Care Engineer

• As a Care Engineer in the Care Delivery Centre, you will deliver advanced technical expertise across Nokias Subscriber Data Management (SDM) solutions, including One-NDS, NT-HLR, Cloud HSS, UDM, and SDL
• You will troubleshoot complex technical issues, perform in-depth root cause analysis, and ensure high-quality customer support through close collaboration with global teams
• The role also involves contributing to emergency support, system recovery, and continuous improvement initiatives, with a strong focus on technical excellence and customer satisfaction

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Apply advanced analytical skills to troubleshoot challenging technical issues, identify root causes, and propose effective, innovative solutions while ensuring data security.
• Diagnose customer-reported problems and implement corrective and preventive actions in line with defined processes and quality standards.
• Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), providing timely updates through established support tools.
• Work closely with internal tiered support teams and third-party vendors to drive efficient issue resolution and service continuity.
• Support system integration, verification, installation, upgrade, and recovery activities, including participation in emergency support and rota as required.
• Provide technical inputs, mentoring, and knowledge sharing to support team capability building and continuous improvement.

Qualifications

You-Have

• Bachelors degree in Telecommunications, Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.
• 10+ years of experience focusing on Mobile Core Networks and Subscriber Data Management (SDM) solutions, including One-NDS, NT-HLR, Cloud HSS, UDM, and SDL.
• Knowledge of telecom principles, protocols, and standards such as SS7, Diameter, TCP/UDP, M3UA, SOAP, HTTP, LDAP, RTP, and 3GPP.
• Practical experience in Linux operating systems, IP networking, and mobile core call flows.
• Experience supporting emergency operations, incident management, and system recovery scenarios.

Nice-to-Have

• Exposure to cloud and virtualization technologies, including VMware, OpenStack, Kubernetes, CBIS, CBAM, and NCS.
• Past experience with Nokia SDM solutions across system integration, verification, installation, upgrade, and lifecycle support activities.
• Familiarity with adjacent mobile core components and technologies such as Nokia Policy Controller (NPC/PCRF), Cloud Signaling Director (CSD/DRA), Aerospike DB, and 5G call flows, along with strong problem-solving and leadership capabilities.