2.0 - 4.0 years

0 Lacs

mumbai, maharashtra, india

On-site

We're hiring || Senior Manager Quality || Mumbai Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality deviations and develop corrective action plans Client & Stakeholder Management (3rd Party Client Management) Experience with Six Sigma, COPC or Lead Methodologies Minimum - Green Belt Certified In a leadership/managerial role for at least 2 years Strong Knowledge of QA Tools, call center metrics Proficient in PowerPoint and QA Software S...

Posted 4 days ago

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Call Quality Auditor UniAcco

13.0 - 17.0 years

0 Lacs

maharashtra

On-site

As a Sales Quality Assurance Analyst, you will be responsible for monitoring and evaluating sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. You will score and document QA assessments, providing feedback and recommendations to sales team members for continuous improvement. Collaboration with Team Leads/Managers to establish quality standards, scripts, and benchmarks will be a key aspect of your role. Additionally, you will support in creating and delivering training sessions based on QA findings, analyzing quality score trends, and reporting key insights to stakeholders. Your role will also involve ensuring CRM hygiene and ...

Posted 2 months ago

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Quality Control Analyst UniAcco

13.0 - 17.0 years

0 Lacs

maharashtra

On-site

As a Sales Quality Assurance Specialist, your main responsibilities will involve monitoring and evaluating sales calls, emails, and CRM entries to ensure adherence to scripts, communication quality, compliance, and accuracy. You will be tasked with scoring and documenting QA assessments, identifying areas of improvement and excellence, and providing constructive feedback and recommendations to sales team members to enhance communication and process effectiveness. Additionally, you will collaborate with Team Leads/Managers to develop quality standards, scripts, and benchmarks, as well as support in designing and delivering training or coaching sessions based on QA findings. Your role will als...

Posted 3 months ago

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