Chief Operating Officer ( COO )

Job Description

Position Overview: The Chief Operating Officer (COO) is a senior executive responsible for overseeing the daily operations, ensuring the efficient delivery of dental services, and aligning operational strategies with the organization's mission and goals. The COO ensures high-quality patient care, regulatory compliance, and operational excellence across all dental facilities. Key Responsibilities: 1. Operational Leadership: Oversee daily operations of dental clinics and facilities. Implement operational strategies to improve efficiency, patient care, and profitability. Ensure compliance with healthcare regulations, dental standards, and organizational policies. 2. Strategic Planning: Collaborate with the CEO and executive team to develop long-term strategic plans. Identify growth opportunities and develop initiatives to expand services and market reach. Monitor industry trends and adapt strategies to maintain competitive advantage. 3. Quality and Patient Care: Ensure high standards of patient care and service delivery. Implement and monitor quality improvement programs. Address patient complaints and feedback to enhance patient satisfaction. 4. Financial Management: Develop and manage the operational budget. Monitor financial performance and implement cost control measures. Oversee revenue cycle management and optimize billing processes. 5. Staff Management and Development: Lead, mentor, and develop a high-performing team of dental professionals and administrative staff. Oversee recruitment, training, and performance management. Foster a collaborative and supportive work environment. 6. Facility Management: Ensure dental clinics and facilities are well-maintained and equipped with the necessary tools and technologies. Oversee procurement of dental supplies and equipment. Ensure compliance with health and safety regulations. 7. Process Improvement: Implement process improvement initiatives to enhance operational efficiency. Utilize data and analytics to monitor performance and identify areas for improvement. Streamline workflows and implement best practices. 8. Regulatory Compliance: Ensure compliance with federal, state, and local regulations. Stay updated on changes in dental laws and regulations. Implement policies and procedures to ensure regulatory compliance. 9. Stakeholder Collaboration: Collaborate with clinical and administrative teams to align operational strategies with clinical goals. Work with external partners, vendors, and regulatory bodies. Represent the organization in professional associations and community events. Qualifications: Education: Bachelors degree in Business Administration, Healthcare Management, or a related field; MBA or advanced degree preferred. Experience: Minimum of 10 years of experience in healthcare operations with at least 5 years in a senior leadership role, preferably in the dental industry. Skills: Strong leadership and management skills. Excellent strategic planning and problem-solving abilities. In-depth knowledge of dental industry regulations and best practices. Financial acumen and budget management experience. Strong communication and interpersonal skills. Work Environment: Primarily office-based with regular visits to dental clinics and facilities. Requires participation in executive meetings and collaboration with cross-functional teams. May involve occasional travel for conferences, meetings, and site visits. Reporting: Reports to the Chief Executive Officer (CEO) or equivalent top executive. Supervises clinic managers, dental professionals, and administrative staff.