City Lead – Installation & Service Operations

Position:

Location:

Job Summary:

Key Responsibilities:

• Team Leadership:

  Supervise and mentor a team of HVAC technicians, providing guidance, training, and performance evaluations.

• Service Management:

  Oversee the installation, maintenance, and repair of HVAC systems, ensuring compliance with company standards and safety protocols.

• Customer Relations:

  Act as the primary point of contact for clients in the city, addressing service inquiries, resolving issues promptly, and ensuring high levels of customer satisfaction.

• Operational Efficiency:

  Develop and implement strategies to improve service delivery, reduce response times, and enhance operational efficiency.

• Quality Assurance:

  Conduct regular inspections of HVAC installations and maintenance work to ensure adherence to quality standards and identify areas for improvement.

• Inventory Management:

  Manage inventory levels of tools, equipment, and spare parts, ensuring availability for timely service delivery.

• Reporting:

  Prepare and present regular reports on service operations, including performance metrics, customer feedback, and areas for improvement.

• Compliance:

  Ensure all operations comply with local regulations, industry standards, and company policies.

Qualifications:

• Education:

  Bachelor's degree in Electrical, Mechanical Engineering or a related field. Relevant certifications are a plus.

• Experience:

  Minimum of 8 years of experience in service operations, with at least 2 years in a supervisory or leadership role.

• Technical Skills:

  In-depth knowledge of HVAC systems, including installation, maintenance, and troubleshooting is desirable. Familiarity with IoT-enabled HVAC systems is an advantage.

• Leadership Skills:

  Proven ability to lead and motivate a team, with strong organizational and decision-making capabilities.

• Communication Skills:

  Excellent verbal and written communication skills, with the ability to interact effectively with clients and team members.

• Problem-Solving:

  Strong analytical and problem-solving skills, with a focus on proactive issue resolution.

• Customer Focus:

  Demonstrated commitment to delivering exceptional customer service and maintaining positive client relationships. Willing to manage a 24X7 operations.

Benefits:

• Competitive salary and performance-based incentives.
  
• Opportunities for professional development and career advancement.
  
• Comprehensive health and wellness benefits.
  
• A supportive and collaborative work environment committed to sustainability and innovation.