Citrix Administrator

Key Responsibilities

• Daily Operations & Monitoring

• Proactively monitor Citrix XenApp environments (server health, session delivery, published applications) using SolarWinds and other client-preferred tools
• Perform daily health/status checks, manage basic performance issues, and produce regular operations reports

• Incident Triage & Resolution (L1/L2)

• Respond to and resolve end-user issues relating to login, session access, published application performance, and printer/device access using established runbooks
• Escalate unresolved or complex issues according to client-defined tiers and procedures

• Citrix Administration

• Publish and update business-critical applications via the Citrix management console
• Manage user/group access, permissions, and published application assignment as business needs evolve
• Apply patches/hotfixes, coordinate minor Citrix server/application upgrades, and participate in planned change activities

• Documentation & Reporting

• Maintain up-to-date documentation of Citrix configurations, change logs, access management, and troubleshooting steps
• Contribute to regular status updates and usage/performance reporting for client review

• Coordination & Escalation

• Interface with the client IT team and designated L3/Citrix vendor support to escalate advanced or platform-level issues, following defined procedures
• Support business continuity and DR drills as required within L1/L2 boundaries

Required Skills & Experience

• Years of hands-on Citrix administration experience

  (Citrix XenApp/XenDesktop; application publishing, user/session support, troubleshooting)
• Strong understanding of Citrix user/group management, printer/device configuration, and NetScaler/ADC access basics

• Experience with monitoring and alerting tools

  (SolarWinds preferred) to proactively manage Citrix environment health and performance
• Track record of resolving tickets at L1/L2 level—proven troubleshooting for user access, application assignment, and basic infra performance issues
• Familiarity with standard ITSM/ticketing platforms and change management processes
• Strong documentation, reporting, and client-communication skills
• Ability to work collaboratively in a multi-vendor or client-integrated delivery environment

Preferred/Bonus Skills

• Exposure to certificate/license renewal in Citrix contexts
• Familiarity with application- or infrastructure-level patching/upgrades
• Knowledge of basic DR planning within a Citrix environment

Interested candidates, please share your resume at srinivasarao.arepalli@quesscorp.com