3 Sales Qa Jobs

Job Description:- Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance) Job profile: Performs call monitoring and provides trend data to management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: 1+ year of call BPO Customer care & Sales experience, preferably in BFSI/NBFC. Experience into BFSI/NBFC BPO experience will be added benefit. Excellent oral, written and interpersonal communication skills. Exceptional listening and analytical skills. Intermediate level of knowledge/expertise with software (Word and Excel). Strong knowledge of customer care processes and techniques. Demonstrated ability to work well in a team environment. Dedication to providing exceptional customer service Salary: Negotiable based on last CTC Dayshift with Weekly Offs. Quality Assurance Analyst ( QA ) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. ... Prepares and analyzes internal and external quality reports for management staff review. • Perform other duties as assigned The primary task of the quality analyst is call monitoring and providing actionable insight. Through call monitoring, a QA analyst will gather information to help improve agent performance in the call center. As he or she monitors the call, they have an evaluation form that will be used to capture the information. Calibration sessions are required to ensure that all key departments are calibrated on what constitutes a quality call. These sessions are an opportunity to discuss issues and trends as well as cover any new material.

As a Sales Quality Assurance Analyst, you will be responsible for monitoring and evaluating sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. You will score and document QA assessments, providing feedback and recommendations to sales team members for continuous improvement. Collaboration with Team Leads/Managers to establish quality standards, scripts, and benchmarks will be a key aspect of your role. Additionally, you will support in creating and delivering training sessions based on QA findings, analyzing quality score trends, and reporting key insights to stakeholders. Your role will also involve ensuring CRM hygiene and data accuracy, identifying gaps or inconsistencies, and assisting in refining quality checklists, sales scripts, and SOPs to align with best practices. Participation in calibration sessions to maintain consistency in quality scoring will be essential. To be successful in this role, you should have a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in Sales QA, Customer Support QA, or Sales Operations. A strong understanding of inside sales, telesales, or B2C/B2B sales processes is required. Excellent listening, communication, and feedback skills are essential, along with a detail-oriented approach and strong analytical abilities. Proficiency in CRM tools such as Salesforce, Zoho, HubSpot, and MS Excel/Google Sheets is expected. Familiarity with call recording or QA software would be advantageous. Preferred qualifications for this role include experience in EdTech, FinTech, or high-volume sales environments, knowledge of sales compliance frameworks or customer experience principles, and exposure to tools like Gong, Observe.AI, or Freshdesk. Additionally, a certification in quality, sales enablement, or soft skills training would be considered a bonus.,

As a Sales Quality Assurance Specialist, your main responsibilities will involve monitoring and evaluating sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. You will be tasked with scoring and documenting QA assessments, identifying areas of improvement and excellence, and providing constructive feedback and recommendations to sales team members to enhance communication and process effectiveness. Additionally, you will collaborate with Team Leads/Managers to develop quality standards, scripts, and benchmarks, as well as support in designing and delivering training or coaching sessions based on QA findings. Your role will also entail analyzing trends in quality scores, reporting key metrics and insights to stakeholders, ensuring CRM hygiene and data accuracy, and assisting in refining quality checklists, sales scripts, and SOPs to reflect best practices. Participation in calibration sessions to maintain consistency in quality scoring will also be expected. To be successful in this role, you should hold a Bachelor's degree in Business, Communications, or a related field and have at least 3 years of experience in Sales QA, Customer Support QA, or Sales Operations. A strong understanding of inside sales, telesales, or B2C/B2B sales processes is essential, along with excellent listening, communication, and feedback skills. Being detail-oriented with strong analytical and documentation abilities is crucial for this position. Proficiency in CRM tools such as Salesforce, Zoho, HubSpot, and MS Excel/Google Sheets is required, and familiarity with call recording or QA software is considered a plus. Preferred qualifications for this role include experience in EdTech, FinTech, or high-volume sales environments, knowledge of sales compliance frameworks or customer experience principles, and exposure to tools like Gong, Observe.AI, or Freshdesk. Additionally, certification in quality, sales enablement, or soft skills training would be beneficial in this position.,