Centre Manager

Job Title: Centre Manager
Location: Vizag
Department: Operations
Reports To: Regional Manager / Zonal Head

Job Purpose:

To manage the overall operations, service quality, staff, and administration of the Diagnostic Centre, ensuring high standards of patient care, profitability, and compliance with healthcare regulations.

Key Responsibilities:

• Operations Management
• Oversee day-to-day operations of the diagnostic centre.
• Ensure smooth functioning of front office, sample collection, reporting, and other clinical operations.
• Maintain centre hygiene, equipment functionality, and timely logistics coordination.
• Team Management
• Supervise and support staff including technicians, nurses, and front office personnel.
• Plan staff schedules, manage attendance, and resolve internal issues.
• Conduct regular training and performance reviews.
• Customer Service
• Ensure patient satisfaction through quality service delivery and minimal waiting time.
• Handle patient grievances effectively and maintain service excellence standards.
• Revenue & Cost Control
• Achieve monthly revenue targets and control operating costs.
• Monitor inventory and avoid wastage of consumables and reagents.
• Support local marketing and tie-up initiatives to increase footfall.
• Compliance & Reporting
• Ensure all SOPs, NABL/NABH guidelines, and statutory compliances are followed.
• Maintain all required records and submit timely reports to HO/management.
• Coordination
• Liaise with internal departments like HR, Finance, IT, and Logistics for operational support.
• Coordinate with referring doctors, hospitals, and corporates for business development.

Qualifications & Experience:

• Graduate or Postgraduate in Healthcare, Science, or Management.
• 4–7 years of experience in healthcare/diagnostic centre operations, with at least 1–2 years in a leadership role.
• Familiarity with diagnostic equipment, software, and basic clinical workflows.

Skills Required:

• Strong leadership and team management
• Excellent communication and interpersonal skills
• Customer-oriented approach
• Problem-solving and multitasking abilities
• Knowledge of healthcare regulations and quality standards

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person