Answering incoming calls promptly and professionally
Providing excellent customer service by addressing customer inquiries and resolving issues in a timely manner
Using scripted responses and guidelines to handle common customer issues effectively
Escalating complex or unresolved issues to the appropriate department or supervisor
Making outbound calls to follow up on customer inquiries, conduct surveys, or promote products/services
Maintaining accurate records of customer interactions and transactions using the company's CRM system
Meeting or exceeding performance targets, including call handling time, customer satisfaction, and sales targets
Staying up-to-date with product knowledge and company policies to provide accurate information to customers
Collaborating with team members and other departments to improve overall customer satisfaction and service quality
Adhering to all company policies, procedures, and compliance regulations

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Should possess good communication skills in English and Kannada

Should be ready to work in shift timings

Resident in and around Marathahalli, Bangalore preferred

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Call Center Executive