Center Manager

• Noida, Uttar Pradesh, India
• Permanent
• Sales
• 4 - 12 years

Center Manager

Sales Execution & Target Achievement

• Drive telesales performance to achieve monthly and quarterly sales targets.
• Work closely with telecallers to improve pitch delivery, objection handling, and closing techniques.
• Ensure adherence to sales processes and compliance standards. Performance Monitoring & Reporting
• Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, and revenue per telecaller.
• Prepare and share performance reports with the Senior Manager.
• Identify low performers and provide targeted coaching and improvement plans.

Training & Development

• Conduct regular training sessions for telecallers on sales techniques, product knowledge, and customer handling.
• Provide continuous feedback and one-on-one coaching. On-Ground Involvement
• Actively participate in floor activities by monitoring live calls and assisting team members.
• Be a role model by demonstrating strong selling skills and closing deals when required.

Customer-Centric Approach

• Ensure telecallers follow a consultative sales approach, building trust with customers.
• Address escalations promptly and ensure positive customer experiences.

Key Requirements

• Experience: Minimum 3+ years in telesales, with at least 1 year in a team leadership/managerial role.
• Proven ability to manage teams of 30–50 telecallers in a telesales environment.
• Strong people management, coaching, and motivational skills.
• Hands-on and willing to work directly on the floor with the team.
• Good analytical skills; ability to track performance metrics and improve efficiency.
• Proficiency in CRM tools and telesales processes.
• Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)
• Strong communication skills in English and regional languages.

Performance Metrics (KRA/KPI)

• Achievement of monthly sales targets for the centre.
• Lead-to-conversion ratio.
• Average revenue per telecaller.
• Call quality and compliance scores.
• Telecaller productivity and attrition rate.
• Training effectiveness and performance improvements.