Job
Description
Details: Job Description Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day-to-day operations, work plan allocation/management, and conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stakeholders. Take corrective actions based on the customer satisfaction surveys Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects. Provide technical knowledge in the design, implementation, maintenance and optimization of the Citrix platform Develop, maintain, and audit all Citrix environment related documentation as it relates to architecture, configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts, etc. Perform implementation activities such as client installs, product releases, product upgrades, new product installs, and merger, acquisition activity Maintain/upgrade production and pre-production environments as needed Ensure production and pre-production environments follow industry best practices Participate and own documentation in the Service Transition process Own and manage multiple and concurrent projects while maintaining day to day activities Own and participate in communications via meetings and written communications. Own day-to-day issue management via Ticket request system Participate in Enterprise Change Management and Incident Management processes Job Requirements Details: Good technical knowledge depth on MS Operating System. Good technical, problem, and application analytical Skills on XenApp 6.5 and 7.x Netscaler SDX /VPX products. Experienced in Citrix Administration with multiple sites and farms. Expert on all versions of Citrix. (Preferably XenApp 6.5 and 7.x) and strong knowledge of Citrix NetScaler SDX & VPX/ Storefront /Web Interface / Director / and communication between them and Citrix farm. Understanding of SSL Certificate to perform the updates and renewal on Servers and NetScaler device. Good in understanding the various upgrade actions on Citrix Products (XenApp and NetScaler), Managing Firmware and software upgrades for VPX SDX Netscaler devices. Strong Knowledge in Citrix ADC (VPX, MPX & SDX) Knowledge on Load balancing, GSLB, and Content Switching, Installation, configuration, and administration of the major Citrix NetScaler components Proficient with Citrix XenApp version 7.x and higher including system design, install, administration and management Strong networking knowledge with understanding of all levels of the OSI stack Citrix Technologies (Citrix Cloud, MCS, PVS, App Layering, Citrix Policies, Citrix Gateway, StoreFront, Workspace and Director) Specialized knowledge of Citrix products, including Virtual Apps and Desktops, Endpoint Management, Content Collaboration, Citrix ADC on-premises or cloud service product knowledge. Active Directory Domain Services Show more Show less
