21 Call Recording Jobs

As a QA Engineer at Carelon Global Solutions India, you will be responsible for enhancing, supporting, and managing the in-house testing process and driving the migration activity to the cloud. Your key responsibilities will include: - Performing End to End Testing of contact center workflows in both English and Spanish - Having software quality assurance/technical testing experience in Voice/Contact Center technologies like Genesys, IVR, CTI, Softphone, and Call Recording - Hands-on experience in testing Genesys call routing, CTI/custom softphone applications, and IVRs validation - Developing manual and automation test scripts with Cyara - Extensive experience in using Cyara features like D...

Job Title: Contact Center Solutions Engineer Location: Chennai Work Type: Hybrid Exp: 5 to 15 Years Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet Position Description: The Contact Center Solutions Engineer role is a pivotal position responsible for ensuring the reliability, performance, and innovation of enterprise-wide contact center technologies. The ideal candidate will posses...

Overview TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet Job Title: Network Engineering Senior Engineer Location: Chennai Work Type: Hybrid Position Description The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. T...

As a Testing Engineer at Wipro, you will be responsible for performing functional, integration, regression, and UAT Testing for Genesys Cloud Contact Center solutions. Your key responsibilities will include: - Validating and testing routing strategies, call flows, IVR, Chatbots, and Digital channels within Genesys Cloud. - Working with Genesys cloud admin console to configure, test, and troubleshoot Contact center features. - Supporting test planning, test case design, test data creation, and execution. - Identifying, documenting, and tracking defects using tools like JIRA / ALM. - Collaborating with developers, business analysts, and administrators to ensure defects are resolved and reteste...

Role Overview: As a Senior Engineer at Assurant, you will be a key member of the Quality Management team, responsible for ensuring platform stability, providing architectural input for on-prem and cloud environments, and delivering Tier 3 escalation support for a suite of enterprise voice and analytics platforms. Your deep technical expertise, troubleshooting capabilities, and communication skills will be crucial in supporting platform operations and collaborating effectively with internal and external stakeholders. This position is based in Bangalore/Hyderabad at the India location. Key Responsibilities: - Provide Tier 3 support for various applications including NICE Call Recording Applica...

Hiring Appointment Setter Executive (WFH). Call leads, set Zoom/office appointments, manage follow-ups. Female preferred, 12th pass+, fluent in Bengali/Hindi/English. Salary up to 20K + incentives. Apply now! Annual bonus Sales incentives Performance bonus Referral bonus Mobile bill reimbursements Provident fund Job/soft skill training Accidental insurance Work from home Cafeteria

We are seeking an experienced Dialer Engineer with 3-5 years of expertise in VoIP & Dialer System, focusing on constructing, customizing, and enhancing dialer platforms for large-scale contact center solutions. The perfect candidate will possess profound knowledge in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio, coupled with practical experience in integrating CPaaS and Telephony APIs. Your responsibilities will include installing, configuring, and tailoring Vicidial / GoAutoDial / other dialer systems, managing and optimizing Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services, implementing and refining Predictive Dialer, Auto Dialer, IVR, and Call Routin...

Job Profile:- We are looking for an experienced Dialer Engineer with 3-5 Years of experience in VoIP & Dialer System , who specializes in building, customizing, and optimizing dialer platforms for large-scale contact center solutions. The ideal candidate should have strong expertise in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio , along with hands-on experience in integrating CPaaS and Telephony APIs . Typical work week looks like:- Install, configure, and customize Vicidial / GoAutoDial / other dialer systems Manage and optimize Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services Implement and fine-tune Predictive Dialer, Auto Dialer, IVR, and Call Routi...

In this role, you will be required to build and develop advanced analytics capabilities and assets/accelerators. You will be responsible for all aspects of end-to-end Workforce Management capability creation, including Operations (forecasting, capacity planning, staffing, scheduling, real-time monitoring, and operations management reporting and analysis), Software Configuration, as well as Insight generation. It will be your responsibility to build and update Standard Operating Procedures (SOPs) for Workforce Management with appropriate participation from multiple Operations and Analytics teams. You will need to develop a forecasting, capacity planning, and scheduling strategy and framework ...

As a Sales Quality Assurance Analyst, you will be responsible for monitoring and evaluating sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. You will score and document QA assessments, providing feedback and recommendations to sales team members for continuous improvement. Collaboration with Team Leads/Managers to establish quality standards, scripts, and benchmarks will be a key aspect of your role. Additionally, you will support in creating and delivering training sessions based on QA findings, analyzing quality score trends, and reporting key insights to stakeholders. Your role will also involve ensuring CRM hygiene and ...

As a part of your duties, you will be responsible for checking the client's calendar to identify scheduled investor calls. This task accounts for 5% of your role. Subsequently, you will proceed to register for the investor calls, which constitutes 10% of your responsibilities. Your primary task will involve joining the scheduled investor calls and recording them using the designated tools. This key duty holds a significant weightage of 50% in your role. Following the call, you will be required to upload the recorded calls onto the client's portal, which is allocated 5% of your time. Additionally, part of your responsibilities will include transcribing the recorded calls using Audacity softwa...

Title: Application Consultant Job Description: The Application Consultant is responsible for providing professional, creative, energetic and thorough experience for internal and external customers of Verint. The role is responsible for consulting customers both in person and virtually and delivery of training for multiple Verint solutions. Educational Qualifications: An undergraduate degree in computer science, engineering, or a similar discipline. Experience with Verint applications Good understanding of contact center telephony environments Consulting experiencing with customers Proven ability to gain consensus of others, proven leadership skills Principal Duties and Essential Responsibili...

Sales - SAAS Sales & Tech Sales exp with full time MBA – Sales from Tier 1 or 2 B schools Sales Strategies Sales Insights to be provided to Sales representative SAAS Sales, Customer Success, Customer Relationship Management Infosys, TCS, HCL Pre Sales and Post Sales – Envolvement, Solutioning Sales Enablement, Analysis, Research Excellent Communication Skills

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA is committed to making a difference to clients and society. The workplace embraces diversity and inclusion, offering a space where you can grow, belong, and thrive. As the Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, your primary responsibility is to provide a professional first-line remote and/or onsite technical support and field engineering service to clients. This entry-level engineering role involves proactively identifying and resolving technical incidents and problems through pre-emptive service incident and resolution act...

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will be responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your role involves proactively identifying and resolving technical incidents and problems, ensuring all requests and resolution incidents meet Service Level Agreement (SLA) conditions. You will be tasked with managing standard and low complexity incidents, conducting routine tasks, and using readily available information to follow standard practices and procedures. Additionally, you will be required to configure, install, test, and ensure the operational functionality of ...

As a Sales Quality Assurance Specialist, your main responsibilities will involve monitoring and evaluating sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. You will be tasked with scoring and documenting QA assessments, identifying areas of improvement and excellence, and providing constructive feedback and recommendations to sales team members to enhance communication and process effectiveness. Additionally, you will collaborate with Team Leads/Managers to develop quality standards, scripts, and benchmarks, as well as support in designing and delivering training or coaching sessions based on QA findings. Your role will als...

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will play a crucial role in providing professional first-line remote and/or onsite technical support to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. By managing incidents and following through to effective resolutions, you will contribute to maintaining zero missed Service Level Agreement (SLA) conditions. Your day-to-day tasks will include managing standard and low complexity incidents, conducting routine tasks following standard practices, and ensuring the efficient resolution of incidents and req...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. You will be part of a renowned organization known for its technical excellence, leading innovations, and its commitment to making a difference to clients and society. At NTT DATA, diversity and inclusion are embraced, creating a workplace where you can grow, belong, and thrive. Your day at NTT DATA As the Cross Technology Service Delivery Field Support Engineer (L1), you will be in an entry-level engineering role responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your primary responsibility will be to proactively iden...

Your day at NTT DATA The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service...

Responsibilities: • Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including • Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler • development • Working closely with other engineers to troubleshoot and resolve complex problems (some after- • hours and on-call work required) • Providing thought leadership and help develop telephony best practices and preferred methods • Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS • Researching, evaluating, and recommending architectural improvements and new technologies • Identifying and proposing strategies around technical problems affecting te...

5+ years of Implementation & Support exp. of Verint Call Recording. Exp. in Integrate & troubleshoot Verint to record calls with Cisco CUCM, Cisco UCCE/PCCE & Avaya. Verint WFO Installation and Support Provide L2/L3 support for Verint WFO, WFM etc.