Chief Operating Officer (COO)

Job Description

Retail Operations Management: Oversee daily operations across all stores; drive operational efficiency and excellence. Strategic Execution: Translate the company’s vision into actionable strategies across retail, warehouse, logistics, and inventory functions. Sales & Target Achievement: Monitor and support store managers to meet monthly and annual revenue targets; implement cross-merchandising and upselling strategies. Product & Inventory Oversight: Coordinate with buying and merchandising teams to maintain optimal inventory flow, quality control, and trend alignment. Customer Experience & Service Quality: Set high standards for in-store experience and customer satisfaction across all branches. Team Leadership: Lead, mentor, and performance-manage a large team including regional managers, store managers, and backend operations staff. Process Improvement: Identify and implement tech-enabled systems for POS, stock management, and analytics to optimize efficiency. Cost Management: Ensure cost control in operations, staffing, and logistics while maintaining quality. New Store Launches: Lead planning and execution of new store openings including location planning, fit-out, staffing, and launch operations. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person