Call Center Customer Service Representative

As a Call Center Customer Service Representative at our company based in South Delhi, India, your primary responsibility will be to handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure overall customer satisfaction. Your daily tasks will involve answering customer queries, providing detailed product and service information, troubleshooting problems, maintaining accurate customer records, and escalating complex cases to the relevant departments. Key Responsibilities: - Handle inbound and outbound calls efficiently - Address customer inquiries and resolve issues promptly - Ensure customer satisfaction by providing exceptional service - Provide product and service information to customers - Troubleshoot problems and escalate complex cases as needed Qualifications Required: - Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction - Experience in handling Customer Experience and interacting with Customer Service Representatives - Strong communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Strong problem-solving and conflict resolution skills - High school diploma or equivalent; a Bachelor's degree is a plus - Experience in the healthcare industry is advantageous,