Centre manager -operations

Job Title: Centre Manager – Operations

Location: Mangalore, Karnataka.

Salary: ₹35-40k/month + Performance based incentive.

Job Overview

The Centre Manager – Operations will be responsible for the end-to-end management of the coworking space, ensuring smooth day-to-day operations, excellent member experience and efficient facility management. The role requires a blend of hospitality, operations, and business acumen.

Key Responsibilities

1. Centre Operations & Administration

-Manage daily operations of the coworking space, ensuring seamless functioning of facilities and services.

-Supervise housekeeping, security, and maintenance staff for high standards of cleanliness, safety, and upkeep.

-Ensure compliance with company policies, procedures, and statutory requirements.

-Coordinate with vendors, facility teams, and service providers for timely execution of tasks.

2. Member Experience & Client Relations

-Act as the primary point of contact for all members and resolve queries/issues promptly.

-Foster strong relationships with clients to ensure satisfaction, retention, and renewals.

-Organize community engagement activities, networking events, and client feedback sessions.

3. Business & Revenue Management

-Support sales team in achieving occupancy targets by conducting walkthroughs, handling client queries, and assisting in closures.

-Monitor billing, collections, and account reconciliation for clients.

-Track and report centre performance metrics (occupancy, revenue, costs, member satisfaction).

4. People Management

-Lead and motivate on-ground teams including front desk, operations executives, and support staff.

-Schedule shifts, delegate responsibilities, and monitor performance.

-Conduct regular training to maintain high service standards.

5. Facility & Infrastructure Management

-Oversee preventive and breakdown maintenance of the centre.

-Ensure availability of IT support, internet, utilities, and office supplies.

-Manage vendor contracts and service-level agreements (SLAs).

Key Skills & Competencies-

1-Strong leadership and people management skills.

2-Excellent communication and client-handling ability.

3-Problem-solving and conflict resolution skills.

4-Knowledge of facility management and operations.

5-Basic understanding of P&L, budgeting, and cost control.

6-Ability to multitask and work in a fast-paced environment.

Qualifications & Experience

1-Graduate/Postgraduate in Business Administration, Hospitality, or related field.

2-2-3 years of experience in operations, preferably in coworking, hospitality, retail, or facility management.

Interested candidates can share their resume at shivangi.hr@propques.com