Call Center Manager

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Job Summary:

Ascenturi (formerly Sales Match), a rapidly growing recruitment and staffing company, is building a brand-new virtual call center division. With over 50 remote team members globally and plans to scale this new department to 40+ people in the next 3 months, we’re looking for a Remote Call Center Manager to lead, coach, and grow our appointment setting team.

This is a unique opportunity to step into a leadership role early, work with U.S.-based sales and training leaders, and help shape the systems and team culture from the ground up.

What You’ll Do:

• Oversee and support a team of outbound call center agents and appointment setters.
• Monitor daily call activity, booking rates, and team KPIs via our CRM and call tools.
• Provide coaching, feedback, and performance improvement support.
• Help design and optimize scripts, call flows, and onboarding materials.
• Collaborate with leadership to scale the department quickly and efficiently.
• Conduct regular team meetings, 1-on-1s, and quality checks.

Requirements:

• 1+ year experience managing a call center, BPO, or outbound team.
• Excellent leadership and communication skills in English.
• Deep understanding of outbound calling, appointment setting, or telesales.
• Ability to coach teams remotely and drive consistent results.
• Tech-savvy with CRM or dialer experience.
• High level of accountability, ownership, and structure.

Why Join Us:

• 100% remote role – manage from anywhere.
• Work with U.S.-based executives and sales trainers.
• Play a key role in a high-growth startup environment.
• Help shape a call center culture from day one.
• Long-term leadership path in a growing company.