As a Care Engineer in the Care Delivery Centre, you will deliver advanced technical expertise across Nokia’s Subscriber Data Management (SDM) solutions, including One-NDS, NT-HLR, Cloud HSS, UDM, and SDL. You will troubleshoot complex technical issues, perform in-depth root cause analysis, and ensure high-quality customer support through close collaboration with global teams. The role also involves contributing to emergency support, system recovery, and continuous improvement initiatives, with a strong focus on technical excellence and customer satisfaction.
How You Will Contribute And What You Will Learn
- Apply advanced analytical skills to troubleshoot challenging technical issues, identify root causes, and propose effective, innovative solutions while ensuring data security.
- Diagnose customer-reported problems and implement corrective and preventive actions in line with defined processes and quality standards.
- Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), providing timely updates through established support tools.
- Work closely with internal tiered support teams and third-party vendors to drive efficient issue resolution and service continuity.
- Support system integration, verification, installation, upgrade, and recovery activities, including participation in emergency support and rota as required.
- Provide technical inputs, mentoring, and knowledge sharing to support team capability building and continuous improvement.
Key Skills And Experience
You-Have
- Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.
- 10+ years of experience focusing on Mobile Core Networks and Subscriber Data Management (SDM) solutions, including One-NDS, NT-HLR, Cloud HSS, UDM, and SDL.
- Knowledge of telecom principles, protocols, and standards such as SS7, Diameter, TCP/UDP, M3UA, SOAP, HTTP, LDAP, RTP, and 3GPP.
- Practical experience in Linux operating systems, IP networking, and mobile core call flows.
- Experience supporting emergency operations, incident management, and system recovery scenarios.
Nice-to-Have
- Exposure to cloud and virtualization technologies, including VMware, OpenStack, Kubernetes, CBIS, CBAM, and NCS.
- Past experience with Nokia SDM solutions across system integration, verification, installation, upgrade, and lifecycle support activities.
- Familiarity with adjacent mobile core components and technologies such as Nokia Policy Controller (NPC/PCRF), Cloud Signaling Director (CSD/DRA), Aerospike DB, and 5G call flows, along with strong problem-solving and leadership capabilities.
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.Learn more about life at Nokia .
About The Business Group
In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
