11 Call Recording Jobs

As a part of your duties, you will be responsible for checking the client's calendar to identify scheduled investor calls. This task accounts for 5% of your role. Subsequently, you will proceed to register for the investor calls, which constitutes 10% of your responsibilities. Your primary task will involve joining the scheduled investor calls and recording them using the designated tools. This key duty holds a significant weightage of 50% in your role. Following the call, you will be required to upload the recorded calls onto the client's portal, which is allocated 5% of your time. Additionally, part of your responsibilities will include transcribing the recorded calls using Audacity software, with a weightage of 10% attached to this task. Finally, you will be responsible for matching the recorded calls with the transcribed versions, which accounts for 20% of your role. Overall, your role will encompass various tasks related to managing and documenting investor calls efficiently and accurately.,

Title: Application Consultant Job Description: The Application Consultant is responsible for providing professional, creative, energetic and thorough experience for internal and external customers of Verint. The role is responsible for consulting customers both in person and virtually and delivery of training for multiple Verint solutions. Educational Qualifications: An undergraduate degree in computer science, engineering, or a similar discipline. Experience with Verint applications Good understanding of contact center telephony environments Consulting experiencing with customers Proven ability to gain consensus of others, proven leadership skills Principal Duties and Essential Responsibilities: Maintain fluency with Verint Applications. Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry. Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology. Provide best practice, optimization and assessment consulting. Work together with others within Verint as part of the deployment process but also to help troubleshooting as subject matter experts. Schedule and organize events related to the Application consultancy. Introduce, configure, and train assigned customers to Verint Applications and onboard them so that their engagement is robust and primed for ongoing satisfaction, retention, and renewal. Configure, review, and test configuration and usage of Verint Applications. Create, review, and update documentation. Provide regular updates to customers with progress. Collaborate with appropriate team members as part of the deployment process but also to help troubleshooting as subject matter experts. Provide thorough and complete documentation of the consultancy events and results. Perform administrative tasks such as but not limited to timely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines. Deliver Instructor Led Training to our customers for Verint solutions. Other responsibilities as assigned by management. Minimum Requirements: An understanding of Workforce Management and/or Quality Monitoring solutions. Bachelors degree in related field or equivalent work experience. Minimum of 3-5 years of industry experience Ability to work both independently and as part of a team during the implementation process. Consulting experience translating model and business process knowledge to clients Proven experience demonstrating to clients on Enterprise software solutions Working knowledge of large scale, Windows and web based, enterprise application solutions (i.e. Call Recording, CRM, Analytics solutions) Ability to effectively structure, organize and deliver consultative solution sessions, requirements discovery/refinement engagements and workshops to key users at a management, director, and end user level. Ability to manage multiple projects and tasks to completion with minimal supervision. Excellent verbal and written communications skills. Self-motivated team player. Show more Show less

Sales - SAAS Sales & Tech Sales exp with full time MBA – Sales from Tier 1 or 2 B schools Sales Strategies Sales Insights to be provided to Sales representative SAAS Sales, Customer Success, Customer Relationship Management Infosys, TCS, HCL Pre Sales and Post Sales – Envolvement, Solutioning Sales Enablement, Analysis, Research Excellent Communication Skills

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA is committed to making a difference to clients and society. The workplace embraces diversity and inclusion, offering a space where you can grow, belong, and thrive. As the Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, your primary responsibility is to provide a professional first-line remote and/or onsite technical support and field engineering service to clients. This entry-level engineering role involves proactively identifying and resolving technical incidents and problems through pre-emptive service incident and resolution activities. Your key responsibilities include ensuring the assigned infrastructure at the client site is configured, installed, tested, and operational. You will also install and configure software according to client requirements, identify problems and errors, and liaise with stakeholders to expedite diagnosis and resolution. Additionally, you will investigate support calls, identify root causes of incidents, respond to alerts, and escalate when necessary. To excel in this role, you should possess good communication skills, both verbal and written, and the ability to plan activities well in advance while adapting to changing circumstances. Maintaining a positive outlook at work, working well under pressure, and prioritizing the client experience are essential attributes for success in this position. Academic qualifications required for this role include a Bachelor's degree or equivalent in Information Technology or Computing, as well as associate level certifications in Data Centre and Networking technologies. Entry-level experience in Collaboration technologies and technical support, as well as an understanding of Network routing and switching, are also necessary. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team in more than 50 countries and a robust partner ecosystem, NTT DATA invests in R&D to support organizations and society in the digital future. As an Equal Opportunity Employer, NTT DATA values diversity and inclusivity in the workplace.,

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will be responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your role involves proactively identifying and resolving technical incidents and problems, ensuring all requests and resolution incidents meet Service Level Agreement (SLA) conditions. You will be tasked with managing standard and low complexity incidents, conducting routine tasks, and using readily available information to follow standard practices and procedures. Additionally, you will be required to configure, install, test, and ensure the operational functionality of the assigned infrastructure at client sites, as well as install and configure software according to client requirements. Key Responsibilities: - Configuring, installing, testing, and ensuring operational functionality of client infrastructure. - Installing and configuring software as per client requirements. - Identifying problems and errors, logging incidents, and liaising with stakeholders for diagnosis and resolution. - Investigating and identifying root causes of incidents and problems. - Responding to alerts, escalating unresolved issues, and updating incidents with progress details. - Ensuring efficient resolution of incidents and requests and tracking configuration changes. - Investigating system problems, assisting with remedies, and providing technical support to clients. - Reporting and escalating issues to third-party vendors if necessary. You should possess good communication skills, the ability to plan and adapt to changing circumstances, maintain a positive outlook, work well under pressure, and prioritize client satisfaction. Academic qualifications include a Bachelor's degree in Information Technology or Computing, along with associate level certifications in Data Centre and Networking technologies. Required Experience: - Entry-level experience in Collaboration and technical support. - Experience in diagnosis, troubleshooting, and providing remote support in Collaboration technologies. - Understanding of Cisco product stack, SBC's, and network routing and switching. This role will require on-site working and offers the opportunity to be part of NTT DATA, a trusted global innovator committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we invest significantly in R&D to support organizations in their digital transformation journey. Join us in shaping the digital future and becoming a part of our diverse global team. NTT DATA is proud to be an Equal Opportunity Employer.,

As a Sales Quality Assurance Specialist, your main responsibilities will involve monitoring and evaluating sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. You will be tasked with scoring and documenting QA assessments, identifying areas of improvement and excellence, and providing constructive feedback and recommendations to sales team members to enhance communication and process effectiveness. Additionally, you will collaborate with Team Leads/Managers to develop quality standards, scripts, and benchmarks, as well as support in designing and delivering training or coaching sessions based on QA findings. Your role will also entail analyzing trends in quality scores, reporting key metrics and insights to stakeholders, ensuring CRM hygiene and data accuracy, and assisting in refining quality checklists, sales scripts, and SOPs to reflect best practices. Participation in calibration sessions to maintain consistency in quality scoring will also be expected. To be successful in this role, you should hold a Bachelor's degree in Business, Communications, or a related field and have at least 3 years of experience in Sales QA, Customer Support QA, or Sales Operations. A strong understanding of inside sales, telesales, or B2C/B2B sales processes is essential, along with excellent listening, communication, and feedback skills. Being detail-oriented with strong analytical and documentation abilities is crucial for this position. Proficiency in CRM tools such as Salesforce, Zoho, HubSpot, and MS Excel/Google Sheets is required, and familiarity with call recording or QA software is considered a plus. Preferred qualifications for this role include experience in EdTech, FinTech, or high-volume sales environments, knowledge of sales compliance frameworks or customer experience principles, and exposure to tools like Gong, Observe.AI, or Freshdesk. Additionally, certification in quality, sales enablement, or soft skills training would be beneficial in this position.,

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will play a crucial role in providing professional first-line remote and/or onsite technical support to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. By managing incidents and following through to effective resolutions, you will contribute to maintaining zero missed Service Level Agreement (SLA) conditions. Your day-to-day tasks will include managing standard and low complexity incidents, conducting routine tasks following standard practices, and ensuring the efficient resolution of incidents and requests. You will be responsible for configuring, installing, testing, and ensuring the operational status of assigned infrastructure at client sites. Additionally, you will install and configure software solutions based on client requirements and identify root causes of incidents and problems by following knowledge articles. Key Responsibilities: - Configuration, installation, testing, and operational maintenance of client infrastructure - Installation and configuration of software solutions as per client requirements - Proactively identifying and logging incidents with necessary details - Collaborating with stakeholders to expedite diagnosis and resolution of errors and problems - Investigating support calls, identifying root causes, and escalating when necessary - Updating incident progress and resolution details in a timely manner - Tracking, logging, and reporting on configuration items and changes - Investigating system problems and assisting with remedies and preventative measures - Providing first-line remote and onsite technical support to clients - Reporting and escalating issues to third-party vendors when required - Following handover procedures for shift changes to ensure service continuity Knowledge and Attributes: - Strong communication skills, both verbal and written - Effective planning and adaptation to changing circumstances - Positive outlook, ability to work well under pressure, and willingness to put in extra hours when necessary - Active listening techniques and client-centric approach - Ability to maintain a positive client experience throughout interactions Academic Qualifications and Certifications: - Bachelor's degree in Information Technology or Computing or related field - Associate level certification in Data Centre technologies (e.g., CCNA) - Associate level certification in Networking technologies (e.g., CCNA, JNCIA) - Collaboration certifications such as CCNA, Microsoft Voice, and Webex Calling Required Experience: - Entry-level experience in Collaboration technologies - Technical support experience to clients - Diagnosis and troubleshooting experience - Remote support in Collaboration technologies - Understanding of relevant technologies (Cisco, SBCs, Webex calling, etc.) - Basic knowledge of Network routing and switching Workplace type: On-site Working Join NTT DATA, a global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. As part of the NTT Group, we invest significantly in R&D to drive digital transformation and sustainability. With diverse experts worldwide and a robust partner ecosystem, we offer consulting, data, AI solutions, and infrastructure services to move organizations confidently into the digital future. At NTT DATA, we value diversity and are dedicated to creating equal opportunities for all.,

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. You will be part of a renowned organization known for its technical excellence, leading innovations, and its commitment to making a difference to clients and society. At NTT DATA, diversity and inclusion are embraced, creating a workplace where you can grow, belong, and thrive. Your day at NTT DATA As the Cross Technology Service Delivery Field Support Engineer (L1), you will be in an entry-level engineering role responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. You will be focused on ensuring all requests, process events, and resolution incidents meet Service Level Agreement (SLA) conditions without any misses. As a Cross Technology Service Delivery Field Support Engineer (L1), you will manage standard and low complexity incidents, perform routine tasks, and adhere to standard practices and procedures. What You'll Be Doing Key Responsibilities: - Configuring, installing, testing, and ensuring operational readiness of assigned infrastructure at client sites. - Installing and configuring software as per client requirements. - Proactively identifying problems and errors, logging incidents with necessary detail, and collaborating with stakeholders for timely issue resolution. - Investigating and identifying root causes of incidents and problems, escalating to L2 Field Engineer when necessary. - Updating incident progress and resolution details promptly using the required platform. - Applying tools, techniques, and processes to track, log, report, and correct configuration items, components, and changes. - Investigating system, process, and service problems, assisting in implementing remedies and preventative measures. - Providing first-line remote and onsite technical support as well as field engineering services to clients. - Reporting and escalating issues to 3rd party vendors when required. - Following handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: - Excellent communication skills, both verbal and written. - Ability to plan activities and projects in advance, considering possible changing circumstances. - Maintaining a positive outlook at work and working effectively under pressure. - Willingness to work hard and put in extra hours when necessary. - Active listening skills to understand client requirements and create positive client experiences. - Adaptability to changing circumstances and prioritizing client needs throughout interactions. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology or Computing. - Associate level certifications in Data Centre technologies (e.g., CCNA (DC)), Networking technologies (e.g., CCNA, JNCIA), and Collaboration technologies (e.g., Microsoft Voice certification). - Collaboration certifications such as CCNA, Microsoft Voice certification (MS700 & MS720), and Webex Calling certification. Required Experience: - Entry-level experience in Collaboration technologies like Call managers, Voice Gateways, and IP Telephony. - Experience in technical support, diagnosis, and troubleshooting. - Experience providing remote support in Collaboration technologies. - Understanding of relevant technologies such as Cisco products, SBC's, CUBE's, and Network routing and switching. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate and transform for long-term success, NTT DATA invests significantly in R&D each year. With experts in over 50 countries and a strong partner ecosystem, NTT DATA offers a range of services including consulting, data and artificial intelligence, and digital infrastructure solutions. As a Global Top Employer, NTT DATA values diversity and is dedicated to creating a sustainable digital future for organizations and society.,

Your day at NTT DATA The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures. What youll be doing Key Responsibilities: Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensures that any software that is part of the solution is installed and configured according to client requirements. Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. Ensures the efficient and comprehensive resolution of incidents and requests. Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. Provide sfirst line remote and onsite technical support to clients. Provides first line field engineering services to clients. Reports and escalates issues to 3rd party vendors if necessary. Follows the required handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: Good communicate skills, both verbal and written Ability to plan activities and projects well in advance, and take into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- ExCCNA (DC) etc. Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous. Required Experience: Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Collaboration technologies. Entry level experience in relevant technology (Cisco and its product stack, SBCs such as AudioCodes and Oracle, CUBEs, Webex calling etc.). Entry level understanding of Network routing and switching.

Responsibilities: • Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including • Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler • development • Working closely with other engineers to troubleshoot and resolve complex problems (some after- • hours and on-call work required) • Providing thought leadership and help develop telephony best practices and preferred methods • Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS • Researching, evaluating, and recommending architectural improvements and new technologies • Identifying and proposing strategies around technical problems affecting team, communicates • standards and gets buy-in on solutions • Understand ITIL concepts and how to apply them effectively in the enterprise • Have a thorough, working knowledge of the Agile project management paradigm • Recognizing the importance of and being able to generate excellent documentation and diagrams • Engaging in active listening and have effective written and verbal communication skills • Demonstrating a proven ability to learn and grow through self-study • Acting as a collaborative service provider to our internal and external customers • Providing mentorship to junior team members and leading by example • Thinking Enterprise” and understand that every delivered solution must be consistent, redundant, • standards compliant, well monitored, and thoroughly documented • Supporting a large (>1000 employee), fast-paced, always-on, enterprise technology organization Requirements: • 5+ years of practical, hands-on experience maintaining large (250 agents plus), multi-site, • complex contact center environments • 2+ years experience with Genesys Pure Cloud, both administrative and development tasks • Experience supporting call center technology is a must! E.g., Dialer, ACD, Call Recording, • Wallboards • Experience with omnichannel contact center technologies (Email, Chat, SMS etc.) • Proven experience supporting contact center solutions and knowledge of best practices • Experience working with carrier technologies is a plus. E.g., PRI/OC3/12/48, configuring trunk • groups, troubleshooting line cards, and similar work • Familiarity with ServiceNow or other similar CMS / SKMS • Genesys certifications: ICCS, ICCE, ICDE, Cloud Certified Professional, Cloud Certified • Developer • Bachelor’s degree in an information technology related field or equivalent work experience

5+ years of Implementation & Support exp. of Verint Call Recording. Exp. in Integrate & troubleshoot Verint to record calls with Cisco CUCM, Cisco UCCE/PCCE & Avaya. Verint WFO Installation and Support Provide L2/L3 support for Verint WFO, WFM etc.