Centre Head

JOB PROFILE Position Centre Head Location Kolkata Reports to Area Manager Category Institutional Sales Reporting Level M7 Our Purpose At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be. Our Values Commitment 2. Innovation 3. Empathy 4. Collaboration 5. Transparency About Niva Bupa Health Insurance Company Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it. Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry. Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team. Key Roles & Responsibilities Primary Role Description Daily Floor Management & Business Outcomes Be in charge of running and managing the team daily, driving expected business outcomes from the allocated Telesales center Understand all organizations products, services, procedures and guidelines and communicate same to all team members Team management authorized verifiers on timely basis Relationship Managers for the allocated centre Training & Quality rs of the partner relationship on MBHI products, processes, guidelines including soft skills to drive sales of Max Bupa Health Insurance solutions adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc) industry standards respective sector Relationship & Stakeholder management stakeholders in partner bank Preferred Skill Set policies, other business requirements (endorsements, claims etc) Telesales set up in outbound/ inbound Telesales with teams handling experience active approach in issue resolution Key Requirements – Education & Certificates  Graduate & Post Graduate (In Any Field) Key Measures of Performance – productivity, average ticket size, no. of policies of getting optimum calls/ Leads and optimum Lead conversion objectives Driving sales quality through controlling policy cancellations/ endorsements Key Requirements - Experience & Skills  Interpersonal Skills  Negotiation Skills  Product Knowledge  Problem-Solving  Customer Focus Key Functional Competencies Functional competency Beginner Intermediate Expert Convincing skills Product/Insurance Knowledge Continuous Learning Technology Proficiency Team Work Problem Solving & Analytical Skills Compliance & Regulatory Knowledge Customer Focus Comments if Any/ Add. Comp. Comments if Any/ Additional Functional Competency Behavioral Competency Behavioral competency Beginner Intermediate Expert Strategic Mindset Entrepreneurship Execution Excellence Building High Performing Teams Comments if Any Show more Show less