Customer Service Executive

Job Description

Job Title: Customer Service Executive Location: Thane (HQ) Job Type: Full-time Experience: 1 to 2 years About CircoLife: CircoLife is a leader in innovative, energy-efficient smart air conditioning systems, delivering sustainable solutions that enhance user comfort and contribute positively to the environment. Our collaborative and creative team is committed to pushing the boundaries of technology and excellence. Key Responsibilities: 1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner. 2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently. 3. Provide Product/Service Information: Educate customers on product features, benefits, and usage. 4. Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges. 5. Maintain Customer Records: Update customer information and interaction history in our CRM system. 6. Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience. 7. Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets. Requirements: 1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred. 2. Experience: 1-2 years of customer service experience, preferably in a call center or customer- facing environment. 3. Skills: 1. Excellent communication, listening, and problem-solving skills. 2. Strong customer service and conflict resolution skills. 3. Ability to work in a fast-paced, dynamic environment. Show more Show less