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2.0 - 7.0 years
8 - 12 Lacs
Bengaluru
Work from Office
The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team. Qualification Experience:4-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute
Posted 4 days ago
4.0 - 8.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Job Title - (Nice cxone) + (Level 9- Consultant) +( S&C GN) Management Level: 9-Team Lead/Consultant Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Nice cxone, contact center, nice, cxone Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 4-8 years Educational Qualification: Engineering Degree or MBA from a tier 1 institute
Posted 4 days ago
2.0 - 7.0 years
5 - 10 Lacs
Bengaluru
Work from Office
The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team.Qualification Experience:Minimum 2 year(s) of experience is required Educational Qualification:Engineering Degree or MBA from a tier 1 institute
Posted 4 days ago
1.0 - 5.0 years
2 - 5 Lacs
Kolkata, New Delhi, Pune
Work from Office
Execute customer tooled up trials within specified time and as per the committed terms Prepare Trial data, Photo album of the trials conducted. Attend customer complaints Visit customer for tooled up trials, Productivity improvement exercises, programming tooling support Operation training Coordinate with HO Application Engineering team, for Work out on inquiries received from Marketing in the form of feasibility study, competitive time estimation, and tooled up proposal within stipulated time. (Need based) Responsibilities Accountabilities: To study the drawings at Customer end and evaluate its worth to our HO application team for preparing the tooled up offer To discuss with Customer on the tooled up offer and leverage for the tooled up Order conversion To conduct the trials at customer end in Co-ordination with HO team To attend the application related Complaints from the Customer To Provide training to our customers- First time buyers on optimum Machine usage Receive and study the customer enquiries. Prepare tooled up offer for customer with in stipulated time Based on the component, decide the appropriate process for parts machining Decide the work holding method and type based on the job nature Select the proper cutting tools and holders depending on the job material and profile Work out optimal time cycle time as per customer expectation. Prepare time sheet Develop part programs Expertise in Lathes and machining center operating knowledge Prove out the jobs on respective machine Prepare Final trial report and record the report in database Prove out the tooled up machines during commission / customer visits as per our order commitment
Posted 5 days ago
5.0 - 10.0 years
0 - 0 Lacs
Bengaluru
Work from Office
Job Title: Finishing Engineer Location: Bangalore Job Type: Full-Time Experience: Minimum 5 Years. Industry: Construction / Infrastructure / Civil Engineering Reporting To: Finishing Manager / Project Engineer / Project Manager Summary: We are seeking a detail-oriented and experienced Finishing Engineer to oversee and manage all interior and exterior finishing works on-site. The ideal candidate will have a minimum of 5 years of hands-on experience in managing and executing high-quality finishes in residential, commercial, or infrastructure projects from the contractor side . This role requires technical expertise, quality control, site coordination, and a strong focus on delivering superior finishing standards as per project timelines. Key Responsibilities: Supervise and execute finishing works such as plastering, painting, tiling, cladding, gypsum partitions, false ceilings, flooring, joinery, doors/windows, and final touch-ups. Ensure finishing work aligns with approved drawings, specifications, and quality standards. Prepare daily and weekly work schedules and allocate tasks to finishing teams and subcontractors. Coordinate with MEP, civil, and fit-out teams to ensure seamless progress and avoid reworks. Conduct regular inspections, snagging, and de-snagging activities to ensure defect-free delivery. Monitor materials consumption and raise material requests based on site requirements. Interface with architects, consultants, and clients for inspections, approvals, and clarifications. Maintain documentation related to quality checks, work progress, and site reports. Ensure strict adherence to HSE (Health, Safety & Environment) guidelines on site. Provide technical guidance and training to site finishing teams where required. Requirements: Bachelor's Degree / Diploma in Civil Engineering or equivalent. Minimum 5 years of relevant experience in finishing works on contractor side . Solid understanding of finishing techniques, materials, and construction drawings. Ability to read and interpret architectural and MEP coordination drawings. Proven track record of handling high-end interior and faade finishes. Strong organizational, leadership, and communication skills. Working knowledge of MS Office, AutoCAD, and project management tools. Preferred Qualifications: Experience in luxury residential, hotel, or commercial high-rise projects. Exposure to QA/QC procedures and ISO documentation. Familiarity with LEED or green building requirements is a plus. Compensation: Negotiable
Posted 6 days ago
8.0 - 14.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Solution Architect with minimum 6 years of OutSystems experience Experience in working with database and designing data models Proficiency with OutSystems Service Studio Strong knowledge of Service Center and Lifetime Working in an Agile Software development environment Knowledge of HTML, CSS and JavaScript Should be proficient with web services(REST and SOAP) Build BPT flows in OutSystems Application Must have completed at least 2 end to end OutSystems projects Develop high-quality OutSystems applications, perform code reviews, and resolve technical issues Work with stakeholders to refine requirements and present technical solutions clearly. Manage client relationships effectively Mentor junior developers on development skills and standards .NET experience is added advantage
Posted 1 week ago
3.0 - 8.0 years
5 - 10 Lacs
Nagpur, Akola, Mumbai (All Areas)
Work from Office
Sales Strategy and Planning Team Management Dealer Network Development Market Analysis Customer Relationship Management Sales Monitoring and Reporting Product Promotion Inventory Management Resource Allocation Compliance and Reporting:
Posted 1 week ago
3.0 - 8.0 years
1 - 4 Lacs
Kottayam
Work from Office
Role & responsibilities Sales Strategy & Execution: Assist in developing and implementing effective sales strategies and plans. Monitor and analyze sales performance metrics to ensure targets are met or exceeded. Collaborate with the Sales Manager to set sales goals and objectives. Team Management: Supervise, motivate, and support a team of sales representatives. Conduct regular performance reviews and provide constructive feedback. Train and develop team members to enhance their sales skills and product knowledge. Customer Relationship Management: Build and maintain strong relationships with key clients and customers. Address customer inquiries, resolve issues, and ensure high levels of customer satisfaction. Identify and pursue new business opportunities to expand the customer base. Sales Reporting & Analysis: Prepare and present sales reports and forecasts to senior management. Analyze market trends and competitor activities to identify opportunities for growth. Utilize CRM tools to track sales activities and customer interactions. Collaboration & Coordination: Work closely with marketing, product, and customer service teams to align sales efforts with company objectives. Coordinate with other departments to ensure seamless execution of sales initiatives Market Research & Development: Conduct market research to stay informed about industry trends and customer needs. Participate in product development and feedback sessions to improve offerings. Preferred candidate profile 03 to 10 years of experience in sales with a repute company) Fluent in English and Malayalam languages. Well groomed and pleasing appearance Willingness to travel. Well versed with computers and MS office package Age 25 years to 38 years Gender - Male Perks and benefits PF, Performance Bonus, Gratuity, Medical Insurance, Performance Incentives
Posted 1 week ago
0.0 - 3.0 years
2 - 6 Lacs
Pune
Work from Office
: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. : Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Posted 1 week ago
0.0 - 2.0 years
1 - 3 Lacs
Chennai
Work from Office
ROYAL FRESH CHICKEN is looking for CALL CENTER EXECUTIVE to join our dynamic team and embark on a rewarding career journey Answering incoming calls promptly and professionally Providing excellent customer service by addressing customer inquiries and resolving issues in a timely manner Using scripted responses and guidelines to handle common customer issues effectively Escalating complex or unresolved issues to the appropriate department or supervisor Making outbound calls to follow up on customer inquiries, conduct surveys, or promote products/services Maintaining accurate records of customer interactions and transactions using the company's CRM system Meeting or exceeding performance targets, including call handling time, customer satisfaction, and sales targets Staying up-to-date with product knowledge and company policies to provide accurate information to customers Collaborating with team members and other departments to improve overall customer satisfaction and service quality Adhering to all company policies, procedures, and compliance regulations
Posted 1 week ago
0.0 - 2.0 years
2 - 3 Lacs
Jhagadia
Work from Office
Monitor and manage daily plant production activities to ensure adherence to targets. Coordinate with maintenance, quality, and safety teams for seamless operations. Maintain production reports, shift handovers, and downtime analysis logs. Required Candidate profile 6 month – 1 year years in a production role in a continuous process or building materials industry Proficiency in MS Excel and production monitoring tools Qualification: Diploma in Mechanical
Posted 1 week ago
3.0 - 8.0 years
5 - 10 Lacs
Pune
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : HPE Network Management Center Good to have skills : Python (Programming Language) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve network management center issues.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical procedures and user guides.- Stay updated on industry trends and best practices. Professional & Technical Skills:- Must To Have Skills:Proficiency in HPE Network Management Center.- Good To Have Skills:Experience with Python (Programming Language).- Strong understanding of network management principles.- Knowledge of network monitoring and troubleshooting.- Familiarity with network security protocols.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 3 years of experience in HPE Network Management Center.- This position is based at our Pune office.- A 15 years full-time education is required. Qualifications 15 years full time education
Posted 1 week ago
2.0 - 7.0 years
1 - 5 Lacs
Gurugram
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language, WinRunner,Cisco Request Center Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient Service Desk Voice Support. Utilize French Language skills effectively. Maintain client satisfaction through prompt issue resolution. Collaborate with team members to enhance system performance. Continuously improve service delivery processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language Strong understanding of IT service management principles. Experience in troubleshooting software and hardware issues. Knowledge of remote desktop applications. Excellent communication and customer service skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 1 week ago
7.0 - 12.0 years
9 - 14 Lacs
Hyderabad
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Workday Accounting Center Good to have skills : No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : Mandatory to have Mandatory Skill Related certification15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional design solutions. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead design discussions and provide innovative solutions Conduct regular reviews to ensure project alignment with business goals Professional & Technical Skills: Must To Have Skills:Proficiency in Workday HCM Security, Mandatory Skill Related certification Strong understanding of application security principles Experience in designing and implementing security solutions for Workday HCM Knowledge of role-based access control and data security Hands-on experience in configuring security policies and permissions Additional Information: The candidate should have a minimum of 7.5 years of experience in Workday HCM Security This position is based at our Bengaluru office A Mandatory Skill Related certification is required Qualifications Mandatory to have Mandatory Skill Related certification15 years full time education
Posted 1 week ago
3.0 - 6.0 years
6 - 8 Lacs
Nagpur, Akola, Amravati
Work from Office
We are looking Sales manager who have past exp in building materials walplast, putty. To market presence and success of our products, manage a team of sales officers, work closely with dealers and key customers to drive sales growth, achieve targets Required Candidate profile Tile Adhesive, Ceramics, Tiles, Sanitary Ware and a range of tile adhesives, excluding products like putty, paints, and wood adhesives Retail Channel Sales., Civil Engineer with sales exp 3 to 5 year
Posted 2 weeks ago
1.0 - 4.0 years
2 - 6 Lacs
Mumbai
Work from Office
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Key Areas of Responsibility The Logistics Coordinator is a key role of the Services Parts Contact Center. This role is the entry point into Service Parts and has responsibility of transactional activities which will enable part ordering, delivery and/or planning on a global bases. All transactional work will be done in English and requires excellent oral and written communication skills. It s a key role of the Services Parts Contact Center. This role is the entry point into Service Parts and has responsibility of transactional activities which will enable part ordering, delivery and/or planning on a global bases. All transactional work will be done in English and requires excellent oral and written communication skills. Basic Requirements Flexible schedule, ability to work various shifts Call Center, Field Service Center, Customer Service, Service Parts and/or transactional contact center experience preferred. P.C. literacy and knowledge of MS Office applications required. Demonstrates the ability to understand the fundamental principles of Customer Service and Service Parts as stated within the NCR-GSP policies and procedures and can communicate those principles when discussing tasks, assignments, projects, etc. Listening Demonstrates the ability to hear, understand and respond to non-technical as well as technical, verbal communications commonly encountered in the work place, on the telephone or other electronic mediums. Oral Communication Uses appropriate vocabulary and grammar when speaking; Expresses ideas in a clear, thorough and concise manner; Ability to listen to a customer, understand his/her needs and be able to verbally demonstrate they have listened, understood and can clearly articulate the need as well as actions which will be taken to resolve customer request. Written Communication Demonstrates the ability to respond to emails, in clear and concise manner. Ability fill out forms, system input etc with accuracy. Accurately communicates information received from others. Problem Solving Demonstrates the ability to understand the fundamental principles and elements of problem solving techniques and can follow and/or excute procedures and guidelines set by the department. Uses appropriate tools, forms, and can collect data and identify resources when necessary to determine solutions. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Posted 2 weeks ago
7.0 - 11.0 years
6 - 8 Lacs
Kolkata, Hyderabad, Bengaluru
Work from Office
Entity :- Accenture Strategy & Consulting Team :- Global Network Data & AI Practice :- High Tech Title :- I&F Decision Science Practitioner Job location :- Bangalore, Gurgaon, Hyderabad, Kolkata About S&C - Global Network :- Accenture Strategy & Consulting Global Network - Data & AI practice help our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modelling - to outperform the competition. WHAT'S IN IT FOR YOU? We are seeking a skilled and experienced Senior Data Scientist to join our Hi-Tech practice. The ideal candidate should have hands-on experience in data science within industries such as semiconductors, enterprise technology, consumer technology, medical technology. As a Senior Data Scientist, you will be responsible for developing AI models/applying GenAI techniques in areas such as marketing & consumer analytics, predictive asset maintenance, production optimization, supply chain, sales & channel partner program analytics, and connected products. You will be leading design and delivery on client projects. What you would do in this role Develop and implement AI models and GenAI applications to address business challenges in semiconductors, enterprise technology, consumer technology, medical technology and related industries. Collaborate with cross-functional teams to gather requirements, design solutions, and deploy models into production environments. Create industry-leading points-of-view in the client domains you are working on that ensures our positioning as a value-partner Design and implement GenAI based solutions through contextual prompt engineering and prompt tuning and supporting solution architects on the design of GenAI-powered solutions/assets. Utilize your expertise in PLM/ERP/CRM/Contact Center systems to integrate data sources and ensure seamless operation of AI solutions. Design and develop machine learning models using Python, with proficiency in NLP and Computer Vision techniques. Architect functional solutions and provide technical guidance to enhance the performance and scalability of AI systems. Leverage cloud platforms, with preference for Azure/GCP, and experience with AWS is also valued. Stay updated on emerging technologies and industry trends, contributing to continuous improvement initiatives within the organization. Qualifications Who we are looking for? Bachelors or masters degree in computer science/MBA in a quant discipline in Data Science, Engineering, Industrial or related field. 7-11 years of hands-on experience in data science, with a focus on industries mentioned above. Prior experience in leading teams that develop data science/GenAI solutions will be preferred. Proven track record of developing AI models in areas such as channel analytics, marketing & customer experience, supply chain analytics, predictive maintenance, production optimization, and connected products. Strong proficiency in Python programming, with experience in NLP and Computer Vision. Exposure to PLM/ERP/CRM systems and understanding of their integration with AI solutions. Experience with cloud platforms, preferably Azure/GCP, and familiarity with AWS. Knowledge of LLM exposure and experience with tools such as ChatGPT, Llama 2, Claude 2, Hugging Face, etc. for prompt engineering, prompt tuning, etc will be an advantage.
Posted 2 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
The Digital :Node.js, Digital :HTML5-CSS3, Foundation :JavaScript role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Node.js, Digital :HTML5-CSS3, Foundation :JavaScript domain.
Posted 2 weeks ago
6.0 - 8.0 years
0 - 0 Lacs
Mumbai, Navi Mumbai
Work from Office
Role & responsibilities Profile : Finishing Engineer/Sr. Finishing Engineer Checking of all finishing activities such as Brickwork, Block work, Wall Putty, POP, Water proofing, Door Frame Fixing, Flooring work, Plaster work. Plumbing and CP sanitary fitting, External and internal painting work ,tiling work etc. electric works and making checklists 2.Responsible for Site Execution, and Quality of project. Supervision of show flat work. 3.Possession and Handover of Flats. Preferred candidate profile BE (civil) Residential & Commercial Experience
Posted 2 weeks ago
5.0 - 10.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Spark Academy is looking for Foundation Courses Faculty to join our dynamic team and embark on a rewarding career journey Developing and teaching plans. Advising and mentoring students Conducting research and publishing findings in academic journals Participating in departmental and university-wide committees Engaging in professional development activities to stay current in the field. Excellent communication and interpersonal skills Positions open for Maths, Biology, Physics and Chemistry faculty Prior Teaching experience of a minimum of 5 years Knowledge related to the subject is a must
Posted 2 weeks ago
2.0 - 7.0 years
5 - 6 Lacs
Chennai
Work from Office
Design of steel Enabling Structures for Metros, Viaducts, Bridges with below JOB Description *Construction Methods for Elevated Metros/Bridges/Viaducts/ * Modular Construction methods * Design of Enabling Structures for Metros/Bridges projects * Design of Enabling Structures for TBM Facilities * Design of Strut & Walers, Traffic Decking etc. * Design of Formwork for Underground and Elevated Stations * Precast element erection *Design of Launching girders for erection of precast elements/box girder *Design of Short line , Longline moulds for precast box girder segment precasting works * Design of Mould shutters for I-Girders, U-Girders etc. *Design of Pier/Pier cap shutters for Viaduct *Design and Development of Erection schemes for elevated viaduct *Full span erection of precast Box Girder * Interaction with Fabrication agencies and project sites for the smooth Implementation of Enabling Structures Design.
Posted 2 weeks ago
0.0 - 3.0 years
2 - 6 Lacs
Pune
Work from Office
: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Posted 2 weeks ago
0.0 - 3.0 years
2 - 6 Lacs
Mumbai
Work from Office
: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Posted 2 weeks ago
7.0 - 10.0 years
5 - 10 Lacs
Hyderabad
Work from Office
Role & responsibilities We are looking Structure and Finishing Engineer(Civil) for our Residential project, candidate should experience in RCC, Structure ,Painting, grouting, Italian marble, cladding work , method statement, furniture work , Finishing activities. Immediate joiners preferred. Preferred candidate profile - Male Candidate Preferred- 7 -10Years Experience Perks and benefits - As per company Policy.
Posted 2 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
Guwahati, Silchar, Dibrugarh
Work from Office
Post - Civil Site supervisor Name of Company - P.G Construction Qualification - 12th Passed ( Minimum Qualification) Experience -From 4 to 8 years candidates should have experiences in the following Rcc structure work preparing Daily reports good communication skill knowledge in MS- Excel
Posted 3 weeks ago
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