Center Manager

Job Title: Center Manager

Location: Mumbai, Maharashtra
Organization: Utkarsh Global Foundation
Reporting To: Chief Operating Officer / CEO
Position Type: Full-time

About Utkarsh Global Foundation :

Utkarsh Global Foundation (formerly known as Utkarsh Star Mitra Mandal) is a nationwide non-profit organization committed to promoting the welfare of society. In collaboration with government bodies, we focus on various sectors including environmental protection, animal welfare, women’s education and empowerment, social justice, and disaster preparedness, with the goal of creating a better world for all living organisms and human beings.

Job Summary:

We are seeking a proactive, organized, and compassionate Center Manager to oversee daily operations at our Animal Welfare Hospital in Mumbai. The ideal candidate will be responsible for managing staff, ensuring smooth functioning of the hospital, optimizing service delivery, has financial acumen and manage the P&L, maintaining high standards of care and client satisfaction.

Key Responsibilities:

Operations & Administration:

• Supervise daily functioning of the hospital, including OPD, inpatient care, diagnostics, and emergency services.
• Ensure adherence to hospital protocols, cleanliness, and compliance with regulatory standards.
• Maintain medical inventory, equipment, and supplies efficiently.
• Manage appointment scheduling, client flow, and patient records (manual or digital).

Staff Management:

• Lead, mentor, and coordinate a team of veterinarians, technicians, administrative staff, and support staff.
• Schedule shifts and manage workforce planning to ensure 24/7 operational coverage.
• Conduct performance reviews, training sessions, and conflict resolution.

Client Relations:

• Ensure a welcoming, informative, and compassionate experience for pet owners and animal caretakers.
• Address and resolve client concerns, queries, and grievances.
• Develop community engagement initiatives and public education drives.

Finance & Budgeting:

• Monitor daily billing, cash handling, and financial reporting.
• Assist in budget planning and cost-control initiatives.Meet P&L Targets
• Coordinate with the Foundation’s finance team for audits, grants, and fundraising support.

Strategic Planning & Development:

• Identify growth opportunities, partnerships, and operational improvements.
• Assist in implementing new veterinary services, wellness programs, or outreach camps.
• Represent the hospital in stakeholder meetings, NGO forums, and local events.

Qualifications & Requirements:

• Any Graduate/Bachelor’s degree in Business Administration, Hospital Management, Veterinary Sciences, or related field. A Master’s degree is an advantage.
• Minimum 10-15 years of experience in the manufacturing(Factory Set Up) Hospital or Healthcare Facility management. Experience in animal care or veterinary settings preferred.
• Strong leadership, team management, and interpersonal skills.
• Proficient in MS Office, inventory software, and hospital management systems.
• Fluency in English, Hindi, and Marathi (preferred).

Personal Attributes:

• Passion for animal welfare and community service.
• Excellent problem-solving and organizational abilities.
• Compassionate, empathetic, and patient-centered mindset.
• Willingness to work flexible hours, including weekends or emergencies when needed.

Compensation:

• Competitive salary commensurate with experience.

Job Types: Full-time, Permanent

Work Location: In person