City Manager - Operations

Job Title:

Location:

Department:

Reports To:

Salary Range

About Tripli Hotels:

Tripli Hotels is a fast-growing mid-segment hotel brand focused on delivering exceptional guest experiences across India. With a strong presence in key leisure and spiritual destinations, we are redefining comfort and consistency through our commitment to quality, cleanliness, and service excellence.

Role Overview:

City Manager

Key Responsibilities:

Operational Excellence

• Conduct regular

  audits of hotel rooms

  and facilities to ensure compliance with Tripli Hotels’ brand and quality standards.
• Coordinate with the

  Operations team

  to ensure timely resolution of audit findings.
• Ensure that

  cleanliness, maintenance, and service standards

  are consistently met across all properties in the city.
• Monitor and maintain

  guest experience scores, reviews, and ratings

  across all platforms.
• Drive improvement initiatives to maintain and enhance the

  city-level NPS (Net Promoter Score)

  .

Vendor Management

• Identify, onboard, and maintain strong relationships with

  local vendors and suppliers

  for smooth property operations.
• Oversee

  vendor reconciliation

  , ensuring timely and accurate documentation and payments.
• Work closely with the

  Accounts team

  to resolve property-level payment mismatches and discrepancies through property managers.

Cross-Functional Coordination

• Implement

  central initiatives and operational strategies

  effectively across all city properties.
• Collaborate with

  corporate, operations, and marketing teams

  to ensure city-level goals are met.
• Provide regular reports on city performance metrics, challenges, and action plans.

Qualifications & Experience:

• Graduate in Hotel Management, Business Administration, or a related field.
• 4–8 years of experience in hotel operations, city/regional management, or similar roles.
• Strong understanding of hospitality operations, quality control, and guest experience management.
• Excellent leadership, communication, and vendor management skills.
• Data-driven decision-making and problem-solving ability.

Key Performance Indicators (KPIs):

• Guest review ratings (OTA platforms, Google, etc.)
• NPS (Net Promoter Score) for the city
• Property audit compliance score
• Timeliness in issue resolution and vendor payments
• Implementation success rate of central initiatives

Why Join Tripli Hotels:

• Be part of a dynamic and fast-growing hotel brand.
• Opportunity to impact guest experiences and operational excellence city-wide.
• Collaborative and growth-driven work culture.