2820 Claims Jobs - Page 27

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39430 Job Description Business Title Manager - Sales Operations Global Job Title Mgr I Customer Services Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level 7 Reporting to SR. MANAGER/AGM - Customer Service & Sales Support Size of team reporting in and type 7 to 10 Role Purpose Statement Position will be responsible for service delivery management and transformation of Customer Service & Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service & Sales Support, Controls adherence and period end closing & reporting for different regions within BEMEA/BAS/BNA. Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service & Sales Support function. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Passionate about helping clients succeed and committed to delivering exceptional customer service. Empathetic, patient, and understanding when dealing with clients facing financial challenges. Main Accountabilities . Operational Leadership and Team Management: a. Oversee the end-to-end Customer Service & sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment. b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. d. Develop and enforce standard operating procedures (SOPs) for the Customer Service & Sale management process. e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. 2. Customer Support & Guidance Oversight: a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally. b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving. c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program. 3. Strategic Account Management: a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans. b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion. c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements. d. Lead process optimization initiatives across Customer Service & Sale functions to improve operational efficiency and customer experience. e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes. f. Design and execute change management strategies to ensure smooth transitions during transformations. g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. Reporting & Performance Metrics: a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership. b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals. 5. Customer-Centric Approach: a. Passionate about helping clients succeed and committed to delivering exceptional customer service. b. Empathetic, patient, and understanding when dealing with clients facing financial challenges. c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities. e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance. 7. Key Competencies: a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices. b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs. c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals. d. Resilience: Thrive in a dynamic environment with competing priorities. Knowledge and Skills Behavior Make decisions aligned to Bunge s global strategy, business needs and financial goals and explore new perspectives by driving innovation. Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles. Develop data driven strategies aligned with Bunge s priorities, energize others to action through clear and compelling communication. Technical Ability to partner with other BBS Team Managers to optimize processes across the SSC In depth knowledge of end-to-end OTC process Strong knowledge SAP environment. Process Transition & Transformation Reporting & Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage) Education & Experience Bachelor s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role. Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. Expertise in driving organizational transformation, change management, and stakeholder engagement. Strong understanding of supply chain, logistics, and customer service operations. Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable. Experience working in a similar Shared Services Centre setup a distinct advantage Strong Customer Service & Sales Support Domain expertise (end to end OTC function). Six Sigma or GB/Black Belt, Project Management and People management skills.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Coordination in the Warranty Centre: Handle day to day operations and activities within the Warranty Centre. Ensure compliance with warranty policies and regulations. Liaise with after sales service team, to efficiently handle warranty-related tasks. Conducting Level 2 (L2) Analysis on Field Failure Concerns: Perform in-depth analysis of field failure concerns to identify root causes. Utilise analytical tools and methodologies to investigate and resolve issues effectively. Initiating Warranty Claims Closure: Manage the complete lifecycle of warranty claims, from initiation to closure. Consolidates monthly / periodic COPQ (cost of poor quality) & work on supplier charge back (with SQA) Improving 3M, 12M, and CPU Efficiency: Enhance and optimize the efficiency of key performance metrics such as 3MIS,12MIS,24MIS and Warranty CPU Reduction Develop and implement strategies to streamline processes and improve outcomes. Offering Support for Recalls and Campaigns: Provide comprehensive assistance for recall and campaign initiatives. Collaborate with cross-functional teams toensure seamless execution and compliance. Requirements Must have Electric Vehicle Knowledge Exposure to warranty management and field failure analysis is desirable. Must have knowledge about conducting Level 2 (L2) analysis. Must have ability to coordinate with SQA and external suppliers (for charge back processes). Willingness to learn new areas (like supportingrecalls and campaigns in a technical environment). ","

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes. Job Responsibilities: Supervisory/People Management Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers Ensures understanding of business objectives, results, processes, etc. with their direct reports Reviews employee work quality and interactions with customers through conducting ride-a-longs or sit-a-longs and file reviews Monitors staffing levels and workloads Administration and Operational Management Ensures compliance to company, state, and federal compliance rules and regulations Participates with leadership in developing strategies for operational improvement Analyzes unit reports and supports the achievement of business unit objectives Ensures adherence to empathetic and responsive customer service in all transactions Training - Develop and Deliver Assesses and addresses unit needs for training and development Provides coaching/mentoring and feedback and uses claim technical expertise to train Other Projects and Responsibilities Oversees the resolution of highly complex customer conflicts or issues Oversees the negotiation of highly complex claim settlements Leads training sessions for the team Job Qualifications: 5+ years of auto technical experience, writing estimates, assessing damage and completing market valuation reports Prior leadership and coaching experience preferred Bachelor s degree in related field preferred or equivalent experience Ability to interact effectively with customers, coach others on interacting effectively with internal or external customers and act with empathy Applies highly advanced knowledge of insurance policy, coverage, and regulation Advanced industry knowledge to discipline practices, including best practices, to support the business unit Advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis Highly advanced conflict management and problem resolution skills in managing internal and external customer relationships Applies highly advanced problem-solving skills to continuously improve business outcomes Ability to assist leadership in achieving business unit objectives Applies highly advanced knowledge of training facilitation and coaching skills Ability to investigate, evaluate and settle highly complex claims Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building Shift Time Recruiter Info Dipti Murudkar About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Job description will be as follows: Analysis of Hospitals on claim basis- prepare detailed report Analysis of involved agents/SM& other employees- prepare detailed report In-depth analysis of claims prior to conducting VC with the hospitals Conducting VC with Hospitals Preparing Minutes post VC Follow up of clarifications from the hospitals Information post VC to various stakeholders-Processing team, RCHs, Marketing team Use extensive clinical expertise to identify gaps in diagnosis, treatment, or surgical procedures and offer guidance to hospital doctors. Promote ethical and evidence-based medical practices among treating physicians during interactions. Stay updated on current medical and surgical trends, including treatment protocols, and educate hospital teams accordingly. Demonstrate proficiency in extracting critical insights and data points from hospital interactions to facilitate mutually beneficial outcomes. Build and nurture long-term partnerships with hospital stakeholders for smooth operations and continuous quality improvement. Key Competencies: Strong Clinical Judgment & Integrity Hospital Relationship Management Ethical & Evidence-Based Medical Understanding Strategic Communication & Influencing Skills Team Leadership & Operational Coordination Attention to Detail in Documentation

Title: Job Description - Regional Service Manager at Kohler Co. Introduction: At Kohler Co., we are a leading global manufacturer in the plumbing industry, known for our high-quality products, innovative designs, and commitment to customer satisfaction. We are currently seeking a highly motivated and experienced individual to join our team as a Regional Service Manager. A. Technical Service Operations Monitor and review Service Level Agreement (SLAs) such as Response TAT, Resolution TAT and Open calls with the field team, service partners as well as with the senior management. Build Kohler Authorized Service Partner (KASP) network and field force management according to the call volume and business needs. Drive Service Operations with Process Compliance and ensure organization s processes and policies are adhered by KASP. Assist service partners in educating service technicians about the right attitude for handling customer interactions. Provide swift response to escalated customer issues. Analyzing the reasons for delay in servicing for better control and taking timely actions to correct the situation if required. Provide inputs to Business, KASP field Service operations, training, and quality team as applicable. B. Spares Management and Warranties Perform periodic stock checks at Service Partner store and maintain the necessary inventory based on consumption trend analysis. Forecast and indent through demand planning for the spares and participate in the S and OP process of modulating demand, establish reorder levels and safety stocks. Coordination with supply chain team for Spare Parts availability in case of high lead times Play a key role in evaluating Warranty claims received from the field team and initiate the replacement process as per the policy. Periodically update the senior management on the quality and performance of Kohler products. C. Service Revenue Promote sales of genuine accessories, spare parts, and value-added products to the customers. Promote Preventive maintenance contract to new customers & ensure the renewal of existing maintenance contracts. D. Business Support Market visit for meeting & providing technical support to Trade partners and customers such as Architect, Builder, MEP & Plumbers. Train and maintain the data base of Kohler trained plumbers/plumbing contractors in Kohler India represented areas. Execute Service camps at project accounts to build the confidence on Kohler product performance and ensure to avoid workmanship errors while installation at ongoing sites. Skills and Proficiencies Expected Sound knowledge of the basic customer service management principles. Expert in Service partner management and people handling skills. Comfortable in dealing with people with different backgrounds and responsibilities. Must possess an engineering bent of mind in discerning the problem and arriving at solutions. High process orientation and engineering proficiency. Agile to understand changes and have creative thinking to achieve the goal. SKU management, detailing and good analytical ability. Data interpretation skills and good written and verbal communication skills.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place. Salesforce is seeking a Risk Analyst to join Risk and Insurance, a small team with a global reach responsible for Salesforce s global property and liability insurance and corporate risk management programs. The Risk Analyst will assist in the renewal of various global insurance programs and day to day operations as well as support efforts to build infrastructure, policies and procedures that scale to deliver operational excellence. The Risk Analyst will report directly to the Senior Manager, Risk Management. Responsibilities Provide support on day-to-day management and operations of the Corporate Risk Management function such as policy administration, contract reviews and playbooks. Assist in the renewals of various lines of insurance including collating, analyzing and presenting accurate data to support underwriting information provided to insurance markets. Manage the administration of Certificates of Insurance, Purchase Orders and invoice payments and liaise with internal and external business partners as needed Support the reporting and management of insurance claims. Support the integration of mergers and acquisitions into global insurance programs. Collaborate and work effectively on cross-functional teams with Accounting/Finance, Legal, HR, Real Estate, Health & Safety and Corporate Security on various risk management programs and initiatives. Provide support on special ad hoc projects and presentations to executives and insurance underwriters. Core Competencies for Success Solid experience in corporate risk management and/or insurance industry. Excellent written and verbal communication skills. Experience in financial analysis and business process improvement projects. Comfortable and effective at juggling multiple projects and priorities simultaneously in a fast paced work environment. Demonstrate a sense of urgency and ownership to drive project to completion, and be successful in a collaborative environment. Ability to work independently on various projects and programs with a variety of cross-functional stakeholder teams such as Legal, Sourcing, Human Resources, Real Estate, Health, Safety and Security. Ability to build effective working relationships with insurance brokers and internal stakeholders. Highly organized. Strong attention to detail and problem solving skills. Superb work ethic and enthusiasm. Aptitude and interest in learning new technology. Experience/Skills 2+ years Corporate Risk Management and/or Insurance-related work experience. Advanced skills in Excel and PowerPoint. Basic finance and accounting knowledge. Experience with Salesforce products including Tableau a plus. Experience with Risk Management Information Systems a plus. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is seeking a Risk Analyst to join Risk and Insurance, a small team with a global reach responsible for Salesforce s global property and liability insurance and corporate risk management programs. The Risk Analyst will assist in the renewal of various global insurance programs and day to day operations as well as support efforts to build infrastructure, policies and procedures that scale to deliver operational excellence. The Risk Analyst will report directly to the Senior Manager, Risk Management. Responsibilities Provide support on day-to-day management and operations of the Corporate Risk Management function such as policy administration, contract reviews and playbooks. Assist in the renewals of various lines of insurance including collating, analyzing and presenting accurate data to support underwriting information provided to insurance markets. Manage the administration of Certificates of Insurance, Purchase Orders and invoice payments and liaise with internal and external business partners as needed Support the reporting and management of insurance claims. Support the integration of mergers and acquisitions into global insurance programs. Collaborate and work effectively on cross-functional teams with Accounting/Finance, Legal, HR, Real Estate, Health & Safety and Corporate Security on various risk management programs and initiatives. Provide support on special ad hoc projects and presentations to executives and insurance underwriters. Core Competencies for Success Solid experience in corporate risk management and/or insurance industry. Excellent written and verbal communication skills. Experience in financial analysis and business process improvement projects. Comfortable and effective at juggling multiple projects and priorities simultaneously in a fast paced work environment. Demonstrate a sense of urgency and ownership to drive project to completion, and be successful in a collaborative environment. Ability to work independently on various projects and programs with a variety of cross-functional stakeholder teams such as Legal, Sourcing, Human Resources, Real Estate, Health, Safety and Security. Ability to build effective working relationships with insurance brokers and internal stakeholders. Highly organized. Strong attention to detail and problem solving skills. Superb work ethic and enthusiasm. Aptitude and interest in learning new technology. Experience/Skills 2+ years Corporate Risk Management and/or Insurance-related work experience. Advanced skills in Excel and PowerPoint. Basic finance and accounting knowledge. Experience with Salesforce products including Tableau a plus. Experience with Risk Management Information Systems a plus. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement

Job Description The role The Global Business Support (GBS) function provides high-quality support to Clifford Chance offices worldwide through its various teams, including Document Production, Design Studio, Junior Executive Assistants, Virtual Assistants, and World Firm EAs. As an Executive Assistant (EA), you will provide dedicated support to allocated GBS stakeholders, assisting with a range of executive and administrative tasks. The role requires flexibility, with key working hours spanning early mornings and afternoons. Adjustments to working hours may be expected upon reasonable request. Who you will work with You will report to the Senior Manager, VA Team, while working collaboratively with colleagues across London, Delhi, Hyderabad, Newcastle, and Warsaw, ensuring a seamless delivery of service across locations. What you will be responsible for You will be responsible for providing comprehensive executive assistance to your assigned stakeholders What you will do As an EA, you will provide executive assistance and support to the allocated Stakeholders, including, and not limited to: Inbox Management: Prioritise and streamline email correspondences, keeping the inbox organised and junk-free. File emails systematically to prevent overflow and ensure easy retrieval. Respond on behalf of the stakeholder when required. Calendar & Meeting Management: Proactively plan and manage dynamic calendars, resolving scheduling conflicts efficiently. Arrange meeting logistics, including agendas, pre-reads, and coordination. Attend meetings, take minutes, and circulate action points in a timely manner. Travel Management: Organise comprehensive travel itineraries, including flights, rail, taxis, hotels, visas, and travel insurance. Ensure calendars are updated with logistical details and maintain structured travel records. Expense & Budget Management: Accurately and promptly submit claims (expenses, mileage, etc.) with quick turnaround times. Assist with invoice processing, purchase orders, and budget tracking as required and delegate to Administrative Assistants appropriately. Documentation & Data Management: Prepare and maintain accurate documentation, including reports, presentations, and correspondences. Manage document control via iManage and other relevant platforms, ensuring efficient record-keeping. Project Coordination: Support stakeholders by researching, compiling, and analysing project data. Draft and review status reports, escalate risks and issues, and monitor project milestones. Make informed decisions independently to meet critical deadlines. Confidentiality & Integrity: Maintain the highest level of discretion and professionalism. Adhere to policies, procedures, and regulatory requirements while fostering trust and reliability in stakeholder interactions. Collaboration & Team Engagement: Work closely with stakeholders, ensuring seamless communication. Actively contribute to the VA Team in all offices, assist in onboarding new team members, and provide absence cover when needed. Ad-Hoc Support: Assist with various ad-hoc tasks, including onboarding new hires, managing distribution lists, organising off-sites and team gatherings, and supporting stakeholder upskilling initiatives Qualifications Your experience Qualifications & Experience Bachelor s degree required; Master s/MBA from a reputed institute preferred.

Not Applicable Specialism Guidewire Management Level Senior Associate & Summary As a Guidewire developer at PwC, you will specialise in developing and customising applications using the Guidewire platform. Guidewire is a software suite that provides insurance companies with tools for policy administration, claims management, and billing. You will be responsible for designing, coding, and testing software solutions that meet the specific needs of insurance organisations. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements. Education Degrees/Field of Study required Bachelor of Engineering, Master of Engineering Degrees/Field of Study preferred Required Skills Structured Query Language (SQL) Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Guidewire BillingCenter, Guidewire BillingCenter Configuration, Guidewire ClaimCenter, GuideWire Integration, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, PolicyCenter (Software), SelfAwareness, Software Development, Software Development Methodology, System Development, Teamwork, Well Being No

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID Req ID IND00073 Job Type Full Time Job Location Bengaluru, Karnataka IN Job Title: Quality Analyst Healthcare Voice Process Location: Bangalore, India Job Type: Full-Time Shift: Fixed Night Shifts We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our healthcare contact center team in Bangalore. The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in healthcare voice processes and a keen eye for detail. In this role you will: Monitor and evaluate live or recorded calls to ensure adherence to quality standards, scripts, and compliance protocols. Identify gaps in agent performance and provide actionable feedback to improve communication, problem-solving, and customer service skills. Conduct quality calibration sessions with team leaders, trainers, and operations to align on quality expectations. Prepare detailed reports and dashboards on agent performance, quality scores, and common issues. Collaborate with trainers and team leaders to design and implement corrective action plans for underperforming agents. Ensure compliance with client-specific guidelines, HIPAA regulations, and company policies. Analyse call trends and customer feedback to identify training needs and process improvement opportunities. Assist in developing quality standards and guidelines to enhance service delivery and customer satisfaction. We are looking for someone who has: Education: Graduate in any discipline. Experience: 1-2 years of experience as a Quality Analyst in a healthcare voice process or BPO environment. o Strong understanding of healthcare processes, claims, and customer service metrics. Excellent verbal and written communication skills. Strong analytical skills with the ability to identify trends and recommend solutions. Proficiency in using quality monitoring tools, CRM platforms, and MS Office applications. Comfortable working fixed night shifts to align with international client requirements. Quality monitoring and evaluation Communication and feedback delivery Analytical and problem-solving abilities Attention to detail and accuracy Collaboration and teamwork Time management and organization Why join our ResultsCX team? Competitive salary package Transport facility for night shifts Health insurance and other employee benefits Opportunities for career growth and skill enhancement Supportive and dynamic work environment About ResultsCX ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID Req ID IND00072 Job Type Full Time Job Location Bengaluru, Karnataka IN Job Title: Trainer Healthcare Voice Process Location: Bangalore, India Job Type: Full-Time Shift: Fixed Night Shifts We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Bangalore. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of healthcare voice processes. As a Trainer, you will be responsible for preparing and upskilling agents to deliver exceptional service to healthcare members and providers. In this role you will: Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols. Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities. Focus on improving voice modulation, clarity, pronunciation, and overall communication skills of agents. Ensure trainees are well-versed in healthcare terminology, claims processes, and HIPAA compliance. Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement. Collaborate with operations and quality teams to identify training needs and implement customized learning programs. Maintain training records and prepare reports on training effectiveness, attendance, and assessments. Stay updated on healthcare industry trends and best practices to enhance training content. We are looking for someone who has: Education: Graduate in any discipline. Experience: o 2+ years of experience in a healthcare voice process or as a trainer in a BPO environment. o Candidates with less experience but exceptional voice and communication skills are encouraged to apply. Strong understanding of healthcare voice processes and customer engagement. Excellent verbal and written communication skills with a focus on voice clarity and modulation. Ability to design and deliver engaging training sessions. Basic knowledge of healthcare processes, and claims is preferred. Comfortable working fixed night shifts to align with international client requirements. Required Skills: Training delivery and facilitation Voice and communication coaching Presentation and interpersonal skills Attention to detail and adaptability Time management and organizational abilities Why join our ResultsCX team? Competitive salary package Transport facility for night shifts Comprehensive training and development opportunities Health insurance and other employee benefits Collaborative and supportive work environment About ResultCX: ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Minimum 2 years of experience in RCM domain in US Health, preferably in Quality Auditor/Expert capacity in Accounts Receivables. Expertise in medical billing end to end RCM Strong knowledge on various denials and remark codes and able to take immediate action to resolve them and follow up on the claims for collection of payment Monitor and analyze RCM process errors Audit error corrections both short- and long-term Quantify error rates and their trends individually, by team, by client, and by client pool Analyze the errors to build training materials and tests Create automation solutions to reduce error rates Should be able to resolve billing issues that have resulted in delay in payment Responsible for call/data quality monitoring Provide feedback to agents using the prescribed feedback model Mentoring and coaching agents on process-level issues Monitor adherence to compliance procedures and processes Responsible for reporting program-level quality scores to the process owners Responsible for conducting calibration and performance review calls in terms of quality with clients as well as the internal team Conduct refresher training on the basis of the errors identified Perform weekly analysis aiming at improving SLA Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to the operation/management team Identify and highlight potential risk areas and recommend preventive action Maintaining a robust monitoring system to ensure key program metrics are adhered to and the required level of quality is maintained across the board

Candidate (RE) should be BE -Electrical or Mechanical from reputed collage / institution having 10-12 yrs of experience of handling site activities of Data Centre mainly to co-ordinate between Site team of client and Design team of consultant. The RE s shall be based at the Construction Site Offices. Office space including desk, chair, power and network connection shall be provided by the General Contactor (GC) while all other requirements shall be provided by CLIENTs MEP Consultant. The RE shall be Degree Qualified in their Discipline, hold membership of any Statutory or Trade Bodies required to practice that Discipline and have at least 10 years experience on Data Center Design & Construction Projects performing duties appropriate with those set out in this section. The primary role of the Resident Engineer is to ensure that all Works are executed in accordance with the requirements as set out in the contract, in particular that the Works are executed: In a good and workmanlike manner and in accordance with best building and engineering practice. In accordance with this Contract, Good Industry Practice and free from fault or defects, save for minor faults or defects which shall be dealt with in accordance with the defect s provisions of the Contract; So that materials and workmanship shall be of the respective kinds described in the Contract Documents. So as to fully comply with the Owner s requirements set out in the contract; So as to fully comply with applicable CLIENT and all Statuary Requirements, Design Codes, Building regulations, the Planning Permit, and the other Consents In addition:, Monitor and validate site operations by means of signed Inspection Reports containing photos; in relation to contract requirements, governing standards and quality of workmanship and materials; Liaise with CLIENT s Construction Management (CM), CLIENT DE, Owner s Engineer and Contractors Draw attention to any issues relating to safety and give instructions in an emergency; Attend benchmarking reviews in conjunction with the Contractor, the CLIENT s CM and agree to the Quality Standards to be achieved in the execution of the Works; Liaise with Site Staff as appointed by the Contractor; Participate in Site Coordination meetings; Obtain information on and become familiar with any CLIENT s Procedures and Standards applicable to the executions of the works and adhere to these in carrying out any services. Participate in the carrying out of independent audits of the Works as directed by the CLIENT s Team Conduct a weekly update call with CLIENT s DE and CM for progress updates and issue resolution; Participate in daily site walks with the relevant sub-Contractors; Maintain an up-to-date set of all design and production information on site; Monitor the preparation and certification of As-Built records and drawings, auditing 50% of Contractor supplied As-Built information for accuracy of content. Certification of the work completion report. Set up and maintain appropriate samples of products, finishes and workmanship as appropriate to establish and agree quality levels for site work; Check drawings for errors and discrepancies, maintain change management records. Inspections of Equipment s & MEP execution activities as per the agreed Inspection Test Plan and to release Mock up approvals issued by the Contractor. Take systematic site photographs at agreed intervals ensuring they are date-stamped; Provide Weekly Reports monitoring the performance of the works including compliance to quality standards and metrics on mock-ups / benchmarks, RFI s, Technical Submittals and Site Report immediately on the following during Inspection:, Performance of the Contractor where this is likely to adversely affect the Design, Quality of execution and schedule for the works; Actions or incidents likely to affect safety or security. Inspect the progress and quality of the works Attend site progress meetings and participate in reviewing progress and identifying information requirements Maintain a site diary with daily entries in sufficient detail to record the progress and circumstances of incidents which may affect the design, cost and schedule of the works and which may be called upon in adjudicating claims or other disputes; Witness sample taking and any site testing of materials, components, techniques and Workmanship Arranging and coordination with owner team set points / changes in set parameters . Witness the opening up of completed work to determine that it is in accordance with the contract documents; Make inspections of and report on sites of the extraction, fabrication and assembly of material s and components as appropriate; Make inspections of materials received at site Attend all site acceptance tests for Substation HV, MV, LV and other miscellaneous equipment s Attend all witness testing Assist with the review of shop drawings and submittals Liaise with power and telecommunication team to resolve the issues Respond to RFI s and Technical Submittals within one week of receipt. RE to : Record and report (by way of NCR report) on any material received at site or site work which is not in accordance with the design and requirements of the contract Attend all meetings with Statutory Authorities held on site and take minutes of same Participate in post completion review of the project to enable future improvements to design, procurement and administration Review completed spaces and develop punch-lists upon completion of each execution phase; Track modifications to the design; Track any actions likely to incur extra cost; Review methods of working; Track variations to procedures specified in the contract; Issue a Daily Site Diary including Photographs of the Works; Issue a Weekly Report including time stamped photographs; Raise Non-Conformance Reports in conjunction with the Discipline Subcontractor; Candidate (RE) should be BE -Electrical or Mechanical from reputed collage / institution having 10-12 yrs of experience of handling site activities of Data Centre mainly to co-ordinate between Site team of client and Design team of consultant. The RE s shall be based at the Construction Site Offices. Office space including desk, chair, power and network connection shall be provided by the General Contactor (GC) while all other requirements shall be provided by CLIENTs MEP Consultant. The RE shall be Degree Qualified in their Discipline, hold membership of any Statutory or Trade Bodies required to practice that Discipline and have at least 10 years experience on Data Center Design & Construction Projects performing duties appropriate with those set out in this section. The primary role of the Resident Engineer is to ensure that all Works are executed in accordance with the requirements as set out in the contract, in particular that the Works are executed: In a good and workmanlike manner and in accordance with best building and engineering practice. In accordance with this Contract, Good Industry Practice and free from fault or defects, save for minor faults or defects which shall be dealt with in accordance with the defect s provisions of the Contract; So that materials and workmanship shall be of the respective kinds described in the Contract Documents. So as to fully comply with the Owner s requirements set out in the contract; So as to fully comply with applicable CLIENT and all Statuary Requirements, Design Codes, Building regulations, the Planning Permit, and the other Consents In addition:, Monitor and validate site operations by means of signed Inspection Reports containing photos; in relation to contract requirements, governing standards and quality of workmanship and materials; Liaise with CLIENT s Construction Management (CM), CLIENT DE, Owner s Engineer and Contractors Draw attention to any issues relating to safety and give instructions in an emergency; Attend benchmarking reviews in conjunction with the Contractor, the CLIENT s CM and agree to the Quality Standards to be achieved in the execution of the Works; Liaise with Site Staff as appointed by the Contractor; Participate in Site Coordination meetings; Obtain information on and become familiar with any CLIENT s Procedures and Standards applicable to the executions of the works and adhere to these in carrying out any services. Participate in the carrying out of independent audits of the Works as directed by the CLIENT s Team Conduct a weekly update call with CLIENT s DE and CM for progress updates and issue resolution; Participate in daily site walks with the relevant sub-Contractors; Maintain an up-to-date set of all design and production information on site; Monitor the preparation and certification of As-Built records and drawings, auditing 50% of Contractor supplied As-Built information for accuracy of content. Certification of the work completion report. Set up and maintain appropriate samples of products, finishes and workmanship as appropriate to establish and agree quality levels for site work; Check drawings for errors and discrepancies, maintain change management records. Inspections of Equipment s & MEP execution activities as per the agreed Inspection Test Plan and to release Mock up approvals issued by the Contractor. Take systematic site photographs at agreed intervals ensuring they are date-stamped; Provide Weekly Reports monitoring the performance of the works including compliance to quality standards and metrics on mock-ups / benchmarks, RFI s, Technical Submittals and Site Report immediately on the following during Inspection:, Performance of the Contractor where this is likely to adversely affect the Design, Quality of execution and schedule for the works; Actions or incidents likely to affect safety or security. Inspect the progress and quality of the works Attend site progress meetings and participate in reviewing progress and identifying information requirements Maintain a site diary with daily entries in sufficient detail to record the progress and circumstances of incidents which may affect the design, cost and schedule of the works and which may be called upon in adjudicating claims or other disputes; Witness sample taking and any site testing of materials, components, techniques and Workmanship Arranging and coordination with owner team set points / changes in set parameters . Witness the opening up of completed work to determine that it is in accordance with the contract documents; Make inspections of and report on sites of the extraction, fabrication and assembly of material s and components as appropriate; Make inspections of materials received at site Attend all site acceptance tests for Substation HV, MV, LV and other miscellaneous equipment s Attend all witness testing Assist with the review of shop drawings and submittals Liaise with power and telecommunication team to resolve the issues Respond to RFI s and Technical Submittals within one week of receipt. RE to : Record and report (by way of NCR report) on any material received at site or site work which is not in accordance with the design and requirements of the contract Attend all meetings with Statutory Authorities held on site and take minutes of same Participate in post completion review of the project to enable future improvements to design, procurement and administration Review completed spaces and develop punch-lists upon completion of each execution phase; Track modifications to the design; Track any actions likely to incur extra cost; Review methods of working; Track variations to procedures specified in the contract; Issue a Daily Site Diary including Photographs of the Works; Issue a Weekly Report including time stamped photographs; Raise Non-Conformance Reports in conjunction with the Discipline Subcontractor; All interviews are conducted either in person or virtually, with video required. Job Description Candidate (RE) should be BE -Electrical or Mechanical from reputed collage / institution having 10-12 yrs of experience of handling site activities of Data Centre mainly to co-ordinate between Site team of client and Design team of consultant. The RE s shall be based at the Construction Site Offices. Office space including desk, chair, power and network connection shall be provided by the General Contactor (GC) while all other requirements shall be provided by CLIENTs MEP Consultant. The RE shall be Degree Qualified in their Discipline, hold membership of any Statutory or Trade Bodies required to practice that Discipline and have at least 10 years experience on Data Center Design & Construction Projects performing duties appropriate with those set out in this section. The primary role of the Resident Engineer is to ensure that all Works are executed in accordance with the requirements as set out in the contract, in particular that the Works are executed: In a good and workmanlike manner and in accordance with best building and engineering practice. In accordance with this Contract, Good Industry Practice and free from fault or defects, save for minor faults or defects which shall be dealt with in accordance with the defect s provisions of the Contract; So that materials and workmanship shall be of the respective kinds described in the Contract Documents. So as to fully comply with the Owner s requirements set out in the contract; So as to fully comply with applicable CLIENT and all Statuary Requirements, Design Codes, Building regulations, the Planning Permit, and the other Consents In addition:, Monitor and validate site operations by means of signed Inspection Reports containing photos; in relation to contract requirements, governing standards and quality of workmanship and materials; Liaise with CLIENT s Construction Management (CM), CLIENT DE, Owner s Engineer and Contractors Draw attention to any issues relating to safety and give instructions in an emergency; Attend benchmarking reviews in conjunction with the Contractor, the CLIENT s CM and agree to the Quality Standards to be achieved in the execution of the Works; Liaise with Site Staff as appointed by the Contractor; Participate in Site Coordination meetings; Obtain information on and become familiar with any CLIENT s Procedures and Standards applicable to the executions of the works and adhere to these in carrying out any services. Participate in the carrying out of independent audits of the Works as directed by the CLIENT s Team Conduct a weekly update call with CLIENT s DE and CM for progress updates and issue resolution; Participate in daily site walks with the relevant sub-Contractors; Maintain an up-to-date set of all design and production information on site; Monitor the preparation and certification of As-Built records and drawings, auditing 50% of Contractor supplied As-Built information for accuracy of content. Certification of the work completion report. Set up and maintain appropriate samples of products, finishes and workmanship as appropriate to establish and agree quality levels for site work; Check drawings for errors and discrepancies, maintain change management records. Inspections of Equipment s & MEP execution activities as per the agreed Inspection Test Plan and to release Mock up approvals issued by the Contractor. Take systematic site photographs at agreed intervals ensuring they are date-stamped; Provide Weekly Reports monitoring the performance of the works including compliance to quality standards and metrics on mock-ups / benchmarks, RFI s, Technical Submittals and Site Report immediately on the following during Inspection:, Performance of the Contractor where this is likely to adversely affect the Design, Quality of execution and schedule for the works; Actions or incidents likely to affect safety or security. Inspect the progress and quality of the works Attend site progress meetings and participate in reviewing progress and identifying information requirements Maintain a site diary with daily entries in sufficient detail to record the progress and circumstances of incidents which may affect the design, cost and schedule of the works and which may be called upon in adjudicating claims or other disputes; Witness sample taking and any site testing of materials, components, techniques and Workmanship Arranging and coordination with owner team set points / changes in set parameters . Witness the opening up of completed work to determine that it is in accordance with the contract documents; Make inspections of and report on sites of the extraction, fabrication and assembly of material s and components as appropriate; Make inspections of materials received at site Attend all site acceptance tests for Substation HV, MV, LV and other miscellaneous equipment s Attend all witness testing Assist with the review of shop drawings and submittals Liaise with power and telecommunication team to resolve the issues Respond to RFI s and Technical Submittals within one week of receipt. RE to : Record and report (by way of NCR report) on any material received at site or site work which is not in accordance with the design and requirements of the contract Attend all meetings with Statutory Authorities held on site and take minutes of same Participate in post completion review of the project to enable future improvements to design, procurement and administration Review completed spaces and develop punch-lists upon completion of each execution phase; Track modifications to the design; Track any actions likely to incur extra cost; Review methods of working; Track variations to procedures specified in the contract; Issue a Daily Site Diary including Photographs of the Works; Issue a Weekly Report including time stamped photographs; Raise Non-Conformance Reports in conjunction with the Discipline Subcontractor; Qualifications & Requirements All interviews are conducted either in person or virtually, with video required.

Purchase Manager Overview: To provide high-quality service delivery to ensure the operating units can efficiently procure and obtain the best value for the goods and services needed to support their operations. Oversee the execution of daily management, operations, and strategic initiatives across the procurement function, as well as develop measurable plans and procurement metrics to ensure that value, customer service, and cost savings goals are met or exceeded. Reports to: Purchase Head /Segment Head Exeperience - 4-8 Years Qualification: B.tech , Electrical or Mechanical field Job Responsibility: Willing to Travel Sricity on weekly basis Responsible for order placement timing, supply/demand alignment, material replenishment, and supplier performance . Reviewing and finalizing orders. Continuously monitoring, evaluating, and improving supplier performance. Sourcing the most affordable materials for the company s manufacturing process. Monitoring stock levels (Min-Max/MOQ) to ensure optimal inventory management. Ensuring timely material delivery and coordinating with suppliers for on-time dispatch. Ensuring the adequate supply of all required materials, components, and equipment to avoid shortages. Sourcing alternative suppliers and materials to mitigate supply chain risks. Resolving disputes and claims with vendors and suppliers. Keeping all supplier payments and stock plans current and accurate. Writing up contracts and sales terms with suppliers. Creating and managing Purchase Orders (POs) with accuracy . Conducting bi-weekly reviews and coordination to ensure purchase POs/bills and accounts are tallied with all suppliers. Following up with the team for timely PO punching and reviewing material delivery lead times. Team Handling & Leadership: Leading and mentoring the purchase team to ensure smooth procurement operations. Assigning tasks, monitoring performance, and providing training and development for team members. Encouraging cross-functional collaboration with other departments for

We are seeking a highly motivated and experienced Manager, Operations to oversee the day-to-day operations. The ideal candidate will have a strong understanding of maritime operations, excellent leadership skills, and a proven track record of driving efficiency and productivity. Coordinating agency appointments, reviewing the PDAs and FDAs. Communicating with charterers, brokers, agents and vessels regarding voyage orders, vessel itineraries etc. To plan / prepare / circulate loading discharging operations and coordinating with various parties like Master, attending port catains, stevedores, agents and other related parties for efficient turn around in ports. Monitoring vessel movements and performances. Reviewing and preparing cargo stowage plans to optimize cargo liftings for bulk/breakbulk or project cargo, able to make stowage plan, lashing/bedding plan, lashing calculation and other cargo documents. Monitoring hold cleaning plans; including supply of chemicals and supervisors. Proper planning bunker supplies and co-ordination with bunker suppliers. Good experience for handling claims, liaising with the PI clubs, legal teams to resolve disputes/ arbitration. To attend vessel and supervise the cargo operation whenever critical shipments going to be loaded to vessel. To source and purchase materials required for cargo operation. Perform cost control procedures for the voyage expenses and verify bills received from agent and vendors. Supporting Chartering team for fixing of potential shipments, and checking/confirm suitability for the vessels going to chart-in. Supporting chartering team for max cargo uplift, stowage plan, port information inquiries for prospective vessels employment. Guide postfix team to calculate voyage laytime, chart-hire and freight are correctly calculated and verify all invoices are correct before send to account department to settle. Coordinating operations strategies and activities to ensure operational efficiency and meeting objectives effectively. Effectively manager, motivate team members and performance assessment. To capture weakness of the current procedures/practices/ process, summarize with solution for top management approval and improve the same. Requirements Bachelor's degree in Maritime Studies, Nautical Science, or a related field. Minimum of 6-10 years of experience in shipping operations for bulk, breakbulk, parcelling and project cargo. Master Mariner with shore job experience in operations for bulk, breakbulk, parcelling and project or sailing experience in similar shipping trade is preferred. Prefer to have fruitful experience of loading Windmill components, project cargo and general cargoes. Prefer able to use CAD, FEMAP or other similar software for stowage plan.

Requisition: Raising of CapEx Requisition Raising of Revenue-IT Requisition Preparing Requisition Report for record purposes Purchase Order: Raising of CapEx PO in HAMC Portal Raising of OpEx PO in Lotus Notes Claims Management against PO NOA Requisitions: Raising of CapEx Claim with GRN Raising of OpEx Claim with Provision Raising of Requisition Claim with Requisition Raising Advances of Vendor Invoices checking with PO and send for approval and then process Preparing Claim file for record purposes Raising Settling Capital Revenue Claims Expense Claims - Follow up for payment with the Accounts Team Reconciliation of outstanding invoices Payment with Vendor Invoice Processing for the Lease line: Checking of Company Name, Address, GST Number and Amount Checking of Circuit IDs from NOC team. Checking period and CN for the upgraded invoices Check for the Duplicate invoices and response to the Service provider Preparation of MIS and validating against the received invoices Capital Advances: Updating status of Capital Advances list received from Finance Team Follow-up with individual department for status of delivery/ installation Submission of Status of Capital Advances to Finance Team Others Activity: Raising of NOACreation of Provision against NOA every month Delivery Follow-up for PO Capitalization Updating Open PO Tracker Monthly submission of Open PO Tracker Creation of New Vendor in HAMC Portal Create CapEx Item Code in Bugzilla Taking quotation from vendor Follow-up with vendors for Invoices Coordinating with Vendors through telephone and emails Follow-up with Datamatics Fincon Team for the payment Updating Budget performance file Tracking and follow-up on expiring licences, supports and product delivery notes

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate Underwriting Support! Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team. Responsibilities • Transaction processing for Underwriting Support Teams • Communicating with the Onsite Team • Responsible for Risk Clearance, Bind & Issue, Endorsement Processing, Renewal Processing • Responsible to comprehend, good customer service attitude to clearly articulate the resolution • Responsible to handle varied volumes of workloads and to reach targets and deadlines on a timely basis Qualifications we seek in you! Minimum Qualifications / Skills • Graduate (in any discipline) • Good understanding of P&C products • Should have wing to wing knowledge of the Underwriting lifecycle • Must demonstrate and foster customer focus, teamwork, accountability, initiative, and innovation. • Fluent in English language- both written and oral Preferred Qualifications/ Skills • Insurance domain awareness. • Good knowledge of MS Office. • Preferred with certification on one of the streams i.e., IIA, or Cert CII or equivalent or AINS, CPCU certification etc. • Knowledge of P&C insurance • Good understanding of US Underwriting, Policy binding and Issuance • Knowledge of Premium bearing & non premium bearing endorsement • Knowledge of Renewal & Non-Renewal Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Responsibilities & Key Deliverables Plan the activities for market activation for the month/Quarter by looking at the strength of the pipeline every month 25th for next month. Development of secondary network through the different ways to enhance the coverage. Visit to government bodies and associations to get update of the market/Projects. Closely liaise with service team, Channel development, retail finance and marketing teams to ensure availability of sales enablers. Build strong relationship with Key customers and large fleet owners through personal contacts to provide and sustain impetus for volume growth. Review of the dealership every month in terms of pipeline and hygiene factors. Assign target to the dealership and DSEs based on the pipeline. Ensuring the prospects and contacts are captured in Saral Sampark and none of the follow ups are missing. Ensure 100% machine registration, Collection of RC copies and submit to accounts in the stipulated time. Frequent visit and build the rapport with the finance counterparts, Help the financier to liquidate the repossessed assets, Visit to the default customer along with the finance SE to convince him for repayment. PDD submission immediately after delivery and Collection of payments within 10 days of machine delivery. All MOU finance payment to be routed to MCE and the same to be mentioned in the dealer proforma invoice. Capture of competition performance and TIV details after the month end. Preparation of monthly MIS. Keep an eye on the market and competitor activities, Support with the data to create strategies for the market. Dealer financial health monitoring on a regular basis. Ensure the dealer claims are being punched on time and follow up for the dealer receivables. Prepare the deal sheets and get it approved before closure of deals. Keep an eye on MCE receivables and collect the same on time. Training and Development. Recruitment, Training and Development of DSEs. Provide time to time OJTS to DSEs. Ensure DSEs are motivated. Facilitating SM/GM/DP in concluding sale by promoting Value Selling. Map the DSEs based on their skill level and provide/recommend necessary training. Recruitment, Training and Development of DSEs. Provide time to time OJTS to DSEs. Ensure DSEs are motivated. Facilitating SM/GM/DP in concluding sale by promoting Value Selling. Map the DSEs based on their skill level and provide/recommend necessary training Preferred Industries Education Qualification Diploma; Bachelors of Technology; Bachelor of Engineering General Experience MBA- 3-8 yrs, BE - 6-10 yrs, Diploma - 8-12 yrs Critical Experience System Generated Core Skills Change Management Manpower Management Designing Customer Experience Identifying Customer Needs Market Intelligence Sales Planning Territory Coverage Optimization Working Capital Management Capability Building System Generated Secondary Skills

1. Conducting surveys in field and assessment of loss. 2. Coordinating with insured for claim documents & processing. 3. Monitor the process flow of allotted claims from registration to settlement. 4. Coordinating with repairer on settlement and payment reconciliation. 5. Building relationship with internal and external customer

Requisition ID: R-89817 Job Title: Senior Procurement Manager - Contract Manufacturing India Foods Department: Procurement Profession: Supply Chain Procurement Work Level: 2C Location: Mumbai HO, India Main Job Purpose: Leading the overall relationship, strategy and conversion cost negotiation for all 3rd party manufacturers for Foods business in India. There are ~ 30 CMs and account for almost 40% of the total volume for HUL. Direct responsibility Conversion Spend INR 400 Cr and contribute to sourcing strategy of RPM Spend of INR 3500 CR Key Accountabilities: Lead relationship with current as well as potential 3rd party manufacturers promoters; Partner closely internally with the SC Make teams (GMO s, SUIT Team) as well as Finance teams (3P Cell, SCF, Category Finance teams) and legal, taxation teams to help land SC NMSCC targets for 3rd party manufacturing units. Competitive Buying (Cost and Cash): Delivery of conversion cost reduction in line with Unispark Savings targets Identify and optimize working capital cycle for CM and evaluate cash extension opportunities Leverage conversion cost at best possible rates with key inputs on Market information and analysis of price trends To develop and implement CM Strategy Medium and Long Term Make Vs Buy Analysis Lead Sourcing Analysis for all CMs including all RPM Spend Lead key projects for implementation across all the manufacturing units with close coordination and alignment with cross functional teams like SC, R&D, Taxation and Legal Manage conversion cost forecasting process and providing monthly provisions to the 3P cell Market intelligence and competitor analysis via primary (site visits) and secondary sources (internet, publications, supplier/competition P&L analysis). Support business case preparation via compilation of inputs related to Make vs Buy analysis, business structuring and local regulations Handle Sensitive Unit closures in line with CM Strategy Digitalization Simplification and Harmonization of costing models Cost Modelling, Forecasting and Claim Approval through an online tool Automated Benchmarking Operational Excellence Validate negotiate and clear off all pending claims and get Nil Claim Certificate from all the units on a quarterly basis Timely provisions to be made and informed to 3P Cell Contracting framework and Agreement Signoffs Estimation of Costs for Business Case for New Project/ New SKU. Work out RDI Costs for Restructuring of units Negotiations with suppliers on Restructuring cost of plant, manpower and machineries. Forecasting on QTRLY Basis, by gathering market insights (power & manpower increases) Monitor URSA & SQA compliance. Support mitigating NC s from Auditors Stakeholder and Team Management: To manage a team of 2 WL1s Stakeholder management up to WL4 (including VP Procurement, Business head, Supply Chain Head, SUIT, Finance) Professional Skills: MBA or equivalent High Energy and interpersonal skills. Must be a self-starter with strong accountability & responsibility leadership standards. Strong Stakeholder management Skills: Dealing with and positively influencing internal and external stakeholders. Procurement Insights and Analysis: Understand category and supply chain strategies and procurement requirements; Industry, economic, competition and supplier insights Procurement Strategy Formulation: Developing/partnering in development of manufacturing supply strategy; Develop supplier strategies; Integrating procurement strategy into the business Procurement Strategy Execution and Performance Management: Competitive bidding and tendering; Supplier negotiation; Supplier qualification and on-boarding; Contractual supplier engagement; Supplier performance measurement and management Partnering with Suppliers to Win: Attract, select, manage and motivate partners; Identifying value creating opportunities Experience in Procurement and Supplier management. Strong business acumen. Change management experience of large scale / global transformation projects. Ability and drive to work independently and guide diverse teams. Fluent in English spoken & written strong communication skills. Outstanding in idea generation, ideas that are forward thinking, and that contribute to creating sustained competitive advantage. Strong at selling ideas internally and externally. Act as an entrepreneur, treats business as his/her own. Talent mastery, which includes spotting, fostering, encouraging and retaining talent. Project management skills for landing cost savings/innovation (including network planning, risk assessment) Commercial and Finance skills for decision making (costing & capital expenditure). Experience Required: 10+ years of experience Travel: 20% time local travel within the country Reporting Channel: Procurement Director (WL 3) Foods Procurement Manager (WL 2) CM Foods WL 1-CM Foods WL 1-Foods D&I statement: Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent please verify before proceeding. "

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.