220 Plaster Jobs

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. The role of Global Customer HUB (HUB) engineer is to receive incoming calls for assistance, manage service requests, monitor specific queues, provide assistance to customers and perform translations in accordance with service standards and perform other administrative work The HUB engineer will establish relationships with other departments within Oracle to resolve problems and transfer knowledge to both internal and external customers. Working hours will be determined by a shift pattern, Work shift might be adjusted if 24*7 support is required for business needs. The HUB engineer's responsibilitiesinclude but not limited to the following: Ensures that HUB tasks are handled during active shift For engineers responsible for translations, provide verbal and/or written translations when customer requires local language support Uses required systems to research/troubleshoot customer entitlement and My Oracle Support issues Uses SR quality guidelines when updating and managing SRs Monitors specific queues for: unassigned, local language, route failures and exception SRs, routing or assigning as necessary Responds quickly to customer requests for escalations by using documented escalation process Encourages customers to use English versus local language for SR resolution Encourages customers to use customer portal versus phone Contributes to continuous process improvement initiatives Reacts to system or process issues by contacting responsible technical contacts or reports problem to Global Customer HUB manager Contributes to process and system development and knowledge management Minimum requirements for the candidate: Bachelor degree or above Proficient with English. Any other language will be a plus. At least one year customer support experience, Call Center experience is preferred Attentive to details and accuracy SKILLSET Essential Strong and confident communicator Excellent telephone manner Ability to write clear and concise email responses Customer focused and excellent customer care skills Competent user of Microsoft Office applications Excellent problem solving skills Good attention to detail Proactive attitude Responsibilities In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. The HUB engineer's responsibilitiesinclude but not limited to the following: Ensures that HUB tasks are handled during active shift For engineers responsible for translations, provide verbal and/or written translations when customer requires local language support Uses required systems to research/troubleshoot customer entitlement and My Oracle Support issues Uses SR quality guidelines when updating and managing SRs Monitors specific queues for: unassigned, local language, route failures and exception SRs, routing or assigning as necessary Responds quickly to customer requests for escalations by using documented escalation process Encourages customers to use English versus local language for SR resolution Encourages customers to use customer portal versus phone Contributes to continuous process improvement initiatives Reacts to system or process issues by contacting responsible technical contacts or reports problem to Global Customer HUB manager Contributes to process and system development and knowledge management

Responsibilities: Oversee civil site engineering activities, ensuring compliance with project plans and specifications. Manage construction projects from planning to execution, including labor management and resource allocation. Travel allowance Health insurance Accidental insurance Annual bonus Provident fund

We are looking for site engineer with 4-8 years experience in execution of finishing works like Granite, roads, Kerbs, pavers, painting etc also in RCC, waterproofing, Block works etc. We are looking for our Hyderabad projects. Salary would be Rs. 4-4.75 Lakhs per annum.

V.P. Jain Engineers and Contractors is looking for Site Supervisors(Civil)- Position 1 to join our dynamic team and embark on a rewarding career journey Project Management: Planning, organizing, and coordinating all aspects of the project, from start to finish This involves creating schedules, setting milestones, and assigning tasks to workers Resource Management: Allocating and managing resources such as labor, materials, equipment, and tools efficiently to ensure smooth project operations Supervision: Monitoring the work of subcontractors, laborers, and other personnel on-site to ensure that they are following project plans, specifications, and safety protocols Quality Control: Ensuring that the work being performed meets the required quality standards and specifications This may involve conducting inspections and tests Safety Compliance: Enforcing and promoting a culture of safety on the construction site, ensuring that all workers follow safety regulations and protocols to prevent accidents and injuries Problem Solving: Identifying and addressing any issues or challenges that arise during the project, such as unexpected delays, design changes, or budget constraints Communication: Maintaining clear and effective communication with project stakeholders, including clients, architects, engineers, and management, to provide progress updates and address any concerns Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Qualification Experience : Minimum 2 year(s) of experience is required Educational Qualification : Engineering Degree or MBA from a tier 1 institute

Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products. Product Knowledge: Develop a strong understanding of the financial products offered by the company.

JD for Off-page SEO Executive off-site SEO for increasing the website traffic. Creating high quality backlinks on international websites using ethical SEO techniques Good working experience on Off Page optimization

Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions

Marketing Executive in Dlf Corporate Greens Sector 74 Gurgaon Promote natural stone products (granite, marble, etc.) Build relationships with architects, builders, and contractors Plan and execute marketing strategies and events

Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products. Product Knowledge: Develop a strong understanding of the financial products offered

Assisting in the setting of targets/goals for individuals as well as for teams. Answering the queries of staff and providing guidance and timely feedback. Hiring and onboarding new employees. Reporting upper management on problems and issues.

US calling. Outbound Calls. Lead Generation. Business development. Must be very good English Speaking. calling Process. BPO Experince. Position Based in JMD Megapolis Sohna Road. US process . Night Shift.

We are looking for a skilled and qualified Radiologist to join our healthcare team in Ambedkar Nagar (UP). The role involves performing and interpreting diagnostic imaging procedures, including USG, CT, and MRI, to support accurate patient diagnosis and treatment planning. The Radiologist will collaborate with physicians and healthcare staff to provide expert guidance on imaging results, ensure adherence to safety protocols, and maintain high standards of patient care. Candidates should have a strong clinical background, excellent analytical skills, and proficiency in handling advanced imaging equipment. Prior experience in a hospital or diagnostic center setting will be an advantage. The position offers an attractive salary package of 6–7 LPM plus accommodation.

Key Responsibilities: 1. Supervision of Site Activities: o Overseeing the daily operations of construction activities, ensuring that all work is being carried out according to design specifications and safety standards. o Coordinating and managing labor forces, subcontractors, and material suppliers on-site. 2. Quality Control: o Ensuring that the construction work meets the required quality standards and compliance with local building codes and regulations. o Conducting inspections of the work to identify issues and ensuring corrective measures are taken. 3. Safety Management: o Promoting and enforcing safety protocols on-site, conducting safety inspections, and ensuring the team follows safety procedures. o Reporting and investigating any accidents or incidents on-site. 4. Project Documentation: o Keeping accurate records of site activities, progress, material usage, and personnel. o Assisting in the preparation of daily, weekly, or monthly progress reports for the project manager. 5. Resource Management: o Ensuring that all materials, tools, and equipment needed for the project are available and properly maintained. o Managing the workforce and scheduling labor to optimize efficiency. 6. Problem Solving: o Addressing and resolving issues that arise during construction, whether technical, logistical, or personnel-related. o Communicating and liaising with engineers, architects, and project managers to resolve problems and keep the project on track. Skills Required: Technical Knowledge: Understanding of civil engineering principles, construction methods, and building codes. Leadership Skills: Ability to manage and motivate workers and subcontractors. Communication Skills: Ability to communicate effectively with workers, contractors, engineers, and clients. Problem-Solving Abilities: Ability to address challenges quickly and efficiently. Time Management: Ensuring the project stays on schedule and within budget. Qualifications: Typically, a Civil Site Supervisor has a background in civil engineering or construction management. This could include: A degree or diploma in civil engineering or construction-related fields. Several years of experience working on construction sites, particularly in roles like site engineer or foreman. Certifications or training in construction safety (e.g., OSHA or equivalent). A Civil Site Supervisor plays a crucial role in the successful completion of civil engineering projects such as roads, bridges, buildings, drainage systems, and other infrastructure projects. Mandatory Key Skillsconstruction management,contractors,inspection,quality control,construction safety,drainage,site engineering,shuttering,autocad,site execution,civil engineering*,site supervision*,construction*,civil site supervision*,construction site*

Indu Housing Development is looking for Civil Supervisor to join our dynamic team and embark on a rewarding career journey A Civil Supervisor is a professional who oversees and manages construction projects in the civil engineering field Their duties typically include:Planning, organizing, and directing the work of construction crews on the job siteEnsuring that construction projects are completed within budget, on time, and to the required quality standards Reviewing blueprints and construction plans to identify potential problems and suggest improvementsMonitoring construction progress, inspecting work in progress, and ensuring compliance with safety regulations and building codes Maintaining effective communication with clients, contractors, and other stakeholders Coordinating the delivery of materials, equipment, and labor to the job siteManaging and training construction crews, including assigning tasks and monitoring performance Resolving disputes, negotiating with contractors and suppliers, and making decisions that impact the success of the projectPreparing reports, tracking budgets and schedules, and maintaining project documentation Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

We are looking for a Performance Engineer to join the SI B Global Digital Service Center. A Performance Engineer understands the customer requirements, selects the right offerings, configures the offerings, establishes the data connection and collection mechanisms and ensures that the Solution delivers on the expected Performance KPI envisaged by the customer. As part of the Global DSC, the role will provide the opportunity to deliver Digital Service Offerings across APAC and indeed across the globe. This role is based in Kalwa, where youll get the chance to work with teams impacting entire cities, countries and the shape of things to come.

- Spear head meetings with architects & interior designers with clients from the Building Materials Industry. - Handling clients across categories like Bath and Sanitation, Luxury Furniture, kitchen, marbles, Home Automation, Wall decor etc. byestablishing contact and developing relationships with Architects and Interior Designers. - Schedule relevant meetings with designers for clients. - Play an active role in helping clients get their products specified by designers in Residential& Commercial projects. - Extract project enquiries from designers and share info with clients - Share project drawings with clients and coordinate with designers on the same. - Building relationships with designers - Attending curated events &IndustryTradefairs

About The Role Roles and Responsibilities : Manage the overall running of the sales team Develop and implement strategic sales plans that expand a companys customer base and solidify its presence. Achieving growth and hitting sales targets by successfully managing the team and by assessing the teams strengths and weaknesses Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships Building and promoting healthy, long-lasting customer relations with existing and new supplier by partnering with them. Developing and implementing new sales initiatives, strategies and programmes to capture key demographics Liaise and develop professional relationships with regional Representatives and Executives Attend conferences and exhibitions when required to identify opportunities Manage the relationship with MOL to generate more opportunities Oversee planning for following years business plan Ensure event and courses are updated on divisional websites Manage relationships with internal and external stakeholders Assist in account management for industry suppliers Oversee financial invoicing for all department activities within the set budget To liaise with the Commercial Manager, Courses & Events Team Leader and colleagues where necessary to include plans to implement any proposed changes and improvements To undertake other duties as requested Manage budgets and update financial records Job Requirement / Skills Time management and prioritising workload Industry Knowledge and Experience desirable Working knowledge of Microsoft office Excellent organisational and time-management skills Excellent customer service skills People management skills Excellent oral and written communication skills Organisational skills and attention to detail Negotiation skills Presenting skills Qualification Any Graduate

Oversee the final stages of Construction project, Plastering Tiling, and painting, meet design specifications and quality standards. quality checks and inspections, managing snag lists, progress reports, and compliance with safety regulations

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI S/4HANA Accounting, WinRunner,Cisco Request Center Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that project goals are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application development with organizational objectives, ensuring that all stakeholders are informed and involved in key decisions throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to meet deadlines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting.- Strong understanding of financial accounting principles and practices.- Experience with integration of SAP modules and third-party applications.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with project management methodologies and tools. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP FI S/4HANA Accounting.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Job Title:Analyst Amazon Connect Skills, Experience & Education Required Skills: Amazon Connect Contact Center AWS Contact Center Services Amazon Connect Flows AWS Lambda and Lex Bots API Integration and Development Contact Center Transformation and Implementation Preferred Skills: (blank) Roles & Responsibilities Design and implement cloud contact center solutions using Amazon Connect Develop Amazon Connect flows and integrate AWS Lambda and Lex bots Collaborate with solution architects to define AWS-based contact center architecture Support cloud transformation strategy and vendor assessment activities Create business cases and transformation approaches for contact center migration Participate in pre-sales activities including RFP responses and demos Integrate contact center platforms with enterprise systems such as Salesforce and ServiceNow Apply programming skills in Node.js, Python, or Java for solution development Stay updated with AWS certifications and training Work effectively in remote and global environments Additional Details Opportunity to work on transformative projects with global clients Exposure to cutting-edge AWS technologies and cloud contact center platforms Collaborative and inclusive work environment with career growth potential Qualification Minimum of 2 year(s) experience is required in delivering cloud contact center solutions using Amazon Connect and related AWS services. Education Bachelors Degree in Engineering or MBA from a Tier 1 or Tier 2 institute. Certification:(blank)

About The Role Job Title - GN - SONG - Service - Nice CXOne - Manager Management Level: 07/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Cloud contact center/ CCaaS/ Conversational AI Good to have skills: Nice CXone Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales As part of these, you will drive the following: Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills. Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance Professional & Technical Skills: Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle Demonstrate relevant financial and budget competencies Additional Information: MBA from a tier 1 institute (good to have) 8+ years experience in project management or technically relevant occupation, experience in Contact Center or telephony industry. Experience in leading at least 1 CCaaS/ Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Our Company | Accenture About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualification Experience: Minimum 10+ years of experience is required Educational Qualification: MBA/PGDM from tier 1 or 2

About The Role The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level:Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience:5-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

We are looking for a highly skilled and experienced Analyst to join our team at the GBS Support Center in Herbalife Int India Pvt Ltd. The ideal candidate will have 2-5 years of experience in a related field. Roles and Responsibility Provide technical support and analysis to clients via phone, email, or chat. Troubleshoot and resolve complex issues efficiently. Collaborate with internal teams to identify and implement process improvements. Develop and maintain documentation of processes and procedures. Analyze data and provide insights to inform business decisions. Ensure compliance with company policies and procedures. Job Requirements Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using software applications and tools. Strong attention to detail and organizational skills. Ability to work collaboratively as part of a team.

About The Role Job Title - GN - SONG - Service - Nice CXOne - Senior Manager Management Level: 06/ Senior Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Cloud contact center/ CCaaS/ Conversational AI Good to have skills: Nice CXone Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales As part of these, you will drive the following: Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills. Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance Professional & Technical Skills: Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle Demonstrate relevant financial and budget competencies Additional Information: MBA from a tier 1 institute (good to have) 10+ years experience in project management or technically relevant occupation, experience in Contact Center or telephony industry. Experience in leading at least 1 CCaaS/Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Our Company | Accenture About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualification Experience: Minimum 12+ years of experience is required Educational Qualification: MBA/PGDM from tier 1 or 2