Customer Service Executive

Job Description

Job Title: Customer Service Executive Location: Okhla Phase 1 Delhi Job Type: Full-time Experience: 1 to 2 years Key Responsibilities: 1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner. 2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently. 3. Provide Product/Service Information: Educate customers on product features, benefits, and usage. 4. Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges. 5. Maintain Customer Records: Update customer information and interaction history in our CRM system. 6. Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience. 7. Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets. Requirements: 1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred. 2. Experience: 1-2 years of customer service experience, preferably in a call center or customer-facing environment. 3. Skills: 1. Excellent communication, listening, and problem-solving skills. 2. Strong customer service and conflict resolution skills. 3. Ability to work in a fast-paced, dynamic environment. 4. Proficiency in CRM software and Microsoft Office applications. 5. Fluency in English (written and verbal); additional language skills a plus. Working Hours: 1. Shifts: Rotating shifts, including evenings, weekends, and holidays. 2. Work Environment: Call centre or office environment. What We Offer: 1. Competitive Salary: Based on experience and performance. 2. Benefits: Health insurance, paid time off, and opportunities for career growth and development. 3. Training: Comprehensive training program to ensure your success in the role. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application, including your resume and cover letter. Show more Show less