Call Quality Auditor

As a Sales Quality Assurance Analyst, you will be responsible for monitoring and evaluating sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. You will score and document QA assessments, providing feedback and recommendations to sales team members for continuous improvement. Collaboration with Team Leads/Managers to establish quality standards, scripts, and benchmarks will be a key aspect of your role. Additionally, you will support in creating and delivering training sessions based on QA findings, analyzing quality score trends, and reporting key insights to stakeholders. Your role will also involve ensuring CRM hygiene and data accuracy, identifying gaps or inconsistencies, and assisting in refining quality checklists, sales scripts, and SOPs to align with best practices. Participation in calibration sessions to maintain consistency in quality scoring will be essential. To be successful in this role, you should have a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in Sales QA, Customer Support QA, or Sales Operations. A strong understanding of inside sales, telesales, or B2C/B2B sales processes is required. Excellent listening, communication, and feedback skills are essential, along with a detail-oriented approach and strong analytical abilities. Proficiency in CRM tools such as Salesforce, Zoho, HubSpot, and MS Excel/Google Sheets is expected. Familiarity with call recording or QA software would be advantageous. Preferred qualifications for this role include experience in EdTech, FinTech, or high-volume sales environments, knowledge of sales compliance frameworks or customer experience principles, and exposure to tools like Gong, Observe.AI, or Freshdesk. Additionally, a certification in quality, sales enablement, or soft skills training would be considered a bonus.,