Central Processing Unit:TIO Scrutiny professional

About Retail Ops

Central Processing Unit handles onboarding, collaterals and logistics It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals Merchant acquiring is done through scrutiny and QC of vendor documents It also handles scrutiny of Re-KYC, minor to major conversions, creation of NCIF and Assets customers Collaterals & Logistics unit of the Bank is responsible for managing all printing and delivery of customer deliverables across Bank Key deliverables include printing and dispatch of cheque books, debit cards, credit cards etc This unit also strives for process improvement initiative of CPU The unit also takes care of debit and credit card PIN printing and also RMC of liabilities AOFThe Job holder is responsible for ascertaining the authenticity of documents provided and verify address, name and signature of the customer with provided documents, to check completeness of the AOF in all aspects and to ensure attestation of customer and branch on all photocopies provided They are also responsible for identifying the fraud documents by identifying difference in Font style/Size and layout of the certificateScrutinize all savings accounts forms within TAT and in accordance with the bank s guidelinesResponsible for processing the DCAF applications(debit card applications) received in Eforms system within TAT and ensure to achieve the target defined by team leaderScrutinize Sukanya samruddhi accounts / PPF accounts / Prepaid cards accounts in accordance with the bank s guidelinesRespond to all queries raised by the branches through mail / unidesk satisfactorily within TATMIS preparation and co-ordination with IT team for various development or system issuesQualificationsGraduate/ MBA preferredAdditional Certificate course related to Banking sectorRole ProficienciesKnowledge of banking products and servicesKnowledge of regulatory guidelines and normsGood understanding of KYC and account opening processGood communication (both verbal and written) skill in both English and the local languageOpen to work in rotational shiftsAbility to manage complex client situationsAbility to manage risk and uncertainty for self and team within a dynamic priority-setting environmentAbility to handle pressure and meet deadlines