Chief Technology & Information Officer, SaaS (CTO I CIO)

Position Snapshot

• Title:

  Chief Technology & Information Officer (CTO I CIO)

• Location:

  Ahmedabad

• Employment:

  Full-time, permanent
• CTC: 60-80 LPA

Company Mission

We are digitizing healthcare at national scale for both the private and-most critically­ the public sector. Our ambition is to become for health what UPI is for finance: a ubiquitous, secure, real-time backbone that everyone trusts and uses daily.

This is not a distant dream. Right now, we are onboarding an entire city's health infrastructure onto our platform, proving that large-scale transformation is already underway.

We are looking for leaders with the drive, motivation, and self-determination to join us on this journey.

Role Summary

Own the end-to-end technology and information stack for our cloud-native HMIS / tele-health SaaS platform. Provide visionary architectural leadership (system, application, cloud, and data), harden security & compliance, create a hands-on, jovial, ownership-driven engineering culture, and deliver new Al-powered products at startup velocity - while scaling to the level of a nationwide public-health utility.

Key Responsibilities

• Architecture Leadership

  - Define & evolve System, Application, Cloud and Database architectures for a multi-tenant, high-availability SaaS platform; maintain direct involvement in the product roadmap.

• Cloud & Infrastructure

  - Own cloud cost, performance and DR across two GCP regions; manage internal IT (laptops, SASE, MOM) with zero-trust controls.

• Al/ ML Enablement-

  Embed Al/ML capabilities (ASR + RAG summarization, anomaly detection) into HMIS modules; evaluate and productionise new models.

• Security, Risk & Compliance

  - Lead ISO 27001, SOC 2,HIPAA, NABH compliance; enforce DevSecOps, threat-modelling, pen-testing and vulnerability management.

• Product Documentation

  &

  SDLC-Set

  up and enforce a seamless SDLC establish and audit SOPs; ensure every service, run-book and recovery plan is documented.

• People & Culture-

  Foster a culture of innovation, collaboration and continuous improvement; keep teams motivated and jovial; coach by example on the dev f.lQQr,_

• Pre-Sales & Client Engagement-

  Partner with the sales team to design solution demos, proofs-of-concept and technical bid responses; engage directly with C-suite stakeholders at prospective hospitals to gather requirements and position the platform's value proposition.

• Stakeholder & Vendor Management-

  Translate clinical requirements into epics; present tech OKRs to the Board; manage cloud, AL and medical-device vendors.

Technical Expertise & Expectations

• Holistic Architecture Leadership

  - Shape system, application, cloud, and data architectures that stay performant, maintainable, and cost-efficient as the platform scales.

• SaaS Platform Stewardship

  - Guide the evolution of a multi-tenant, always-on health-technology product, balancing feature delivery with platform reliability.

• Hands-On Engineering-

  Stay close to the code: review pull requests, troubleshoot production issues, and mentor engineers through practical example.

• Product Partnership-

  Convert business and clinical requirements into clear technical roadmaps and measurable engineering objectives.

• Al/ ML Awareness

  - Identify pragmatic opportunities to embed data-driven and Al capabilities that enhance clinical workflows and user experience.

• Process & SDLC Ownership

  - Establish robust DevSecOps, Cl/CD, infrastructure-as-code, and documentation practices that keep releases predictable and secure.

• Security, Risk &Compliance Oversight

  - Maintain a proactive security posture, comprehensive SOPs, and continuous compliance with relevant healthcare and data-protection standards.

• Health Interoperability Standards-

  Knowledge of FHIR, DICOM, SNOMED CT, HL7, and related standards is highly desirable.

• Technology Foresight

  - Monitor emerging trends, assess their relevance, and pilot new tools or patterns that can strengthen the platform.

• Embedded Systems & Hardware Insight-

  Knowledge of firmware, loT, or medical-device hardware development is seen as a distinguishing factor.

Personal Qualities

• Ownership mentality-

  treats uptime, cost and code quality as personal responsibilities.

• Methodical planner-works

  to clear quarterly and sprint plans; avoids scope drift.

• Visible, hands-on leader-

  is present on the dev floor; white-boards solutions; joins incident calls.

• Jovial motivator-

  energies stand-ups, celebrates wins, runs hack-days.

Domain & Experience Requirements

• Proven experience in building products with 15,000 DAUs with 5 million+ transactions everyday
• 12+years engineering; 5+ years senior technology leadership (CTO, VP Eng, CIO).
• Experience in healthcare/ wellness/ fitness SaaS or medical-device integration is a plus