Centre Manager

Job Summary:

We are seeking an experienced and results-driven Center Manager to lead operations at our Mobile Service Center. The ideal candidate will be responsible for managing the overall functioning of the service center—including customer service, technician coordination, inventory control, and achieving business targets.

Key Responsibilities:

• Oversee daily operations of the mobile service center and ensure smooth workflow.
• Manage a team of technicians, front desk executives, and support staff.
• Monitor service turnaround time (TAT) and ensure high-quality repairs.
• Handle customer escalations and maintain excellent customer satisfaction levels.
• Coordinate with vendors and suppliers for spare parts and materials.
• Track inventory usage, repair progress, and maintain reports.
• Drive revenue growth through upselling, cost optimization, and service excellence.
• Prepare daily/weekly MIS reports for management.
• Ensure adherence to company policies, safety standards, and operational procedures.

Requirements:

• Minimum 3–5 years of experience in managing a mobile or electronics service center.
• Strong understanding of mobile repair processes and spare parts management.
• Excellent leadership, team management, and communication skills.
• Ability to analyze data, prepare reports, and make process improvements.
• Customer-focused approach with problem-solving abilities.
• Proficient in MS Office and inventory/CRM software.

Qualifications:

• Bachelor’s Degree in Business Administration, Electronics, or related field.
• MBA preferred (not mandatory).

Benefits:

• Salary up to ₹7 LPA (based on skills and experience).
• Professional work environment.
• Career growth opportunities in a fast-growing service network.

Experience:

• Center Management: 3 years (Required)
• Mobile or Electronics Service Center: Preferred

Job Type: Full-time

Pay: ₹500,000.00 - ₹700,000.00 per month