Centre Head

Center Manager

Location: Mumbai, Maharashtra – Navi Mumbai (Kamothe, Koparkhairane, Panvel)
Department: Operations
Reports To: Cluster Head (CLH)

Job Summary

The Center Manager is responsible for the overall administration, admissions, academics, staff management, and operational excellence of the preschool center. This role demands strong leadership, sales acumen, and people management skills to ensure smooth daily operations, high-quality early childhood education, and growth in student admissions.

Key Responsibilities1. Admissions & Business Development

• Drive student admissions through proactive engagement and parent counseling.
• Achieve high conversion rates from inquiries to enrollments.
• Maintain and update admission data in the CRM and track leads.
• Conduct school tours and orientation sessions for prospective parents.
• Collaborate with the Field Sales Team for lead generation and follow-ups.

2. Academic Implementation & Student Experience

• Ensure effective implementation of Kidzonia’s curriculum for experiential learning.
• Monitor teacher performance and classroom delivery for academic excellence.
• Coordinate with the Academic Team for training and curriculum support.
• Promote structured and interactive classroom experiences.

3. Parent Relationship Management

• Build and maintain strong relationships with parents through regular communication.
• Address and resolve concerns regarding academics, safety, and operations.
• Manage communication through ERP (Kriyo) and conduct Parent-Teacher Meetings (PTMs).

4. Staff Leadership & Management

• Supervise and manage teaching and non-teaching staff (teachers, caregivers, didis).
• Conduct regular staff meetings, performance reviews, and training sessions.
• Oversee staff attendance, leave approvals, and work allocation.

5. Center Operations & Compliance

• Oversee daily operations ensuring safety, hygiene, and compliance with regulations.
• Coordinate with vendors for supplies, transport, and maintenance.
• Conduct safety audits, fire drills, and emergency training.

6. Fee Collection & Financial Management

• Achieve 100% fee collection as per targets.
• Follow up with parents for outstanding payments.
• Maintain accurate records of revenue, expenses, and petty cash.

7. Event Planning & Execution

• Plan and execute school events, celebrations, and extracurricular activities.
• Drive high parent participation and coordinate with the Marketing Team for promotions.

8. Incident Management & Conflict Resolution

• Handle and document student-related incidents as per SOP.
• Address parent complaints professionally and resolve conflicts efficiently.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person