places depends on the need Your Experience Should Be... BE- Mechanical with 7 to 10 years of Experience in Project Management / Contracts in Manufacturing / EPC Environment Good in Customer interactions. Must have a passion to achieve. Should possess good written/oral communication skills, analytical skills, interpersonal skills. Good in commercial terms and conditions. Initiative and Proactive. PERSONAL ATTRIBUTES Should have skills in working with individuals and as an integral part of a Team. Must have an ear to the ground vis- -vis market intelligence and able to communicate relevant information in all directions. Must be conversant in both English and local languages and be able to effectively communicate. Skills in Process Management, team building and motivation. Excellent customer service skills and flexibility to create and maintain a positive working relationship across all internal departments. Good understanding of project execution issues and ability to prioritize. Ability to present information and respond to groups